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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

con...com

Dec 27, 2016  on Bigcommerce

Really Enjoying the product. So do our Customers... - So far our customers have really enjoyed the software. We so far have about 300 participating members and as we grow I am sure that will too and we will probably go for the full paid app at that point. All in all satisfied with the offerings supplied by this company.

cgo....ca

Dec 27, 2016  on Bigcommerce

Set-up Complete - The set-up is complete. There are lots of online resources and for a free program, it is looking good so far. Program is not yet active.

inf...com

Dec 23, 2016  on Bigcommerce

Unhelpful reporting - For the high fees they charge, they should have some good reporting to stand behind the features they offer. But sadly there is no data we can use to determine if this program is worthwhile at all. We've been running it for two months now and we have zero idea if the referral part is leading to sales and if the loyalty program is truly bringing in more repeat purchases. We have the basic plan and were thinking to upgrade for $100 more per month to the Small Biz Plan, but the reports still aren't good enough even at that level. So, we're going to be removing this app from our site since there is no way to determine ROI.

Nikki Nunnari

Dec 21, 2016  on Bigcommerce

I have a sweet tooth!! - Straightforward setup with few complications. On behalf of the Reward Team here at NPS and our extremely happy NPS enrolled Members who are devouring this program; our sincere thanks!

Hobby World

Dec 08, 2016  on Bigcommerce

Review - Seems very easy to use and setup, had it all done in around 20 minutes to where i wanted it. Lets just hope my customers enjoy it and it becomes worthwhile to upgrade the account!

ice...com

Dec 03, 2016  on Bigcommerce

Jewelry Marketplace with Free Shipping - Sweet Tooth Makes it Possible for Our Customers to Get Each other Amazing Jewelry with this wonderful rewards program

jga...com

Nov 30, 2016  on Bigcommerce

Great loyalty program - Great loyalty program to use. It would be great if they could lower their small business pricing.

jav...com

Nov 25, 2016  on Bigcommerce

Ease of use - Sweet Tooth is a cinch to integrate with Big Commerce. This loyalty app has been received well by our customers.

Keith Watson

Nov 25, 2016  on Bigcommerce

A great addition to boost sales! - Really simple to use and interacts with your customers perfectly to increase sales

cli...com

Nov 25, 2016  on Bigcommerce

Easy to use, install and benefit - I love Sweet Tooth. I have followed them since they first started on BigC and have been impressed with there dedication to continually improving their programme and how they can benefit your business. Most others just claim all the cool things you wish you could are "in development" but never actually launch them. Sweet Tooth does.

rus...com

Nov 15, 2016  on Bigcommerce

Easy to use - Very easy to use BC app. With so many different options. Helps create customer following nicely.

own...com

Nov 11, 2016  on Bigcommerce

Cool app - So far, so good. The app was easy to install & easy to customize the points & payout amounts.

the...com

Nov 06, 2016  on Bigcommerce

Love this app - We've been using this app for about 4 months and we just decided to upgrade to the business plan. We've seen great ROI on this investment.

inf...com

Oct 29, 2016  on Bigcommerce

Super Easy to install - Great little app and I have to say, it was super easy to install. The videos were really helpful and I was able to set things up in no time.

inf...com

Oct 29, 2016  on Bigcommerce

Love Sweet Tooth! - Sweet Tooth is so easy to use and set up and our customers LOVE IT!! It's already helped to increase traffic and conversion rates!

jor...com

Oct 28, 2016  on Bigcommerce

Great app... - What an amazing app... Very easy to set up. And it is FREE... how awesome is that? ~ Genuine Fragrance

med...com

Oct 27, 2016  on Bigcommerce

Easy and fun! - Just downloaded the app. Been fun and easy to keep track of points. easy to navigate and keep track of customers

gwi...com

Oct 27, 2016  on Bigcommerce

Very Easy to set up and Neat - We are very excited about the loyalty service from Sweet Tooth, very easy to set up, navigate, customize and it looks pretty neat and organized. Thumbs up!

mai...com

Oct 26, 2016  on Bigcommerce

Loyalty Program - It was really simple to set it up, has some items that I can upgrade to later on if I feel like I need to and the program is successful, so that is very nice. Here's to hoping this works well!

ton...com

Oct 25, 2016  on Bigcommerce

Good So Far - So far so good. It's really easy to install and use. The free option offers enough to be satisfied with the app. One concern I have is on the rewarding for birthdays. It appears the customer can literally go in and change their birthday as much as they want. I'm not sure if that will affect the discounts going to them or not.

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