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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (561)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

gwi...com

Oct 27, 2016  on Bigcommerce

Very Easy to set up and Neat - We are very excited about the loyalty service from Sweet Tooth, very easy to set up, navigate, customize and it looks pretty neat and organized. Thumbs up!

mai...com

Oct 26, 2016  on Bigcommerce

Loyalty Program - It was really simple to set it up, has some items that I can upgrade to later on if I feel like I need to and the program is successful, so that is very nice. Here's to hoping this works well!

ton...com

Oct 25, 2016  on Bigcommerce

Good So Far - So far so good. It's really easy to install and use. The free option offers enough to be satisfied with the app. One concern I have is on the rewarding for birthdays. It appears the customer can literally go in and change their birthday as much as they want. I'm not sure if that will affect the discounts going to them or not.

con...com

Oct 20, 2016  on Bigcommerce

Nice tool but the free plan is really limited - It's really intuitive, it works and the design is ok but we believe at Wellbots: - the email to reward customers cannot be part of the check out confirmation email, it's a different one - the tab is a bit too big, we don't really know where to put it.

con...com

Oct 20, 2016  on Bigcommerce

Nice tool but the free plan is really limited - It's really intuitive, it works and the design is ok but we believe at Wellbots:- the email to reward customers cannot be part of the check out confirmation email, it's a different one- the tab is a bit too big, we don't really know where to put it.

Sheena Francis

Oct 20, 2016  on Bigcommerce

Sweet Loyalty Program - Love rewarding my customers and this app is awesome for helping us manage that.

Leslie Bowman

Oct 17, 2016  on Bigcommerce

Simple and Effective - Simple to use and very effective for your clients to gain trust with your web store. I noticed that when items are out of stock and waiting for back orders, it's a nice touch to give a few points to quell any problems.

mar...com

Oct 13, 2016  on Bigcommerce

Nice program - It works great with the sports fans that log into my store and get sports luggage. Great way to incentive the customers to adquire the entire collection. www.sportsluggage.com

mat...com

Oct 13, 2016  on Bigcommerce

matchy dressage website - fantastic easy to use programme which definitely helps encourage loyalty in customers and gives them a great experience of shopping with us.

lux...com

Oct 13, 2016  on Bigcommerce

LOVE THIS APP - I'm so impressed at all this app has to offer and the fact that it is free, makes it even better! Recommend using this app!

inf...com

Oct 08, 2016  on Bigcommerce

Perfect loyalty program for my customers! - Been looking for a simple but powerful app to use to credit my customers with loyalty points, and Sweet Tooth has been perfect! We were up and running in minutes and everything just worked perfectly out of the box. User experience for both our company and for our customers has been second to none. Very happy with it.

jhs....au

Oct 08, 2016  on Bigcommerce

This is one amazing app - The only problem was caused by BigCommerce videos referring to an old admin format. It said go 'there' but 'there' had moved...lol TIP: If you are using Chrome and the Sweettooth WebDAV password can't be copied just 'inspect element' and paste it to wordpad to copy the password.

tpr...com

Oct 07, 2016  on Bigcommerce

Great app. Easy to install and review. - The step-by-step tutorials made it easy and enabled me to do things I had been trying to do without instruction from other services. Thank you Sweet Tooth.

han...com

Oct 04, 2016  on Bigcommerce

Cant see the app pop up on my web - It is an interesting app, but it doesn't work well. Not sure why...

inf....ca

Sep 30, 2016  on Bigcommerce

So far so good - What you receive for not paying anything is great. The platoform is user friendly and easy to manage. I would recommend. I would also recommend to allow the option of giving points for reviews for the free version as well.

Marcia Cross

Sep 28, 2016  on Bigcommerce

The Best Rewards Program - I absolutely love this app. I was about to install s loyalty when I found sweet tooth and found that it has way more to offer. Super easy to install and simply fabulous!

Regan Mitchell

Sep 27, 2016  on Bigcommerce

Very Easy To Set Up - So far it was very easy to set up. Videos were helpful. I haven't used it long enough to see results, but will update my rating when I do. However, I like the reward setting when I shop, so I hope others will use the one on my site.

cus...com

Sep 27, 2016  on Bigcommerce

Great App and Program - This is a great that keeps customers coming back. Easy to use and understand.

inf....au

Sep 27, 2016  on Bigcommerce

Looking Good! - So far, it's been easy to install and configure. I'm looking forward to rewarding my customers! www.punkmybabe.com.au

sho...com

Sep 26, 2016  on Bigcommerce

Good so far - I recently installed the Sweet Tooth app and am liking it so far! I'm still using the free plan and wish it was a little more customizable, but it works. I think the app can definitely help grow my business!

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