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Customer reviews: Gratisfaction Loyalty & Giveaways

Develop by appsmav.com

Reviews (25)

Overall rating
5

What Merchants Think

"Gratisfaction Loyalty & Giveaways" is generally well-received by merchants, with many praising its comprehensive features and ease of integration. Despite a few setup complexities, the app's robust support and customization options make it a standout choice for those looking to implement a loyalty program. The customer service, in particular, receives high marks for responsiveness and thoroughness, which enhances the overall experience for users.

Key Strengths

  • Exceptional customer service and support, including live chat assistance.
  • Easy installation and user-friendly interface.
  • Comprehensive rewards program with a variety of loyalty options.
  • Ability to integrate seamlessly with platforms like BigCommerce and Etsy.
  • Cost-effective, with a free plan offering a full feature set.

Common Concerns

  • Initial setup can be slightly confusing without assistance.
  • Desire for more integration options, particularly with email service providers.
  • Some merchants experienced minor technical issues, resolved through customer support.

Final Thoughts

Overall, "Gratisfaction Loyalty & Giveaways" is highly regarded among users for its feature-rich offering and superb customer service. It serves as a strong contender in the loyalty program space, with particular appeal to budget-conscious businesses seeking a comprehensive, customizable application. Despite minor setup hurdles, the benefits far outweigh the drawbacks, making it a recommended solution for increasing customer engagement and loyalty.

bec...com

Sep 11, 2019  on Bigcommerce

Excellent App & customer service to match - I'm impressed! I have installed Gratisfaction & Scratch and win by Apps Mav and they are both outstanding. So easy to use and I can see the benefits already. The customer service is also 5 star. I haven't needed support for setting these apps up (it's so easy) but Praveen checked in and helped me out with a question re white label and upgrades. Do yourself a favour and get this app if you are looking for a sensational loyalty rewards program. Bec - Kids Got Sole

bec...com

Sep 11, 2019  on Bigcommerce

Excellent App & customer service to match - I'm impressed! I have installed Gratisfaction & Scratch and win by Apps Mav and they are both outstanding. So easy to use and I can see the benefits already. The customer service is also 5 star. I haven't needed support for setting these apps up (it's so easy) but Praveen checked in and helped me out with a question re white label and upgrades. Do yourself a favour and get this app if you are looking for a sensational loyalty rewards program. Bec - Kids Got Sole

inf...com

Jul 18, 2019  on Bigcommerce

Apps Mav Customer Service is 5 Star - I rarely write reviews for my vendors as I expect customer service to be part of what I pay for. However, every now and then, there is a company that exceeds my expectations and surprises me with extraordinary customer service. Apps Mav is one of those. I echo the other 5 star ratings for this company. Believe me, it's true. I experienced immediate answers, no spin honesty, responsive and helpful support, great pricing. A shout out particularly goes to Praveen at Apps Mav. At ECBlend Flavors we were looking for something better for our customers than just a Loyalty program, we wanted to reward our customers for their loyalty and gratisfaction fills that nicely. We are in the process of switching over from our current program (which does not meet Gratisfactions features for nearly double the price), so look for our launch soon. On Scratch and Save, check it out at ecblendflavors.com. In the middle of setting up, Praveen "dropped in" via in-app chat support to ask if I needed any help with the setup or had any questions. Every email I've sent has been responded to, and every issue was confirmed as resolved by Apps Mav before they closed the ticket. EXCEPTIONAL Customer Service for an EXCEPTIONAL app. Feel free to check out our site and see for yourself, or drop me an email if you have questions about our experience with this company. This is a small company, eager to please and it shows in everything they do. - Carol W, ECBlend Flavors

