Taranker.Com Logo
Smile.io Loyalty & Rewards logo

Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

edi...com

Apr 12, 2016  on Bigcommerce

Great Customer Service! -

Excellent customer serivce and support surrounding this application. The application is easy to use, and backed by Sweet Tooth team members who give great insight and support! 

Killer Skate Park & Shop LLC

Apr 09, 2016  on Bigcommerce

Good product -

Just installed Sweettooth on my big commerce store. Hoping that it will help with return customers. Can't wait to see the results. Very easy to install and learn to use! Recommended.

val...com

Apr 08, 2016  on Bigcommerce

Excellent App! Increase Sales! -

I love this App!! My customers love this App!! It has increased our sales significantly. And it makes our customers feel like they are valued. Which they are. It gives us an easy, hassle free way to show them that we appreciate them. And I like that even with the free version I can tailor it to reflect our branding. We've encountered VERY few issues but when we have, the instant chat customer support feature has been awesome. They have always been polite, knowledgeable and prompt with resolutions. Five stars hands down from me!!

Bradley Rosen

Apr 07, 2016  on Bigcommerce

So Simple! -

Could be the simplest integration ever!  Adds a ton of value to my e-commerce initatives!

Nicholas St. Peter

Apr 05, 2016  on Bigcommerce

Love Sweet Tooth -

I have used Sweet Tooth before in the past when experimenting with doing my store. I knew that once I was ready to fully launch this was going to be a must have for my store. It seems that the app has only gotten better since I used it last. Highly recommend for anyone looking to create a good loyalty program. 

cgipson

Apr 05, 2016  on Bigcommerce

Happy Happy Happy -

Installed app very easy to do. I was able to adjust existing customer points again easy to do.

inf...com

Apr 05, 2016  on Bigcommerce

It does the job! -

Love this app! Straightforward and easy to follow the videos that allow you to set the app. Highly recommended!  

not...com

Mar 31, 2016  on Bigcommerce

Love it so far! -

Easily installed. Great rewards program and so far no hiccups. Could not be happier.

lin...com

Mar 31, 2016  on Bigcommerce

Love the customer service! -

I've been nothing but impressed by the customer service as I've replaced an old reward system with this one. They've gone out of their way to help and provided even more free features than before in just the short amount of time we've been using it. Would love if it would eventually sync with Square for instore purchases!

pas...com

Mar 24, 2016  on Bigcommerce

So far, so good -

So far, I really like how this app works. It's accurate and easy to set up. I hope it brings in repeat business!

leo...com

Mar 19, 2016  on Bigcommerce

Happy! -

Everything thing looks good so far. I got my first new member and it was cool to see the auto-update on loyalty points. I am still having issues showing tab on the site, but it will come.

ste...com

Mar 15, 2016  on Bigcommerce

Based on install -

The walk-through for setting this app up is so easy! Looking forward to seeing how my customers respond over the next 30 days.  Would refer just based on how easy it is to integrate! 

cra...com

Mar 11, 2016  on Bigcommerce

Great App.. -

This is great app for the stores, to engage customers and because of the reward point system, it motivate the customers to bring more customers to the store.  Like the functionality.  Thanks a million to sweet tooth!

Stephanie Waters

Mar 06, 2016  on Bigcommerce

Helpful and easy to use app, great support -

I've been using the Sweet tooth app for nearly a year and I am very happy with how it helps me run a great rewards program. I find that the app has been affective, and the customer service is quick and helpful. They go that extra step to help you resolve the issue quickly. And the set up process is easy to follow through. I now pay a subscription because I've exceeded the customer limit for the free plan (which is a good thing because I know customers want to be part of a loyalty program!), but it is very much of value to my business so I'm happy to do so. Thanks for the helpful tool Mike and keep up the great work!

cor...com

Feb 24, 2016  on Bigcommerce

Fantastic -

This is a great app! The features are very robust on the free plan that will really help your business grow. Once you reach enough customers that are required for the paid plans, it is totally justified. Additionally, support is great and very responsive.

Stormy Oklesh

Jan 05, 2016  on Bigcommerce

Liking the app so far -

It was easy to set up and incorporate into my store and my customers love the rewards they earn when making purchases.

the...com

Dec 17, 2015  on Bigcommerce

Sweet Tooth is Awesome -

Sweet Tooth is the best loyalty program out there! We have had no problems with the app and everything works so perfectly! Thank you Sweet Tooth for such an awesome program!

adm...com

Dec 15, 2015  on Bigcommerce

Easy to Use -

Easy install process took just a few minutes to set up.  Once the program was up and running we had our first few customers sign up.  The incentives have definitely brought them back shopping again much more quickly then we normally se.  The program is clean and simple and very easy to use.  Thanks Sweet Tooth!

ale....ca

Dec 13, 2015  on Bigcommerce

So far so good -

So far this app is working great. The install and setup was easy and it allows simple but affective adjustments that make all the difference. Thanks!

jas....us

Dec 10, 2015  on Bigcommerce

All wine not whine.... -

We've tried several different reward programs. Spent the most time with Sweet Tooth. Looking to integrate with our POS next. No complaints or issues after a week's use.

Scroll to Top