Social Media Sharing problem - Our website is not live now but we installed smile.io to have a loyalty program as a new thing for our customers. We noticed that the Facebook and Twitter referrals give customers points even if they decide to cancel the referral or sharing. Also we noticed that there is no way to control how many times a customer can share and post on Facebook and Twitter so they can earn points indefinitely, so we decided to turn them off . It is totally a shame since we are looking to have a social media presence. We will turn them on once the issues are fixed by smile.io

Loyalty building and rewarding customers made easy - Smile used to be another company but their product has evolved greatly over the years. Still easy to use, easy to install, and a breeze to add to any storefront.

Absolutely excellent and easy - This app was as easy to set up as Re:amaze. Great onboarding and clear instructions. More companies need to understand that ecommerce merchants have no time to fiddle around and they need to make things as easy as possible. Lots of great features from the Smile app!

Awesome - This is an amazing app. So easy to set up, and seriously awesome to get more from the experience between customers and your business. This is a win win. I am using the free version, I wish I had activated this sooner.

Loyalty Points & Referrals - I installed the app moments ago and I must be honest....the install was seamless. What made this a no-brainer was the fact that it was FREE for up to 500 customers. I plan on keeping this app because even at the entry level of $59/month...it's worth it.! I haven't had an opportunity to contact the support team but from what I have read, they're pretty good at helping out.

good Free APP for inhighstreet.com - we are selling Bridal Jewelry & Tiara & Wedding Jewellery, this APP can help us in this beginning time ,because it is free.

good Free APP for inhighstreet.com - we are selling Bridal Jewelry & Tiara & Wedding Jewellery, this APP can help us in this beginning time ,because it is free.

Very helpful support staff - Just getting going with this program, but so far the support staff have been responsive, helpful, attentive. Looking forward to more!

Had to Uninstall due to price - Maggie was great! She downloaded my customers and their loyalty points so I could close the app. She was pleasant, quick, and gave me great customer service. I am a small business and could not afford the price, but never had a problem that was not solved quickly and pleasantly while on the free plan.

Great App for customer retention - My customers love this feature and it is a great tool to retain customers and offer incentives. Thanks Smile.io!

Great. Enough free services to be worth it - I really like it. I mean there could be more features, but considering that im using the free account, I feel like Im not missing out so much. But thats cause we're a small business. Any larger and I would need a paid account. Only negative is that their plans are, in my opinion, too expensive.

Great. Enough free services to be worth it - I really like it. I mean there could be more features, but considering that im using the free account, I feel like Im not missing out so much. But thats cause we're a small business. Any larger and I would need a paid account. Only negative is that their plans are, in my opinion, too expensive.

Can't manage how many members you have. - Since a recent update I can no longer manage how many members I have. I have customers who have forgotten their passwords and made a second account to make a purchase on our website. This means they are taking up 2 spaces on our loyalty club and 1 of those accounts isn't being used. I queried this and was told I had to delete the customer from my big commerce store which I don't want to do as I would lose all details of their previous transactions. This means my number of members is increasing to near to my 500 limit and I have no way to control this without deleting customer accounts which is unprofessional. Paying $59 a month for the next tier is way too expensive, it's more than double what I pay per month for my whole website, $5.99 a month and I would consider it! Will definitely have to stop using this app if the facility to delete customers is not added back on.

