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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

con...com

Apr 12, 2017  on Bigcommerce

Great App has great potential - We've had good luck with this app so far, but I'd like for it to have an integratiom for gaining points for leaving reviews. If it did that, then I would just love it. Right now I need to manually add in points for leaving reviews.

BOYBEADS

Apr 09, 2017  on Bigcommerce

Easy to setup - Very straightforward and easy to setup. I am just launching today and have 2 customers to sign up while I'm setting it up now. Highly recommended and really excited to start rewarding my loyal customers.

drg...com

Apr 05, 2017  on Bigcommerce

Great for small business! - I was excited to come across this app offering up to 500 loyalty members without costing a penny. As a small business, every bit counts. The set up and integration was super easy, and before I was even finished with all my settings, I already had someone sign up!

ooh...com

Apr 02, 2017  on Bigcommerce

Sweet tooth - We love this app. We briefly tried an different loyalty program that needed up being more complicated and have now happily switched back to sweet tooth.

inf...com

Mar 29, 2017  on Bigcommerce

Fort Myers Fish and Seafood - Thank you Abby at customer support! You worked through all my frustrating questions. The program is working great now and customers are signing up! Thank you from Fort Myers Fish and Seafood team!

sea...com

Mar 28, 2017  on Bigcommerce

Kastel Denmark on Sweet Tooth! - Charlotte Jorst and the Kastel Denmark team would like to thank Sweet Tooth for such a great program. Easy to setup for happy customers to return. Thank you again Sweet Tooth.

adm...com

Mar 27, 2017  on Bigcommerce

Best Rewards App Ever! - We have used other loyalty rewards programs, but Sweet Tooth is by far the BEST yet! Our customers love it too :)

beb...com

Mar 25, 2017  on Bigcommerce

Love it - Love this points platform. It's a great incentive for my customers to come to my website rather than my Etsy shop. It's also nice to have a buffer of free customers until you have to start the monthly fee for the program.

lav...com

Mar 24, 2017  on Bigcommerce

Great App. - I wanted to reward my repeat customers to show how much I appreciate them and this app helps me to do so. Thank you Sweet Tooth.

Jas...com

Mar 24, 2017  on Bigcommerce

Great app! - Great app for helping my customers. I love giving back to my customers and sweet tooth has made it easy to use for both sides, me and my customers! Thank You!

fro...com

Mar 20, 2017  on Bigcommerce

Set up - very good, quite pleased getting the help setting up. So lets see if this is going to get more people to my store. ---- Later on..... I am not sure it brought more customers to my store but it certainly makes those happy that can earn points while they are there already. Also the outreach staff is very helpful and I would consider the paying options as my shop grows for sure!

loa...net

Mar 20, 2017  on Bigcommerce

Great App - Easy To Use - Customers love this and seem to spend more to get to the next tier for discounts.

apa....co

Mar 19, 2017  on Bigcommerce

Excellent Program - Very user friendly, just an all around easy and great reward program. Considering upgrading to see if I can get even better results.

web...com

Mar 16, 2017  on Bigcommerce

Over the moon - Instant difference the customers love it and it works like a dream and you're in control of how many points you give away. The customer service i experienced from Sweet Tooth is second to none, they bend over backwards to help........ What are you waiting for sign up today.

mik...com

Mar 16, 2017  on Bigcommerce

Really neat idea - App is easy to install and seems to work well. Looking forward to the increased revenue!

pau...com

Mar 12, 2017  on Bigcommerce

Benefit to Customers - Just started using this app. Love it! Can't wait to see how it boosts my sales. Thank you!!

nat...com

Mar 12, 2017  on Bigcommerce

Love this app!! - Oh wow! I am in love with this app! It does everything I wanted, plus more! I can't wait to see how a rewards program boosts my sales. Thank you!!

dhi...ore

Mar 11, 2017  on Bigcommerce

Added Benefit - This app is a great benefit to customers and will keep them coming back and engaged in mt site.

lor...net

Mar 11, 2017  on Bigcommerce

Awesome APP! - Simple easy to setup and understand. The opportunity you have to grow your business with this low cost app is fantastic. You have to try it if nothing else download the trial you will thank me later. This has to help drive more loyalty to your site.

nol...com

Mar 08, 2017  on Bigcommerce

Awesome App - We've been looking for a good rewards program and this app allow us to create and manage our customers rewards with ease.

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