Customer Service is always on Point !!! - Many features to boost sales and customer engagement on website!

Perfect for my small business needs - Looking at all the different rewards programs was quite daunting. A lot of the features seemed locked away behind premium tier packages which were too expensive for my small business to justify the costs. Then I discovered Gratisfaction which was much different – all the features of the program were available to everyone, and the pricing is based on the number of users you have in the system. It just makes sense. Setup was a breeze. I was actually planning on just signing up and testing the system. Little did I release 30 minutes later I’d have a rewards program running live on my website! I was not prepared for how smooth the process was. Customizing and configuring all the emails, color schemes, etc took me over a week of solid work. But I’m very pleased with the results so far. Customer service has also been awesome – they reached out a few days after installing to see how I was doing. I responded with a few minor questions. They responded with helpful advice and then followed up a week later to say they saw I had implemented the changes and to ask if I wanted any more suggestions to keep me going. I felt like I was given the VIP white glove treatment by the team despite being a small fish in the pond so to speak. I think my biggest complaint is the way the rewards programs are implemented. When customers “claim” a reward, they are given a single-use coupon code. This works fine for dollar and percentage discounts. The confusion comes into how to setup product rewards. Basically their implementation requires the customer to file a “claim”, generate the coupon code, add the item to cart, and then apply the coupon code. Most of my customers shop late at night – I’m lucky if they can even spell their shipping address correctly! I’m sure I’ll get some confused customers, but it’s a minor issue considering that I actually have a full fledged rewards program that my small business can actually afford! Overall the program is still new – I have around 50 users signed up so far and very little points accumulated or spent so it’s hard to see how the program will grow and if it will serve it’s intended purposes for my business. Still, I am confident I made the right choice for my small business needs and have been satisfied with the customer service onboarding thus far.

Perfect for my small business needs - Looking at all the different rewards programs was quite daunting. A lot of the features seemed locked away behind premium tier packages which were too expensive for my small business to justify the costs. Then I discovered Gratisfaction which was much different – all the features of the program were available to everyone, and the pricing is based on the number of users you have in the system. It just makes sense. Setup was a breeze. I was actually planning on just signing up and testing the system. Little did I release 30 minutes later I’d have a rewards program running live on my website! I was not prepared for how smooth the process was. Customizing and configuring all the emails, color schemes, etc took me over a week of solid work. But I’m very pleased with the results so far. Customer service has also been awesome – they reached out a few days after installing to see how I was doing. I responded with a few minor questions. They responded with helpful advice and then followed up a week later to say they saw I had implemented the changes and to ask if I wanted any more suggestions to keep me going. I felt like I was given the VIP white glove treatment by the team despite being a small fish in the pond so to speak. I think my biggest complaint is the way the rewards programs are implemented. When customers “claim” a reward, they are given a single-use coupon code. This works fine for dollar and percentage discounts. The confusion comes into how to setup product rewards. Basically their implementation requires the customer to file a “claim”, generate the coupon code, add the item to cart, and then apply the coupon code. Most of my customers shop late at night – I’m lucky if they can even spell their shipping address correctly! I’m sure I’ll get some confused customers, but it’s a minor issue considering that I actually have a full fledged rewards program that my small business can actually afford!Overall the program is still new – I have around 50 users signed up so far and very little points accumulated or spent so it’s hard to see how the program will grow and if it will serve it’s intended purposes for my business. Still, I am confident I made the right choice for my small business needs and have been satisfied with the customer service onboarding thus far.

Quickest install ever - What a nice piece of kit. Was super easy to install once i had the assistance of livechat support helping me through each step. Its rare enough to see install going completely smoothly but this did so well done guys on a very nice, easy to set up, well designed, well thought out UX. I wish it was always this easy

Great Rewards Program - The Gratisfaction team is very hands on and quick at responding when we need help in the app. There are some limitations to what you can offer with their rewards program, but it is very comprehensive otherwise. I would also appreciate further integration with our email provider so that we can send redemption emails and the like through our ESP instead. Overall, it is a great starter app for those looking to create an online rewards program for their business.

5 star App - A fantastic app with exceptional customer service. The features on the app are awesome and easy to understand and integrate with Big Commerce. Various loyalty options allows us the flexibility to tailor make and reward our customers on multiple fronts. I was truly impressed with the level of customer service extended to us and the support team helped us trouble shoot some initial hick ups we faced and going out of way to ensure we were thoroughly satisfied. I would certainly recommend the app

Awesome Integration - Gratisfaction is an awesome App. I loved the way the app's dashboard is set up at the time of installation. Simple and straightforward steps and the App got integrated into my store. Easy customization of almost all components of the app. Thanks for such an app design. I actually needed it so that I could reward my customers during purchases.Since my store is still an MVP, I am just integrating things. But definitely, your app will help me a lot. I would need such apps or services that would help to conduct kids' activities, organize some fun events, social media engagement, etc.

Awesome Integration - Gratisfaction is an awesome App. I loved the way the app's dashboard is set up at the time of installation. Simple and straightforward steps and the App got integrated into my store. Easy customization of almost all components of the app. Thanks for such an app design. I actually needed it so that I could reward my customers during purchases. Since my store is still an MVP, I am just integrating things. But definitely, your app will help me a lot. I would need such apps or services that would help to conduct kids' activities, organize some fun events, social media engagement, etc.

Great app, excellent team. - This app is a great way to rewards customers. The app is easy to set up and the support you get from the team makes the set up very easy. I highly recommend this app.

Very easy to use, A+ support - Very easy to use, been using for a few months and extremely happy. Support is on point, very easy to contact. Also provides helpful tips to get more subscribers. Highly recommended!