Dennis Christo

Jul 17, 2019  on Bigcommerce

Amazing Feature Set and Service - I'm a BigCommerce Partner (Redline Minds) and just set this app up for my client, Karambit.com. We have significant experience working with other loyalty programs including Smile.io and Loyalty Lion. Those are good apps too. However, I became aware of Gratisfaction when we were working on a WordPress store. My initial attraction was the ability to add contests and events without paying for yet another app. Gratisfaction is also less expensive than the two mentioned above. So next step was to go ahead and test it. It installed very easily. I think the UX would benefit from a bit more tutorial but their customer support via live chat was excellent and my questions were soon answered. Even at the free level, we can offer quite a few MORE ways to earn points. This is a big deal since we have large audiences on YouTube and Pinterest, in addition to Facebook and Instagram. Twitter is not a major focus for us. But as a marketer, it's my job to get my client's website in front of as many interested humans as possible, so more places is good!There are also quite a few more customizations available to the look and feel than the other programs. One feature they need to add later is the ability to edit the footer and header of all emails. I'd really prefer to put our branded header and footer on them so they match all other communications. They seemed eager for that feedback so hopefully they'll add this feature soon.We'll be testing the Giveaways next. Stay tuned. So far off to a fabulous start.

Dennis Christo

Jul 17, 2019  on Bigcommerce

Amazing Feature Set and Service - I'm a BigCommerce Partner (Redline Minds) and just set this app up for my client, Karambit.com. We have significant experience working with other loyalty programs including Smile.io and Loyalty Lion. Those are good apps too. However, I became aware of Gratisfaction when we were working on a WordPress store. My initial attraction was the ability to add contests and events without paying for yet another app. Gratisfaction is also less expensive than the two mentioned above. So next step was to go ahead and test it. It installed very easily. I think the UX would benefit from a bit more tutorial but their customer support via live chat was excellent and my questions were soon answered. Even at the free level, we can offer quite a few MORE ways to earn points. This is a big deal since we have large audiences on YouTube and Pinterest, in addition to Facebook and Instagram. Twitter is not a major focus for us. But as a marketer, it's my job to get my client's website in front of as many interested humans as possible, so more places is good! There are also quite a few more customizations available to the look and feel than the other programs. One feature they need to add later is the ability to edit the footer and header of all emails. I'd really prefer to put our branded header and footer on them so they match all other communications. They seemed eager for that feedback so hopefully they'll add this feature soon. We'll be testing the Giveaways next. Stay tuned. So far off to a fabulous start.

joh...com

Feb 28, 2019  on Bigcommerce

Gratisfaction - I love Gratisfaction from AppsMav! The team is very responsive and cares about your success. This product melds beautifully in the background and works seamlessly with very little effort to run. Please feel free to reach out to me on particulars. I would be happy to share more about how I leverage the program to grow my business. [email protected]

int...com

Feb 13, 2019  on Bigcommerce

Amazing features and Customer service - This app has awesome features with free version and also the customer service is excellent.I was facing some issues while installing the app but the customer service so prompt that it was a very hassle free process for me.I highly recommend it to all the users.

Jan 23, 2019  on Bigcommerce

Great App So Far - I installed all of the top rated Reward & Loyalty apps listed in the app market. While there are definitely some nice options, what stood out for me with Gratisfaction is they are the only one that offers a free plan that includes ALL of the features so you can truly get a feel for what the App can do, which was extremely important to me to keep costs down while getting the store back up and running after moving over from Shopify. To me, it's a very smart move on their part, and a mistake by the other apps. It's sort of like going to test drive a car and the salesmen tells you that you can drive the car, but you can't turn on the stereo, test out the navigation system, adjust the seat, or go faster than 35 MPH until you purchase the car. How can you commit to something like that long term without knowing everything about how it's going to work for you with all the options? On top of that, their support has been very responsive and helpful when I have had questions. Gratisfaction for the win here!

Jan 23, 2019  on Bigcommerce

Great App So Far - I installed all of the top rated Reward & Loyalty apps listed in the app market. While there are definitely some nice options, what stood out for me with Gratisfaction is they are the only one that offers a free plan that includes ALL of the features so you can truly get a feel for what the App can do, which was extremely important to me to keep costs down while getting the store back up and running after moving over from Shopify. To me, it's a very smart move on their part, and a mistake by the other apps. It's sort of like going to test drive a car and the salesmen tells you that you can drive the car, but you can't turn on the stereo, test out the navigation system, adjust the seat, or go faster than 35 MPH until you purchase the car. How can you commit to something like that long term without knowing everything about how it's going to work for you with all the options? On top of that, their support has been very responsive and helpful when I have had questions. Gratisfaction for the win here!

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