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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (561)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

Pepper Tree Spice

Aug 10, 2016  on Bigcommerce

Great App! - Really excited to offer our clients this app. Wish it was a bit more customization and doesn't seem to pull in my customer purchase data. I can edit so ok for now but hoping for a quick fix.

Georges Botanique Aromatiques

Aug 08, 2016  on Bigcommerce

Great App - I'm new to the Sweet Tooth app so just getting my feet wet. I like the idea and hope that it will be an advantage for my customers in the future.

Jul 31, 2016  on Bigcommerce

Easy and simple - Very easy and simple to use however this also makes it very limited in design implementation

Haute Girl Beads

Jul 29, 2016  on Bigcommerce

Awesome Way to Keep Customers Coming Back - We love this app, it allows our customers to want to shop knowing that we provide a loyalty program. They are constantly letting us know just how close they are to each and every bonus, and look forward to using it. Thanks again! Haute Girl Beads The best place on earth for Gemstones, Beads & Findings!

Haute Girl Beads

Jul 29, 2016  on Bigcommerce

Awesome Way to Keep Customers Coming Back - We love this app, it allows our customers to want to shop knowing that we provide a loyalty program. They are constantly letting us know just how close they are to each and every bonus, and look forward to using it. Thanks again!Haute Girl Beads The best place on earth for Gemstones, Beads & Findings!

chr....au

Jul 27, 2016  on Bigcommerce

Great App, needs better pricing structure - I installed this app a month ago. It was easy to get up and running and found it easy to customize. I particularly like the functionality in terms of tailoring points awarded for a broad range of activities. However I go agree with other reviews, while their trial period is very well structured I feel a starting price of $59 is steep for a loyalty program especially for new businesses. Hopefully something will be done about this as it will ensure I move onto a paid subscription in the future. Whilst none of my customers have yet to redeem points looking through Google Analytics it is having a positive impact on customers returning to my store after making a purchase to find out more about our loyalty program. So far, so good

chr....au

Jul 27, 2016  on Bigcommerce

Great App, needs better pricing structure - I installed this app a month ago. It was easy to get up and running and found it easy to customize. I particularly like the functionality in terms of tailoring points awarded for a broad range of activities. However I go agree with other reviews, while their trial period is very well structured I feel a starting price of $59 is steep for a loyalty program especially for new businesses. Hopefully something will be done about this as it will ensure I move onto a paid subscription in the future.Whilst none of my customers have yet to redeem points looking through Google Analytics it is having a positive impact on customers returning to my store after making a purchase to find out more about our loyalty program.So far, so good

adm...com

Jul 15, 2016  on Bigcommerce

If you dont get what your doing can be frustrating - If you dont get what your doing can be frustrating

jos...com

Jul 14, 2016  on Bigcommerce

Great Software - My company has been using this app since we started on ecommerce. It has been great and worked without a snag and very little setup.

gab...com

Jul 14, 2016  on Bigcommerce

Happy with it so far! - I love this app and so do my customers. I can see some things I wish to be different. But so far im happy!

dav...com

Jul 14, 2016  on Bigcommerce

Pretty sweet! - Love it so far.I would give this app a thumbs up! We have been able to engage both old and new customers in a very responsive way.

sha...com

Jul 14, 2016  on Bigcommerce

Excellent application for any business! - Really impressed with the easy install fast set up and excellent support!! Great service. Tried a few other loyalty programs, this app is far a more powerful tool for increasing customer conversions!

dom...com

Jul 14, 2016  on Bigcommerce

Wonderful App - I'v very pleased with it's performance so far and look forward to growing into the paid membership.

waz...com

Jul 13, 2016  on Bigcommerce

Nice App - I like this App, its simple and the trial period was very fair in terms of being active even we went over the 500 customer limit. I think the pricing though is a little expensive to go from $0 to $59 based on the usage of the points etc it seems like a price point of $29 is more palatable. Overall a good app and would recommend to anyone using Big Commerce, it installed very easily and was live with just a few clicks.

pai...com

Jul 11, 2016  on Bigcommerce

simple, easy, and my customers love it - Sweet Tooth was easy to setup on my website and my customers love being able to track and redeem their rewards! No extra work for me!

jas...com

Jun 23, 2016  on Bigcommerce

Great Product! - Customers have been asking for rewards for a while. Researched a few options and Sweet Tooth was the best by far. Excited to launch this week and so far the setup has been smooth!

and...com

Jun 15, 2016  on Bigcommerce

Awesome Concept! - Just getting started, and really like the idea of gathering loyalty from the get-go! We're selling rod components and will rely on return and referral customers. Manleyfishing.com could very well be successful because of this tool!

sna...com

Jun 11, 2016  on Bigcommerce

Awesome - Very easy ti install, when I have needed Sweet Tooth support it's always been quick & very helpful. Have found customers return to my store to redeem 'points' - Great App !

adm...com

Jun 07, 2016  on Bigcommerce

Newbie but good so far - I did some research against S Loyalty and I decided to go with Sweet Tooth. As a startup and small company I do have the funds to start off with a monthly package. This is a great way to see if the program works for me. I am very happy to hear of there features and support too. Let's see if they can live up to it.

aba...com

Jun 03, 2016  on Bigcommerce

Great, simply loyalty program - Very simple to use and set up, and very simple for our customers to use. Very happy with the app so far.

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