Customer Service is always on Point !!! - Many features to boost sales and customer engagement on website!

Perfect for my small business needs - Looking at all the different rewards programs was quite daunting. A lot of the features seemed locked away behind premium tier packages which were too expensive for my small business to justify the costs. Then I discovered Gratisfaction which was much different – all the features of the program were available to everyone, and the pricing is based on the number of users you have in the system. It just makes sense. Setup was a breeze. I was actually planning on just signing up and testing the system. Little did I release 30 minutes later I’d have a rewards program running live on my website! I was not prepared for how smooth the process was. Customizing and configuring all the emails, color schemes, etc took me over a week of solid work. But I’m very pleased with the results so far. Customer service has also been awesome – they reached out a few days after installing to see how I was doing. I responded with a few minor questions. They responded with helpful advice and then followed up a week later to say they saw I had implemented the changes and to ask if I wanted any more suggestions to keep me going. I felt like I was given the VIP white glove treatment by the team despite being a small fish in the pond so to speak. I think my biggest complaint is the way the rewards programs are implemented. When customers “claim” a reward, they are given a single-use coupon code. This works fine for dollar and percentage discounts. The confusion comes into how to setup product rewards. Basically their implementation requires the customer to file a “claim”, generate the coupon code, add the item to cart, and then apply the coupon code. Most of my customers shop late at night – I’m lucky if they can even spell their shipping address correctly! I’m sure I’ll get some confused customers, but it’s a minor issue considering that I actually have a full fledged rewards program that my small business can actually afford! Overall the program is still new – I have around 50 users signed up so far and very little points accumulated or spent so it’s hard to see how the program will grow and if it will serve it’s intended purposes for my business. Still, I am confident I made the right choice for my small business needs and have been satisfied with the customer service onboarding thus far.

Perfect for my small business needs - Looking at all the different rewards programs was quite daunting. A lot of the features seemed locked away behind premium tier packages which were too expensive for my small business to justify the costs. Then I discovered Gratisfaction which was much different – all the features of the program were available to everyone, and the pricing is based on the number of users you have in the system. It just makes sense. Setup was a breeze. I was actually planning on just signing up and testing the system. Little did I release 30 minutes later I’d have a rewards program running live on my website! I was not prepared for how smooth the process was. Customizing and configuring all the emails, color schemes, etc took me over a week of solid work. But I’m very pleased with the results so far. Customer service has also been awesome – they reached out a few days after installing to see how I was doing. I responded with a few minor questions. They responded with helpful advice and then followed up a week later to say they saw I had implemented the changes and to ask if I wanted any more suggestions to keep me going. I felt like I was given the VIP white glove treatment by the team despite being a small fish in the pond so to speak. I think my biggest complaint is the way the rewards programs are implemented. When customers “claim” a reward, they are given a single-use coupon code. This works fine for dollar and percentage discounts. The confusion comes into how to setup product rewards. Basically their implementation requires the customer to file a “claim”, generate the coupon code, add the item to cart, and then apply the coupon code. Most of my customers shop late at night – I’m lucky if they can even spell their shipping address correctly! I’m sure I’ll get some confused customers, but it’s a minor issue considering that I actually have a full fledged rewards program that my small business can actually afford!Overall the program is still new – I have around 50 users signed up so far and very little points accumulated or spent so it’s hard to see how the program will grow and if it will serve it’s intended purposes for my business. Still, I am confident I made the right choice for my small business needs and have been satisfied with the customer service onboarding thus far.

Quickest install ever - What a nice piece of kit. Was super easy to install once i had the assistance of livechat support helping me through each step. Its rare enough to see install going completely smoothly but this did so well done guys on a very nice, easy to set up, well designed, well thought out UX. I wish it was always this easy

Great Rewards Program - The Gratisfaction team is very hands on and quick at responding when we need help in the app. There are some limitations to what you can offer with their rewards program, but it is very comprehensive otherwise. I would also appreciate further integration with our email provider so that we can send redemption emails and the like through our ESP instead. Overall, it is a great starter app for those looking to create an online rewards program for their business.

