It could be good... - Huge gaps that if improved would make it SO MUCH BETTER. I have a customer service team that needs access to rewards data as they assist customers over the phone. Getting them access requires them to go outside BC dashboard and sign-in via admin account @ smile.io to get what they need. Super cumbersome. HERE'S the biggest issue, when our customer service team is entering a phone order in the BigCommerce dashboard, it would make it SO MUCH BETTER if the REWARDS data would show up as available discounts so CSR team has visibility without going outside of workflow. Bottomline, we have a lot of staff members that need access to the data and it's very hard to accomplish, which equals inefficiency.

Not really free, they only allow 10 rewards on the free version. - Just wasted 2 plus hours setting all this up. I had 3-5 customers sign up and im already needing to pay $50 / month . Like what!!! not worth it.

We'll See - Something we've been meaning to do for years, we'll see what happens!Update 1 (downgrade to 2 stars): After testing this morning, I noticed customers get points for 'sharing' on Twitter and Facebook, even if they cancel the post and don't actually share. The most important feature and reason I installed smile.io was for the social sharing. If folks can get points for not actually sharing, that's terrible design.

Love the app...but - I loved Sweet Tooth...until I had to switch from shopify to bigcommerce. It has become a nightmare. The customer rep I received was horrible and did not really seem like she understood how the platform even worked. It took her a few tries just to attach a csv file to her email. I had to create a brand new email, just to use the app on a new platform & have wasted days trying to get it going for my customers. If I had known how much work it would be to reset everything up I would have used a different app and started from scratch.

Too pricey - It's straightforward enough, but once we hit 500 people who signed up, we were surprised by the high price ($50 USD per month) to continue the program.

Missing info. - I give it 2 stars because it shows the old BC set up on how to add the link to the store settings..