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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

David Castle

Aug 26, 2016  on Bigcommerce

Great reward programme - This programme works great and is exactly what i have been looking for. My customers love it so i love.

aar...com

Aug 20, 2016  on Bigcommerce

Great App - I really like the app and my customers enjoy the points they earn to shop. I highly recommend this to anyone looking to implement a rewards system on their website. It's a must have.

arg...com

Aug 19, 2016  on Bigcommerce

Great idea, just wish it was more dynamic - I like this app but i wish the rewards button linked to an actual web page instead of just a pop-up. I'm not able to share a link with customers who are looking for information about the program.

cko...com

Aug 19, 2016  on Bigcommerce

Seems good so far - Installed with no issues, easy to set up and turn on. Only for a few days but everything appears to be working as expected. Now lets see if the concept encourages customers!

cus...com

Aug 19, 2016  on Bigcommerce

Great Product - Very easy to use and integrate into your e-commerce store. Easy, easy, easy, easy!!!!

cre...com

Aug 17, 2016  on Bigcommerce

Working Great - I've had this installed for about 2 months and it has been working wonderfully. My customers really like it and it is boosting sales. I highly recommend!

lar...com

Aug 11, 2016  on Bigcommerce

Great Rewards Program - Sweet Tooth is easy to install, easy for customers to get involved, and easy to maintain! They also have great customer service. Works like a charm with BigCommerce. We already have customers signing up! Looking forward to having better retention rates!

rpw...com

Aug 10, 2016  on Bigcommerce

Basic But Sufficient - This simple to use points rewards app is great for attracting repeat customers. Very easy to setup and maintain.

Pepper Tree Spice

Aug 10, 2016  on Bigcommerce

Great App! - Really excited to offer our clients this app. Wish it was a bit more customization and doesn't seem to pull in my customer purchase data. I can edit so ok for now but hoping for a quick fix.

Georges Botanique Aromatiques

Aug 08, 2016  on Bigcommerce

Great App - I'm new to the Sweet Tooth app so just getting my feet wet. I like the idea and hope that it will be an advantage for my customers in the future.

Jul 31, 2016  on Bigcommerce

Easy and simple - Very easy and simple to use however this also makes it very limited in design implementation

Haute Girl Beads

Jul 29, 2016  on Bigcommerce

Awesome Way to Keep Customers Coming Back - We love this app, it allows our customers to want to shop knowing that we provide a loyalty program. They are constantly letting us know just how close they are to each and every bonus, and look forward to using it. Thanks again!Haute Girl Beads The best place on earth for Gemstones, Beads & Findings!

chr....au

Jul 27, 2016  on Bigcommerce

Great App, needs better pricing structure - I installed this app a month ago. It was easy to get up and running and found it easy to customize. I particularly like the functionality in terms of tailoring points awarded for a broad range of activities. However I go agree with other reviews, while their trial period is very well structured I feel a starting price of $59 is steep for a loyalty program especially for new businesses. Hopefully something will be done about this as it will ensure I move onto a paid subscription in the future.Whilst none of my customers have yet to redeem points looking through Google Analytics it is having a positive impact on customers returning to my store after making a purchase to find out more about our loyalty program.So far, so good

adm...com

Jul 15, 2016  on Bigcommerce

If you dont get what your doing can be frustrating - If you dont get what your doing can be frustrating

jos...com

Jul 14, 2016  on Bigcommerce

Great Software - My company has been using this app since we started on ecommerce. It has been great and worked without a snag and very little setup.

gab...com

Jul 14, 2016  on Bigcommerce

Happy with it so far! - I love this app and so do my customers. I can see some things I wish to be different. But so far im happy!

dav...com

Jul 14, 2016  on Bigcommerce

Pretty sweet! - Love it so far.I would give this app a thumbs up! We have been able to engage both old and new customers in a very responsive way.

sha...com

Jul 14, 2016  on Bigcommerce

Excellent application for any business! - Really impressed with the easy install fast set up and excellent support!! Great service. Tried a few other loyalty programs, this app is far a more powerful tool for increasing customer conversions!

dom...com

Jul 14, 2016  on Bigcommerce

Wonderful App - I'v very pleased with it's performance so far and look forward to growing into the paid membership.

waz...com

Jul 13, 2016  on Bigcommerce

Nice App - I like this App, its simple and the trial period was very fair in terms of being active even we went over the 500 customer limit. I think the pricing though is a little expensive to go from $0 to $59 based on the usage of the points etc it seems like a price point of $29 is more palatable. Overall a good app and would recommend to anyone using Big Commerce, it installed very easily and was live with just a few clicks.

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