5 star App - A fantastic app with exceptional customer service. The features on the app are awesome and easy to understand and integrate with Big Commerce. Various loyalty options allows us the flexibility to tailor make and reward our customers on multiple fronts. I was truly impressed with the level of customer service extended to us and the support team helped us trouble shoot some initial hick ups we faced and going out of way to ensure we were thoroughly satisfied. I would certainly recommend the app

Awesome Integration - Gratisfaction is an awesome App. I loved the way the app's dashboard is set up at the time of installation. Simple and straightforward steps and the App got integrated into my store. Easy customization of almost all components of the app. Thanks for such an app design. I actually needed it so that I could reward my customers during purchases.Since my store is still an MVP, I am just integrating things. But definitely, your app will help me a lot. I would need such apps or services that would help to conduct kids' activities, organize some fun events, social media engagement, etc.

Awesome Integration - Gratisfaction is an awesome App. I loved the way the app's dashboard is set up at the time of installation. Simple and straightforward steps and the App got integrated into my store. Easy customization of almost all components of the app. Thanks for such an app design. I actually needed it so that I could reward my customers during purchases. Since my store is still an MVP, I am just integrating things. But definitely, your app will help me a lot. I would need such apps or services that would help to conduct kids' activities, organize some fun events, social media engagement, etc.

Great app, excellent team. - This app is a great way to rewards customers. The app is easy to set up and the support you get from the team makes the set up very easy. I highly recommend this app.

Very easy to use, A+ support - Very easy to use, been using for a few months and extremely happy. Support is on point, very easy to contact. Also provides helpful tips to get more subscribers. Highly recommended!

Great App and Best Customer Service - I tried multiple Loyalty Apps for our customers. This is the easiest and affordable way to give back to our loyal customers and new referrals. For a short period of time using this app we gain a lot of traffic and new subscribers. I just upgraded from 500 to 5000 users. Hoping that I need to upgrade sooner than later. Praveen helped me to resolve some technical issues. Very knowledgeable and courteous. A MUST HAVE APP in your store!

Far & Away The Best Loyalty Rewards Program Out There - I ran a trial with all of the major apps that offer loyalty rewards programs, and Gratisfaction offers far and away the most bang for your buck, along with excellent customer service. The only downside is that the initial setup can be a little bit confusing, but do not let that lead you astray, as with just a few emails to customer service I had the program up and running, and it is absolutely fantastic! So many extras included I have not even had the time too check them all out yet, but if you are looking at Smile for example...stop looking...this one is WAY better!

Great App, Excellent Service - I have used a few different loyalty programs prior to and so far this seems like the best one a ton of options to make it unique and fun with the scratch wins and all..

Great App and Service - This is a great app and is perfect for growing customers as well as keeping existing ones very happy. I know our customers love being rewarded as do we and I am thankful for the amazing customer service we found too. No problem was to small in helping to set up our app. Thank you to all!

Nice Customer Service - I needed a better rewards app for my customers and found this one to be more easy and a better choice. I had a bit of trouble the next day due to my browser and the Customer Service person, Praveen knew exactly what to do. He was perfect and I upgraded to the better program. I love this kind of fast and nice customer service. Thank you!

Great Customer service - They have always been quick to reply back and take care of my questions efficiently and without complaint. Happy I went with this company for my rewards program.

Nice App and good team - we like this app is easy to use and the customer services is perfect thanks

100% PERFECT APP **WOW** - Honestly, i give this app 5 stars, easy to use, works perfectly, regain customers, new and old ones. Service customers always there when you need theme. A big thank you.

Setting up my Rewards - I set up this app. for my New Store and set up was SUPER EASY. The App looks to be easy to understand and use for us with no computer skills. I did have questions and I HATE EMAIL but I used CHAT and that worked out my questions were answered and the support team was really nice. I am so excited to see my rewards program in action. I love that it also work with ETSY. Thanks Guys

Fast & Efficient Support - One of the best app support I've received among the rest I've tried. Solves your issue quickly and with a customer-first approach. Awesome!