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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

adm...com

Jul 15, 2016  on Bigcommerce

If you dont get what your doing can be frustrating - If you dont get what your doing can be frustrating

jos...com

Jul 14, 2016  on Bigcommerce

Great Software - My company has been using this app since we started on ecommerce. It has been great and worked without a snag and very little setup.

gab...com

Jul 14, 2016  on Bigcommerce

Happy with it so far! - I love this app and so do my customers. I can see some things I wish to be different. But so far im happy!

dav...com

Jul 14, 2016  on Bigcommerce

Pretty sweet! - Love it so far.I would give this app a thumbs up! We have been able to engage both old and new customers in a very responsive way.

sha...com

Jul 14, 2016  on Bigcommerce

Excellent application for any business! - Really impressed with the easy install fast set up and excellent support!! Great service. Tried a few other loyalty programs, this app is far a more powerful tool for increasing customer conversions!

dom...com

Jul 14, 2016  on Bigcommerce

Wonderful App - I'v very pleased with it's performance so far and look forward to growing into the paid membership.

waz...com

Jul 13, 2016  on Bigcommerce

Nice App - I like this App, its simple and the trial period was very fair in terms of being active even we went over the 500 customer limit. I think the pricing though is a little expensive to go from $0 to $59 based on the usage of the points etc it seems like a price point of $29 is more palatable. Overall a good app and would recommend to anyone using Big Commerce, it installed very easily and was live with just a few clicks.

pai...com

Jul 11, 2016  on Bigcommerce

simple, easy, and my customers love it - Sweet Tooth was easy to setup on my website and my customers love being able to track and redeem their rewards! No extra work for me!

jas...com

Jun 23, 2016  on Bigcommerce

Great Product! - Customers have been asking for rewards for a while. Researched a few options and Sweet Tooth was the best by far. Excited to launch this week and so far the setup has been smooth!

and...com

Jun 15, 2016  on Bigcommerce

Awesome Concept! - Just getting started, and really like the idea of gathering loyalty from the get-go! We're selling rod components and will rely on return and referral customers. Manleyfishing.com could very well be successful because of this tool!

sna...com

Jun 11, 2016  on Bigcommerce

Awesome - Very easy ti install, when I have needed Sweet Tooth support it's always been quick & very helpful. Have found customers return to my store to redeem 'points' - Great App !

adm...com

Jun 07, 2016  on Bigcommerce

Newbie but good so far - I did some research against S Loyalty and I decided to go with Sweet Tooth. As a startup and small company I do have the funds to start off with a monthly package. This is a great way to see if the program works for me. I am very happy to hear of there features and support too. Let's see if they can live up to it.

aba...com

Jun 03, 2016  on Bigcommerce

Great, simply loyalty program - Very simple to use and set up, and very simple for our customers to use. Very happy with the app so far.

sup....uk

May 30, 2016  on Bigcommerce

Great App - Great app, easy to use. Free for the first 500 customers, gives small businesses the chance to get stuck in

chu...com

May 23, 2016  on Bigcommerce

So far so good! - Have only just installed the app but so far, so good. Very simple to set up following the instructions given.

My Vape Cave

May 18, 2016  on Bigcommerce

Great Features - Just installed the app and it has some awesome features ! I am sure this app will really help boost sales and return business for my site

sla...com

May 17, 2016  on Bigcommerce

Perfect - We had been looking at several loyalty programs and decided to go with this one. So happy that we did. Exceeding our expectations so far. We have been using this app for the past 2 months and its been great!

jim...com

May 11, 2016  on Bigcommerce

Awesome! Great Idea with the free trial! - I'm looking forward to this! I really like the incentive the program provides to reap its benefits immediately!

bet...com

May 07, 2016  on Bigcommerce

Great App - Sweet Tooth app was real simple to setup on my site and for my customers to use. I will follow up with the improvements.

sto...com

May 02, 2016  on Bigcommerce

Easy to configure - We just installed Sweet Tooth on our store and configured it. It was extremely easy to install and configure. We are looking forward to increasing our return customers!

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