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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

ord...com

Feb 03, 2017  on Bigcommerce

Very Pleased - We are pleased that we decided on Sweet Tooth. It was quite easy to set up and our customers love all the ways to build their loyalty points! If you're not very tech savy, they have great customer service. Elli answered all our questions and changed updates in a timely manner!

jen...com

Feb 02, 2017  on Bigcommerce

Great App - I love this app, my customers love it as well!! So many ways to reward my customers and I really like that about the app, I haven't had any issues with it either.

Tim...com

Jan 30, 2017  on Bigcommerce

Easy set up - This is extremely easy to set up and a breeze to customize your reward amounts. I love it so far! Thanks!

inf...com

Jan 29, 2017  on Bigcommerce

Great Loyalty Program - Sweet Tooth Rewards is an easy to set up Rewards program. I love the ease of use of setting this up initially and our customers seem to love them too. We have many repeat customers since enabling Sweet Tooth Rewards!

inf...com

Jan 26, 2017  on Bigcommerce

So far...really good! - Just set this up to try a program out, using the free to see how it works and see how many customers use the rewards program. Customers started using it right away and earning points. Hope this is a start to a good relationship!

jru...com

Jan 25, 2017  on Bigcommerce

Shows Promise... - I think this app has promise, but in order to take advantage of the features that really help to retain customer loyalty, you need to upgrade. I am all for customer loyalty rewards, and this does that part just fine.

mrb...com

Jan 24, 2017  on Bigcommerce

AWESOME Website App - I love the app for my store and so does my customers it gives them more of an incentive to refer their friends and family

adm...com

Jan 24, 2017  on Bigcommerce

Difficult to judge - Because of essentially no reporting features on the basic plan, it is difficult to judge ROI. Doesn't appear that customers are using it to promote our store , but on occasion a few spend their points (not many). Since reporting features are pretty much nonexistent, the only way we can judge use is based off of the coupons that are used when purchases are made. If there was a way we could see statistics, then we might be able to justify going for the paid version. Also, it does not allow the customer to opt in. Everyone is enrolled whether they want to be or not. And even customers that don't have valid email addresses count as a user. Would also be nice if it would send reminders to customers to share using their referral link, etc. Product is easy to set up and use and customer service response has been timely.

yet...com

Jan 19, 2017  on Bigcommerce

Pretty cool! - This is a pretty sweet app! We were looking to implement a rewards program and this looks like a perfect fit.

ste...com

Jan 16, 2017  on Bigcommerce

Simple Setup - Very easy to install and setup, covers all of the loyalty angles that we were looking to address.

sal...com

Jan 12, 2017  on Bigcommerce

Easy to setup and deploy - This was very easy to setup and get running, there are a good amount of reward methods to choose from and the design is nicely presented. Really no complaints with the function and customer services when I had a question was quick to respond to my email. The only drawback is we want to offer rewards for reviews (can't do it on Bigcommerce, possibly with a YotPo integration.). Considering that reviews play such a major part in online sales, incentivizing this should be a priority for any reward system. I deducted a star for this.This app now also works with Stencil themes.

sod...com

Jan 10, 2017  on Bigcommerce

Loyalty program - just downloaded the app! am hoping it really helps to build up our customers and give them awesome bonuses!

oak...com

Jan 10, 2017  on Bigcommerce

Awesome App! - I was looking for ways to improve site performance and found this gem. The app is easy to set up and customize, although most of the default settings are the way to go. I can't wait to start seeing results.

ste...com

Jan 09, 2017  on Bigcommerce

Easy to set up - Great app. Really easy to set up, it does all the work for you and as long as you know how to advertise it well it does a great job :)

jac...com

Jan 08, 2017  on Bigcommerce

Very Easy To Set Up - Took about 5 minutes to set up. My hardest decision was what tab color I wanted. Anyways, looking forward to see more results.

sup...com

Jan 08, 2017  on Bigcommerce

Simple to set up and it works - We recently launched Sweet Tooth Loyalty rewards and customers are racking up rewards points already. The app is simple to set up and integrates easily with BigCommerce. The user interface is very intuitive and only takes a few minutes to set up.

sar...com

Jan 07, 2017  on Bigcommerce

Love it! - This is really user friendly, easy to implement and the free plan is more than adequate. Thank you for offering a free plan version!

que...com

Jan 04, 2017  on Bigcommerce

Sweet tooth app! - I just barely installed this app and i'm getting rave reviews from my customers! Thank you so much! I'm excited to launch this for my viewers!

ali...com

Jan 01, 2017  on Bigcommerce

very easy to set up - this was easy to set have to wait to see if it give me more customers though as I am a new website

cra...com

Dec 27, 2016  on Bigcommerce

Review - We are so looking forward to giving our customers another way to spread the news about Got Knot.com and earn points toward our products at the same time with their loyalty.

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