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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

soi...com

May 01, 2016  on Bigcommerce

LOVE REWARDING MY CUSTOMERS & THEY LOVE BEING REWARDED - I have been searching high and low for a quality rewards program that would link right up with my shop and then I found Sweet Tooth! I'm so excited to finally have found what I was looking for. No more having to manually try to keep up with who shops often and who refers and shares the experience with me. I LOVE having the feature built right in so I don't miss an opportunity to reward those who choose to shop with me! Thanks Sweet Tooth (Smile.io) for helping me keep happy customers who KNOW just how much they mean to me! As was just said to me by one customer- "loyalty pays" :)

cus....us

Apr 30, 2016  on Bigcommerce

Easy to use and it works! - Sweet Tooth is a great app for online store owners. It's easy to use and it works. I'm sold!

tye...com

Apr 30, 2016  on Bigcommerce

Excited - I installed sweet tooth for my children clothing store. I'm excited to see how it will boost my sales and help me retain my customers. As a shopper I love rewards that turn into store credit. I'm hoping my customers feel the same way! Thank you!

North 49 E-Cigs Administrator

Apr 20, 2016  on Bigcommerce

So far it's been fantastic -

We've been looking of r a rewards program for awhile now and found this one in our own backyard. 

arc...com

Apr 17, 2016  on Bigcommerce

Great So Far -

Haven't been using this app for long, but I love the concept & I love the fact you get to try it free before upgrading to get it's extra features.

BodyFetchBoutique

Apr 13, 2016  on Bigcommerce

WE LOOOOVE THIS APP -

I love this app and so do my customers... Must have. Love the custom features available and it really does attract customers

les...com

Apr 12, 2016  on Bigcommerce

Great!!!! -

I just tried this app and so far so good!!!! Im hoping this will increase my business and get my customers more active. The idea is great and its so easy to use & manage.

edi...com

Apr 12, 2016  on Bigcommerce

Great Customer Service! -

Excellent customer serivce and support surrounding this application. The application is easy to use, and backed by Sweet Tooth team members who give great insight and support! 

Killer Skate Park & Shop LLC

Apr 09, 2016  on Bigcommerce

Good product -

Just installed Sweettooth on my big commerce store. Hoping that it will help with return customers. Can't wait to see the results. Very easy to install and learn to use! Recommended.

val...com

Apr 08, 2016  on Bigcommerce

Excellent App! Increase Sales! -

I love this App!! My customers love this App!! It has increased our sales significantly. And it makes our customers feel like they are valued. Which they are. It gives us an easy, hassle free way to show them that we appreciate them. And I like that even with the free version I can tailor it to reflect our branding. We've encountered VERY few issues but when we have, the instant chat customer support feature has been awesome. They have always been polite, knowledgeable and prompt with resolutions. Five stars hands down from me!!

Bradley Rosen

Apr 07, 2016  on Bigcommerce

So Simple! -

Could be the simplest integration ever!  Adds a ton of value to my e-commerce initatives!

Nicholas St. Peter

Apr 05, 2016  on Bigcommerce

Love Sweet Tooth -

I have used Sweet Tooth before in the past when experimenting with doing my store. I knew that once I was ready to fully launch this was going to be a must have for my store. It seems that the app has only gotten better since I used it last. Highly recommend for anyone looking to create a good loyalty program. 

cgipson

Apr 05, 2016  on Bigcommerce

Happy Happy Happy -

Installed app very easy to do. I was able to adjust existing customer points again easy to do.

inf...com

Apr 05, 2016  on Bigcommerce

It does the job! -

Love this app! Straightforward and easy to follow the videos that allow you to set the app. Highly recommended!  

not...com

Mar 31, 2016  on Bigcommerce

Love it so far! -

Easily installed. Great rewards program and so far no hiccups. Could not be happier.

lin...com

Mar 31, 2016  on Bigcommerce

Love the customer service! -

I've been nothing but impressed by the customer service as I've replaced an old reward system with this one. They've gone out of their way to help and provided even more free features than before in just the short amount of time we've been using it. Would love if it would eventually sync with Square for instore purchases!

pas...com

Mar 24, 2016  on Bigcommerce

So far, so good -

So far, I really like how this app works. It's accurate and easy to set up. I hope it brings in repeat business!

leo...com

Mar 19, 2016  on Bigcommerce

Happy! -

Everything thing looks good so far. I got my first new member and it was cool to see the auto-update on loyalty points. I am still having issues showing tab on the site, but it will come.

ste...com

Mar 15, 2016  on Bigcommerce

Based on install -

The walk-through for setting this app up is so easy! Looking forward to seeing how my customers respond over the next 30 days.  Would refer just based on how easy it is to integrate! 

cra...com

Mar 11, 2016  on Bigcommerce

Great App.. -

This is great app for the stores, to engage customers and because of the reward point system, it motivate the customers to bring more customers to the store.  Like the functionality.  Thanks a million to sweet tooth!

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