stay away - Worst app company on in the market STAY AWAY I recommend Contact me anytime for more information

Support has become unresponsive again - Update 2024: more unresponsiveness: 3 weeks of emails to support, but have not received any response."Overall was satisfied after years of using. However, now almost 5 weeks of requesting support, no response other than an automated confirmation of ticket. Atypical for them - but now very concerning."

So far so good! - We just launched the S Loyalty app and have been pleased so far. There was one limitation with the number of customer groups to exclude, but the S Loyalty support team was able to manually add them all for us. Also, we initially launched and then decided to change the points earned ratio so we needed the welcome bonus for previously existing customers updated. The S Loyalty support team was also able to address that for us. Next we'll be getting into campaigns and more advanced rules but so far, so good.

App performance - Since I am using this app I have obtained more customers and more visitors to the website. This app helps a lot to increase sales and have more customers. Thank you.

Does not provide email notification - One big drawback of this program is that is does not provide email notification to customers regarding their reward points. Without this feature, you are not getting the full benefits of a loyalty program, as customers are left in the dark after signing up and customer engagement is low.

Easy to use but won't allow product exclusion - I like this program, and it's easy for our customers to use. It's easy to program, change, and look up our customer's rewards. I wish it had the ability for us to exclude certain products from earning rewards. When we offer special pricing for a promotion, we don't want the item to be eligible for reward point accrual. I also wish they had customer service support via phone. Sometimes it's just easier to talk to someone rather than emailing back and forth.

S-Loyalty - This place is top notch! We have been a partner of theirs for 5 years now. Anytime we need anything related to their service they are on it right away and they always follow up to make sure everything is perfect. I HIGHLY recommend S Loyalty if you are looking to attract new business and continue to grow your business through reward programs.

Been 3 Years and Still Happy! - It's been a few years and we're still using it so they must be doing something right. I've found email support to be very responsive (it generally takes a day). It's flexible enough to meet our needs, although it would be nice if the "Theming" allowed for more customization of the various pages that display.

Invalid Script - Tried using this app. Keep getting invalid script error when attempting to set up per S Loyalty instructions. Emailed for help but no response. Their instructions seem out of date with Big Commerce instructions on using scripts. Deleted and moving on. If they cant get their program to work from start and have up to date instructions then how can I trust them with our customers. Would not recommend.

Great way to motivate customers to come back. - Easy Installation, Beautiful Platform and professional...A perfect way to motivate customers to come back.