App doesn't open -

Bad Customer Service - I tried to get this app set up two days and I could not get anyone to help me. This company must be in a different country because there is no one to talk to during normal USA hours.

Can't manage how many members you have. - Since a recent update I can no longer manage how many members I have. I have customers who have forgotten their passwords and made a second account to make a purchase on our website. This means they are taking up 2 spaces on our loyalty club and 1 of those accounts isn't being used. I queried this and was told I had to delete the customer from my big commerce store which I don't want to do as I would lose all details of their previous transactions. This means my number of members is increasing to near to my 500 limit and I have no way to control this without deleting customer accounts which is unprofessional. Paying $59 a month for the next tier is way too expensive, it's more than double what I pay per month for my whole website, $5.99 a month and I would consider it! Will definitely have to stop using this app if the facility to delete customers is not added back on.

Sucks! - There is no way to exclude wholesale customers from earning points. Because of this, wholesale customers abuse this and practically get stuff for free. They know rewards points are strictly for retail customers, but they do not care and use their points anyway. I delete them from the rewards program, but it adds them back with 100 points ANYWAY!!!

Does not integrate with BigCommerce. HORRIBLE support - This App does not Integrate with BigCommerce. Not sure how it was approved at by BC. If there was a zero I would give it for support. They do not have ANYONE available to talk to. And, we have gone back and forth with them for two days trying to resolve a simple issue that their support team does not understand. This is probably a one person operation outsourcing all of their support. So, if you only need the basics it works good (use points for coupons codes is the only thing that really works). But stay away from any of the options that require paid plans as you will get they don't work with big commerce and you will get ZERO help.

easy install - very easy to setup. Looking forward to seeing how it works

Unhelpful reporting - For the high fees they charge, they should have some good reporting to stand behind the features they offer. But sadly there is no data we can use to determine if this program is worthwhile at all. We've been running it for two months now and we have zero idea if the referral part is leading to sales and if the loyalty program is truly bringing in more repeat purchases. We have the basic plan and were thinking to upgrade for $100 more per month to the Small Biz Plan, but the reports still aren't good enough even at that level. So, we're going to be removing this app from our site since there is no way to determine ROI.

Does not install -

Will not finish the installation process.

Big waste of time -

Review This is a big hassle to set up. With Shopify.com it takes just 1 click to install. They say it's 1 click install on here, but then it really isn't . Don't waste your time on it there are free scripts that you can find online that is just copy and paste. Asource1.com

Terrble -

Garbage!  $49 a month once you hit 500 customers