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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

jav...com

Nov 25, 2016  on Bigcommerce

Ease of use - Sweet Tooth is a cinch to integrate with Big Commerce. This loyalty app has been received well by our customers.

Keith Watson

Nov 25, 2016  on Bigcommerce

A great addition to boost sales! - Really simple to use and interacts with your customers perfectly to increase sales

cli...com

Nov 25, 2016  on Bigcommerce

Easy to use, install and benefit - I love Sweet Tooth. I have followed them since they first started on BigC and have been impressed with there dedication to continually improving their programme and how they can benefit your business. Most others just claim all the cool things you wish you could are "in development" but never actually launch them. Sweet Tooth does.

rus...com

Nov 15, 2016  on Bigcommerce

Easy to use - Very easy to use BC app. With so many different options. Helps create customer following nicely.

own...com

Nov 11, 2016  on Bigcommerce

Cool app - So far, so good. The app was easy to install & easy to customize the points & payout amounts.

the...com

Nov 06, 2016  on Bigcommerce

Love this app - We've been using this app for about 4 months and we just decided to upgrade to the business plan. We've seen great ROI on this investment.

inf...com

Oct 29, 2016  on Bigcommerce

Super Easy to install - Great little app and I have to say, it was super easy to install. The videos were really helpful and I was able to set things up in no time.

inf...com

Oct 29, 2016  on Bigcommerce

Love Sweet Tooth! - Sweet Tooth is so easy to use and set up and our customers LOVE IT!! It's already helped to increase traffic and conversion rates!

jor...com

Oct 28, 2016  on Bigcommerce

Great app... - What an amazing app... Very easy to set up. And it is FREE... how awesome is that? ~ Genuine Fragrance

med...com

Oct 27, 2016  on Bigcommerce

Easy and fun! - Just downloaded the app. Been fun and easy to keep track of points. easy to navigate and keep track of customers

gwi...com

Oct 27, 2016  on Bigcommerce

Very Easy to set up and Neat - We are very excited about the loyalty service from Sweet Tooth, very easy to set up, navigate, customize and it looks pretty neat and organized. Thumbs up!

mai...com

Oct 26, 2016  on Bigcommerce

Loyalty Program - It was really simple to set it up, has some items that I can upgrade to later on if I feel like I need to and the program is successful, so that is very nice. Here's to hoping this works well!

ton...com

Oct 25, 2016  on Bigcommerce

Good So Far - So far so good. It's really easy to install and use. The free option offers enough to be satisfied with the app. One concern I have is on the rewarding for birthdays. It appears the customer can literally go in and change their birthday as much as they want. I'm not sure if that will affect the discounts going to them or not.

con...com

Oct 20, 2016  on Bigcommerce

Nice tool but the free plan is really limited - It's really intuitive, it works and the design is ok but we believe at Wellbots:- the email to reward customers cannot be part of the check out confirmation email, it's a different one- the tab is a bit too big, we don't really know where to put it.

Sheena Francis

Oct 20, 2016  on Bigcommerce

Sweet Loyalty Program - Love rewarding my customers and this app is awesome for helping us manage that.

Leslie Bowman

Oct 17, 2016  on Bigcommerce

Simple and Effective - Simple to use and very effective for your clients to gain trust with your web store. I noticed that when items are out of stock and waiting for back orders, it's a nice touch to give a few points to quell any problems.

mar...com

Oct 13, 2016  on Bigcommerce

Nice program - It works great with the sports fans that log into my store and get sports luggage. Great way to incentive the customers to adquire the entire collection. www.sportsluggage.com

mat...com

Oct 13, 2016  on Bigcommerce

matchy dressage website - fantastic easy to use programme which definitely helps encourage loyalty in customers and gives them a great experience of shopping with us.

lux...com

Oct 13, 2016  on Bigcommerce

LOVE THIS APP - I'm so impressed at all this app has to offer and the fact that it is free, makes it even better! Recommend using this app!

inf...com

Oct 08, 2016  on Bigcommerce

Perfect loyalty program for my customers! - Been looking for a simple but powerful app to use to credit my customers with loyalty points, and Sweet Tooth has been perfect! We were up and running in minutes and everything just worked perfectly out of the box. User experience for both our company and for our customers has been second to none. Very happy with it.

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