Expensive and Fraud prevention is limited. - The fraud tools are not proactive and the best features are paid.... and very expensive.

An easy twist to get 10 stars - If there is an option to reward the advocates with cash, I'll give this App 10 stars. I sell cooling vests to the Sports Plane Pilots, Racing Car Drivers and Motorcyclists/Motorcops on BatteryHeatedClothing.com. They do not need another vest at discount. They want cash when they share the unique link and their friends buy. I think it's very easy for Smile.io to implement it.

Social Media Sharing problem - Our website is not live now but we installed smile.io to have a loyalty program as a new thing for our customers. We noticed that the Facebook and Twitter referrals give customers points even if they decide to cancel the referral or sharing. Also we noticed that there is no way to control how many times a customer can share and post on Facebook and Twitter so they can earn points indefinitely, so we decided to turn them off . It is totally a shame since we are looking to have a social media presence. We will turn them on once the issues are fixed by smile.io

Easy to Install & Set Up, like it - We just launch this apps and ready to see it in action.

Shows Promise... - I think this app has promise, but in order to take advantage of the features that really help to retain customer loyalty, you need to upgrade. I am all for customer loyalty rewards, and this does that part just fine.

Difficult to judge - Because of essentially no reporting features on the basic plan, it is difficult to judge ROI. Doesn't appear that customers are using it to promote our store , but on occasion a few spend their points (not many). Since reporting features are pretty much nonexistent, the only way we can judge use is based off of the coupons that are used when purchases are made. If there was a way we could see statistics, then we might be able to justify going for the paid version. Also, it does not allow the customer to opt in. Everyone is enrolled whether they want to be or not. And even customers that don't have valid email addresses count as a user. Would also be nice if it would send reminders to customers to share using their referral link, etc. Product is easy to set up and use and customer service response has been timely.

Cant see the app pop up on my web - It is an interesting app, but it doesn't work well. Not sure why...

Great idea, just wish it was more dynamic - I like this app but i wish the rewards button linked to an actual web page instead of just a pop-up. I'm not able to share a link with customers who are looking for information about the program.

Easy and simple - Very easy and simple to use however this also makes it very limited in design implementation

Great App, needs better pricing structure - I installed this app a month ago. It was easy to get up and running and found it easy to customize. I particularly like the functionality in terms of tailoring points awarded for a broad range of activities. However I go agree with other reviews, while their trial period is very well structured I feel a starting price of $59 is steep for a loyalty program especially for new businesses. Hopefully something will be done about this as it will ensure I move onto a paid subscription in the future.Whilst none of my customers have yet to redeem points looking through Google Analytics it is having a positive impact on customers returning to my store after making a purchase to find out more about our loyalty program.So far, so good

If you dont get what your doing can be frustrating - If you dont get what your doing can be frustrating

Nice App - I like this App, its simple and the trial period was very fair in terms of being active even we went over the 500 customer limit. I think the pricing though is a little expensive to go from $0 to $59 based on the usage of the points etc it seems like a price point of $29 is more palatable. Overall a good app and would recommend to anyone using Big Commerce, it installed very easily and was live with just a few clicks.

Just downloaded - Excited to try it. Not sure if it will work but I am excited to find out.

Think long term before implementing this -

On the face of it this is a very good simple and free loyalty app which is much needed on BigCommerce, but be aware that the free installation is limited to only 500 customers. A loyalty scheme is a difficult thing to remove from a store once in place without annoying existing customers, once you commit to a product you're fairly tied-in so keep in mind the upgrade costs when you reach 500 customers is $49 dollars per month (for up to 2000 customers), and $199 a month for over 2000!