Not really free, they only allow 10 rewards on the free version. - Just wasted 2 plus hours setting all this up. I had 3-5 customers sign up and im already needing to pay $50 / month . Like what!!! not worth it.

easy to use - So far, very easy to use. Need to verify it is a good customer experience still. But from my initial testing, it seems on point.

An easy twist to get 10 stars - If there is an option to reward the advocates with cash, I'll give this App 10 stars. I sell cooling vests to the Sports Plane Pilots, Racing Car Drivers and Motorcyclists/Motorcops on BatteryHeatedClothing.com. They do not need another vest at discount. They want cash when they share the unique link and their friends buy. I think it's very easy for Smile.io to implement it.

Excellent App! - I really love this App but this app can't edit the content. Sometime I need to edit context because I need to translate to my language.

Excellent App! - I really love this App but this app can't edit the content.Sometime I need to edit context because I need to translate to my language.

Free?! Real Customer Service?! Small business owners finally something that helps! COSTFREE - I had a lot of trouble on the Bigcommerce end of things getting this program set up in my shop. I was going to trash it all cause I figured they wouldn't have helpful guidance being a free service. Boy was I wrong, when I told Maggie what was wrong we were both scratching our heads. Two days, 4 update emails later, problem solved. I didn't lift a finger, Maggie got in touch with Bigcommerce worked everything out for me. I'm still shocked quite frankly. This company has their ducks in a row. Looking forward to seeing what this program can do for my sales :D

Free?! Real Customer Service?! Small business owners finally something that helps! COSTFREE - I had a lot of trouble on the Bigcommerce end of things getting this program set up in my shop. I was going to trash it all cause I figured they wouldn't have helpful guidance being a free service. Boy was I wrong, when I told Maggie what was wrong we were both scratching our heads. Two days, 4 update emails later, problem solved. I didn't lift a finger, Maggie got in touch with Bigcommerce worked everything out for me. I'm still shocked quite frankly. This company has their ducks in a row. Looking forward to seeing what this program can do for my sales :D

Social Media Sharing problem - Our website is not live now but we installed smile.io to have a loyalty program as a new thing for our customers. We noticed that the Facebook and Twitter referrals give customers points even if they decide to cancel the referral or sharing. Also we noticed that there is no way to control how many times a customer can share and post on Facebook and Twitter so they can earn points indefinitely, so we decided to turn them off . It is totally a shame since we are looking to have a social media presence. We will turn them on once the issues are fixed by smile.io

Loyalty building and rewarding customers made easy - Smile used to be another company but their product has evolved greatly over the years. Still easy to use, easy to install, and a breeze to add to any storefront.

Absolutely excellent and easy - This app was as easy to set up as Re:amaze. Great onboarding and clear instructions. More companies need to understand that ecommerce merchants have no time to fiddle around and they need to make things as easy as possible. Lots of great features from the Smile app!

Awesome - This is an amazing app. So easy to set up, and seriously awesome to get more from the experience between customers and your business. This is a win win. I am using the free version, I wish I had activated this sooner.

Loyalty Points & Referrals - I installed the app moments ago and I must be honest....the install was seamless. What made this a no-brainer was the fact that it was FREE for up to 500 customers. I plan on keeping this app because even at the entry level of $59/month...it's worth it.! I haven't had an opportunity to contact the support team but from what I have read, they're pretty good at helping out.

good Free APP for inhighstreet.com - we are selling Bridal Jewelry & Tiara & Wedding Jewellery, this APP can help us in this beginning time ,because it is free.

good Free APP for inhighstreet.com - we are selling Bridal Jewelry & Tiara & Wedding Jewellery, this APP can help us in this beginning time ,because it is free.

Very helpful support staff - Just getting going with this program, but so far the support staff have been responsive, helpful, attentive. Looking forward to more!

Had to Uninstall due to price - Maggie was great! She downloaded my customers and their loyalty points so I could close the app. She was pleasant, quick, and gave me great customer service. I am a small business and could not afford the price, but never had a problem that was not solved quickly and pleasantly while on the free plan.

Great App for customer retention - My customers love this feature and it is a great tool to retain customers and offer incentives. Thanks Smile.io!

Great. Enough free services to be worth it - I really like it. I mean there could be more features, but considering that im using the free account, I feel like Im not missing out so much. But thats cause we're a small business. Any larger and I would need a paid account. Only negative is that their plans are, in my opinion, too expensive.

Great. Enough free services to be worth it - I really like it. I mean there could be more features, but considering that im using the free account, I feel like Im not missing out so much. But thats cause we're a small business. Any larger and I would need a paid account. Only negative is that their plans are, in my opinion, too expensive.

Can't manage how many members you have. - Since a recent update I can no longer manage how many members I have. I have customers who have forgotten their passwords and made a second account to make a purchase on our website. This means they are taking up 2 spaces on our loyalty club and 1 of those accounts isn't being used. I queried this and was told I had to delete the customer from my big commerce store which I don't want to do as I would lose all details of their previous transactions. This means my number of members is increasing to near to my 500 limit and I have no way to control this without deleting customer accounts which is unprofessional. Paying $59 a month for the next tier is way too expensive, it's more than double what I pay per month for my whole website, $5.99 a month and I would consider it! Will definitely have to stop using this app if the facility to delete customers is not added back on.