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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

mic...com

Oct 10, 2017  on Bigcommerce

Have Installed - We have installed the Smile hopefully will be able to attract more customers, will update my review once we see the positive changes.ThanksMark

dal....uk

Sep 27, 2017  on Bigcommerce

Watch repair shop - The free content is really good, so lets you test before subscribing, wish more did that, good app.

inn...com

Sep 21, 2017  on Bigcommerce

Love it! - Our Customers love the rewards program. It is easy to use and looks great. installation is super easy too!!

lim...com

Aug 29, 2017  on Bigcommerce

No issues. Love it - I may not have the paid version, but the FREE is just as good. I'm familiar with the program from a previous job, and I was so excited to have found it!

fqcrafts

Aug 15, 2017  on Bigcommerce

Very intuitive and simple - This app was simple to use. It have generous tiers which allows our growing business to benefit from its capabilities and test out its functionalities. We have started off with the starter plan but are very impressed with its features so far. A great product that I would not hesitate to recommend.

Bob Koch

Aug 10, 2017  on Bigcommerce

Exactly what we wanted! - This is everything we wanted. Initially we wanted a way to set up referral discounts but with the added point feature, we have even more ways to get the word out about our products and website.

aco...org

Aug 09, 2017  on Bigcommerce

Set everything up in 10 minutes! - I was able to setup the app, the rewards program, and our referral program up in 10 minutes. I'm not kidding, it was incredibly easy!

kei...com

Aug 02, 2017  on Bigcommerce

Abby From Kitchner Rules - Although I was able to figure out my issue on my own do to the user friendlyness of the app she made sure I was 100% confident in rolling out the program, and is a great asset to the team! Highly recommend this app for rewards program and awesome customer service!YAY

Gillian Spence

Jul 31, 2017  on Bigcommerce

Very easy to use! - After Loyalis left us hanging, we needed a rewards program to take its place ASAP. Bigcommerce recommended Smile.io, and expecting to spend the better part of the weekend setting it up, I had it up and running in minutes.

kar...com

Jul 30, 2017  on Bigcommerce

So easy to set up! - A fantastically simple, yet powerful rewards program. I'm going to upgrade to the basic plan as i like the idea of customizing further what the customer view is. Linking referrals to a points based system AND being able to fully edit that system was the winner for me!

sal...com

Jul 14, 2017  on Bigcommerce

Up and running in less than 10 minutes! - Quick and easy to set up. The hardest part was finding where to leave a review!

tyc...com

Jul 11, 2017  on Bigcommerce

Very easy to use! - My customer loves collection points and using points to get discount. Very user friendly and simple to use. This is such a great tool for small business like us!

new...com

Jul 05, 2017  on Bigcommerce

Easy Set-Up - I'm using the free version of this app, which is all I need for my small business. I'm hoping to entice new customers to sign up and earn rewards. Because of the type of business I own, I can't advertise on social media as I'd like, so I'm hoping this rewards program makes up for that. Only time will tell!

mat...com

Jun 29, 2017  on Bigcommerce

Highly recommended - I love this app. Really simple to setup and use and our customers love the rewards they get!

j.s...com

Jun 21, 2017  on Bigcommerce

Super Easy - Took literally minutes to set up just how I wanted. By the time you have read this review you could have already had your store half way set up with the easy to use, and very useful app.

ala....au

Jun 19, 2017  on Bigcommerce

Wow, it's so easy to setup and the support is amazing! - Thanks so much for such an easy to use app! I also received very quick support for help on our mobile theme. Thanks again and well done!

aus...com

Jun 19, 2017  on Bigcommerce

Works Perfectly as Expected! - I love this app! It has amazing features that help my sales and workflow tremendously@!

WorldStar Vape

Jun 17, 2017  on Bigcommerce

Sucks! - There is no way to exclude wholesale customers from earning points. Because of this, wholesale customers abuse this and practically get stuff for free. They know rewards points are strictly for retail customers, but they do not care and use their points anyway. I delete them from the rewards program, but it adds them back with 100 points ANYWAY!!!

mba...com

Jun 16, 2017  on Bigcommerce

Great Product - Looking forward to getting set up. This looks great! Great Support great options for a loyalty program.

lil...com

Jun 13, 2017  on Bigcommerce

Great App - I wish I would have known about this app sooner. I've been trying to figure out a referral program for weeks to reward customers and this is the answer I was looking for. Super easy to set up.

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