Decent App with Limitations (updated) - This app is easy to use once set up, but it was not a 10 minute set up. I have still not been able to use it when my mobile version is enabled, so my site is currently set to show the desktop version across all platforms. This makes the enroll button on mobile devices super tiny and not easy to see. The support instructions for showing the icon on the mobile site were not complete. Guess you can't complain for a free (to start) app, but it is a disappointment from that perspective. Otherwise, it's working fine. UPDATE: Full disclosure. After using the app with my mobile theme disabled (not optimal, but at least my mobile users were able to participate), I was contacted by the company advising there was an update available that would fix the issue. I was also asked to consider revising my review once I completed the update. I promptly updated the app with the one-click update. Super easy, but it did not fix the issue. I advised Smile.io of the situation and they looked further into it. I was also asked to make sure the code was applied to my mobile theme (which I previously spent hours configuring with Big Commerce support) and I told Smile.io that I would not go through that process again. Within a day, they contacted me to say they had gone in and corrected the glitch and I am now seeing the Rewards button on my mobile theme. I have updated my review from 3 stars to 4. I am pleased with how the Rewards button is showing and behaving on my site (including mobile). It seems the update may have changed how that button appears and acts on screen and I like it. Outside of that, the app works well and I have the ability to manually update points, which I like because I can add points for some regular customers who also shop offline with me at special events. The app does all the work and I like that. I do wish the referral feature was a little more prominent, but I have tried to promote that feature on my own. I really would like my customers to be sending their referral code out to everyone they know (and I award the most points for that). I cannot, however, update my review to 5 stars . When I experienced the issue with the app not displaying on my mobile theme, I contacted Smile.io support and though I received a prompt response, I was told it was working correctly, which it was not. It was not until someone read my initial review that I was contacted (and also asked to consider updating my review) and someone took the initiative to help. That said, I am feeling good that Smile.io is reading its reviews, offered a solution, and then followed up to ensure my issues were resolved. Had that happened when I first asked for help, I would have updated my review to 5 stars. All in all, I am now pretty happy with how things are working with this app. I can recommend it, with full disclosure on some customer service pluses and minuses - with the scales tipped a little more toward the plus at this time.

Decent App with Limitations (updated) - This app is easy to use once set up, but it was not a 10 minute set up. I have still not been able to use it when my mobile version is enabled, so my site is currently set to show the desktop version across all platforms. This makes the enroll button on mobile devices super tiny and not easy to see. The support instructions for showing the icon on the mobile site were not complete. Guess you can't complain for a free (to start) app, but it is a disappointment from that perspective. Otherwise, it's working fine.UPDATE: Full disclosure. After using the app with my mobile theme disabled (not optimal, but at least my mobile users were able to participate), I was contacted by the company advising there was an update available that would fix the issue. I was also asked to consider revising my review once I completed the update. I promptly updated the app with the one-click update. Super easy, but it did not fix the issue. I advised Smile.io of the situation and they looked further into it. I was also asked to make sure the code was applied to my mobile theme (which I previously spent hours configuring with Big Commerce support) and I told Smile.io that I would not go through that process again. Within a day, they contacted me to say they had gone in and corrected the glitch and I am now seeing the Rewards button on my mobile theme.I have updated my review from 3 stars to 4. I am pleased with how the Rewards button is showing and behaving on my site (including mobile). It seems the update may have changed how that button appears and acts on screen and I like it. Outside of that, the app works well and I have the ability to manually update points, which I like because I can add points for some regular customers who also shop offline with me at special events. The app does all the work and I like that. I do wish the referral feature was a little more prominent, but I have tried to promote that feature on my own. I really would like my customers to be sending their referral code out to everyone they know (and I award the most points for that).I cannot, however, update my review to 5 stars . When I experienced the issue with the app not displaying on my mobile theme, I contacted Smile.io support and though I received a prompt response, I was told it was working correctly, which it was not. It was not until someone read my initial review that I was contacted (and also asked to consider updating my review) and someone took the initiative to help. That said, I am feeling good that Smile.io is reading its reviews, offered a solution, and then followed up to ensure my issues were resolved. Had that happened when I first asked for help, I would have updated my review to 5 stars.All in all, I am now pretty happy with how things are working with this app. I can recommend it, with full disclosure on some customer service pluses and minuses - with the scales tipped a little more toward the plus at this time.

Great Customer Service - The app has worked great and has all the features i need. My customer service experience with Maggie was awesome. She addressed everything I needed and took care of me in a very timely manner. Would highly recommend.

We'll See - Something we've been meaning to do for years, we'll see what happens! Update 1 (downgrade to 2 stars): After testing this morning, I noticed customers get points for 'sharing' on Twitter and Facebook, even if they cancel the post and don't actually share. The most important feature and reason I installed smile.io was for the social sharing. If folks can get points for not actually sharing, that's terrible design.

We'll See - Something we've been meaning to do for years, we'll see what happens!Update 1 (downgrade to 2 stars): After testing this morning, I noticed customers get points for 'sharing' on Twitter and Facebook, even if they cancel the post and don't actually share. The most important feature and reason I installed smile.io was for the social sharing. If folks can get points for not actually sharing, that's terrible design.

Have Installed - We have installed the Smile hopefully will be able to attract more customers, will update my review once we see the positive changes. Thanks Mark

Have Installed - We have installed the Smile hopefully will be able to attract more customers, will update my review once we see the positive changes.ThanksMark