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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

and...com

Jun 07, 2017  on Bigcommerce

Free Powerful Functionality With Incredible Customer Service! - I looked around for the best reward program solution, and this is the best one hands down! Free to start, and integrates perfectly into our BigCommerce Store! I had some really specific questions, and Abby answered all of them so well!!! Every customer service team needs someone like Abby!

mar....uk

Jun 07, 2017  on Bigcommerce

Great App with some good features - OK so it's early days but have to say this app gives everything it promises. Some great features that can be tweaked to suit everyone's store. Download it you won't be disappointed.Just an update after many years of successful use - great app. So many features with great team to back it up. Lynn especially clearly explained where I was going wrong and how to fix it. 5*

ewa....ca

Jun 05, 2017  on Bigcommerce

Great App - This is a great addition to our online store. App is easy to use and set up is a breeze.

sal...com

Jun 05, 2017  on Bigcommerce

Great APP - This app is great and so easy to setup. I am looking forward to see the result of adding this app to our web store. thanks for letting us try for free. Thanks Tim

Dyal Rental

Jun 04, 2017  on Bigcommerce

Simple, intuitive, flexible - We are trying out our first loyalty program - this seems like the perfect solution.

sno...com

Jun 01, 2017  on Bigcommerce

Such an easy app add on - I LOVE this app! It allows my customers to feel special and appreciated. This is a feature that I couldn't create on my old website host. this will be a win win for your business!

cus...com

May 29, 2017  on Bigcommerce

Excellent! - This is an amazing app and the free trail is very reasonable. I will be upgrading as soon as my company expands.

and...com

May 29, 2017  on Bigcommerce

Great for customer retention - We've used this app to offer customers reward points, and it has given us an edge over our competitors. Over 1000 members have already signed up, and used their rewards points.

Adi Treasures

May 26, 2017  on Bigcommerce

Very well put together loyalty program - Very impressed by how well put together this service is. We highly look forward to our customers utilizing it.

Bea...com

May 22, 2017  on Bigcommerce

Overall, NIce App - It would be great if the app allowed businesses to incorporate point balances in e-newsletters. Other than that, it's an easy to use program.

teo...ore

May 22, 2017  on Bigcommerce

Great App! - Perfect! It is working properly. My customers are loving the loyalty program. I definitely recommend. It is worth it.

gat...com

May 22, 2017  on Bigcommerce

Great App - Great app that is very easy to setup! Free for small businesses that are just setting up!

dwi...com

May 20, 2017  on Bigcommerce

What an awesome app! We love it! - Our customers really love coupons and giving rewards points allows us to compete with the bug guys. Thanks for the app, it's a great addition to our site - LuvPetSupplies.com

hog...com

May 20, 2017  on Bigcommerce

Easy to set up - Just signed up and so far, so good. It was easy to install and I love that a basic reward system was already put into place.

sun...com

May 20, 2017  on Bigcommerce

Love the app...but - I loved Sweet Tooth...until I had to switch from shopify to bigcommerce. It has become a nightmare. The customer rep I received was horrible and did not really seem like she understood how the platform even worked. It took her a few tries just to attach a csv file to her email. I had to create a brand new email, just to use the app on a new platform & have wasted days trying to get it going for my customers. If I had known how much work it would be to reset everything up I would have used a different app and started from scratch.

dan...com

May 14, 2017  on Bigcommerce

Easy to Use! - This App was very easy to install and set up and customer support helped with any questions right away.

did...com

May 12, 2017  on Bigcommerce

Excellent App! - Easy to install and lots of opportunities to customize. Customer support is fantastic; they respond quickly!

jake broadstock

May 11, 2017  on Bigcommerce

Everyone needs to be using this - This app was everything it said it was! Easy to install and even easier to customise

smi...com

May 11, 2017  on Bigcommerce

I love what Sweet Tooth has to offer - Sweet tooth is awesome, they fit my needs perfectly. The one down side is that this application does weigh down the page speed scores for Leverage browser caching of static assets.https://www.webpagetest.org/result/170511_XD_DCA/1/performance_optimization/

oli...com

May 09, 2017  on Bigcommerce

Connect to Customers - This App has really helped me connect with my customers and give them fun freebies that are beneficial to both of us in the end! THANK YOU!

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