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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

adm...com

Jan 24, 2017  on Bigcommerce

Difficult to judge - Because of essentially no reporting features on the basic plan, it is difficult to judge ROI. Doesn't appear that customers are using it to promote our store , but on occasion a few spend their points (not many). Since reporting features are pretty much nonexistent, the only way we can judge use is based off of the coupons that are used when purchases are made. If there was a way we could see statistics, then we might be able to justify going for the paid version. Also, it does not allow the customer to opt in. Everyone is enrolled whether they want to be or not. And even customers that don't have valid email addresses count as a user. Would also be nice if it would send reminders to customers to share using their referral link, etc. Product is easy to set up and use and customer service response has been timely.

yet...com

Jan 19, 2017  on Bigcommerce

Pretty cool! - This is a pretty sweet app! We were looking to implement a rewards program and this looks like a perfect fit.

ste...com

Jan 16, 2017  on Bigcommerce

Simple Setup - Very easy to install and setup, covers all of the loyalty angles that we were looking to address.

sal...com

Jan 12, 2017  on Bigcommerce

Easy to setup and deploy - This was very easy to setup and get running, there are a good amount of reward methods to choose from and the design is nicely presented. Really no complaints with the function and customer services when I had a question was quick to respond to my email. The only drawback is we want to offer rewards for reviews (can't do it on Bigcommerce, possibly with a YotPo integration.). Considering that reviews play such a major part in online sales, incentivizing this should be a priority for any reward system. I deducted a star for this.This app now also works with Stencil themes.

sod...com

Jan 10, 2017  on Bigcommerce

Loyalty program - just downloaded the app! am hoping it really helps to build up our customers and give them awesome bonuses!

oak...com

Jan 10, 2017  on Bigcommerce

Awesome App! - I was looking for ways to improve site performance and found this gem. The app is easy to set up and customize, although most of the default settings are the way to go. I can't wait to start seeing results.

ste...com

Jan 09, 2017  on Bigcommerce

Easy to set up - Great app. Really easy to set up, it does all the work for you and as long as you know how to advertise it well it does a great job :)

jac...com

Jan 08, 2017  on Bigcommerce

Very Easy To Set Up - Took about 5 minutes to set up. My hardest decision was what tab color I wanted. Anyways, looking forward to see more results.

sup...com

Jan 08, 2017  on Bigcommerce

Simple to set up and it works - We recently launched Sweet Tooth Loyalty rewards and customers are racking up rewards points already. The app is simple to set up and integrates easily with BigCommerce. The user interface is very intuitive and only takes a few minutes to set up.

sar...com

Jan 07, 2017  on Bigcommerce

Love it! - This is really user friendly, easy to implement and the free plan is more than adequate. Thank you for offering a free plan version!

que...com

Jan 04, 2017  on Bigcommerce

Sweet tooth app! - I just barely installed this app and i'm getting rave reviews from my customers! Thank you so much! I'm excited to launch this for my viewers!

ali...com

Jan 01, 2017  on Bigcommerce

very easy to set up - this was easy to set have to wait to see if it give me more customers though as I am a new website

cra...com

Dec 27, 2016  on Bigcommerce

Review - We are so looking forward to giving our customers another way to spread the news about Got Knot.com and earn points toward our products at the same time with their loyalty.

con...com

Dec 27, 2016  on Bigcommerce

Really Enjoying the product. So do our Customers... - So far our customers have really enjoyed the software. We so far have about 300 participating members and as we grow I am sure that will too and we will probably go for the full paid app at that point. All in all satisfied with the offerings supplied by this company.

cgo....ca

Dec 27, 2016  on Bigcommerce

Set-up Complete - The set-up is complete. There are lots of online resources and for a free program, it is looking good so far. Program is not yet active.

inf...com

Dec 23, 2016  on Bigcommerce

Unhelpful reporting - For the high fees they charge, they should have some good reporting to stand behind the features they offer. But sadly there is no data we can use to determine if this program is worthwhile at all. We've been running it for two months now and we have zero idea if the referral part is leading to sales and if the loyalty program is truly bringing in more repeat purchases. We have the basic plan and were thinking to upgrade for $100 more per month to the Small Biz Plan, but the reports still aren't good enough even at that level. So, we're going to be removing this app from our site since there is no way to determine ROI.

Nikki Nunnari

Dec 21, 2016  on Bigcommerce

I have a sweet tooth!! - Straightforward setup with few complications. On behalf of the Reward Team here at NPS and our extremely happy NPS enrolled Members who are devouring this program; our sincere thanks!

Hobby World

Dec 08, 2016  on Bigcommerce

Review - Seems very easy to use and setup, had it all done in around 20 minutes to where i wanted it. Lets just hope my customers enjoy it and it becomes worthwhile to upgrade the account!

ice...com

Dec 03, 2016  on Bigcommerce

Jewelry Marketplace with Free Shipping - Sweet Tooth Makes it Possible for Our Customers to Get Each other Amazing Jewelry with this wonderful rewards program

jga...com

Nov 30, 2016  on Bigcommerce

Great loyalty program - Great loyalty program to use. It would be great if they could lower their small business pricing.

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