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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

bro...com

May 09, 2017  on Bigcommerce

Great Appwww.brosciencevapes.com - Great app, easy to use, setup and customers love those rewards. Definitely helping the business!

jen...com

May 08, 2017  on Bigcommerce

looking forward to a successful partnership - We are looking forward to growing our customer base and increasing engagement with this app.

dam...com

May 08, 2017  on Bigcommerce

Pretty Cool App - I like this app, it does exactly what I need. A rewards program is a must if you want to make loyal customers

kel...com

May 06, 2017  on Bigcommerce

Easy to set up but you have to pay to get the features - the program is pretty straight forward and easy to set up. IM using the free version for now. I want to be able to do some customization so Ill have to see what can be changed in the paid versions. I also was hoping I could do three tiers but i really dont know that $399.00 a month is really worth that. I may look into s loyalty to see how they differ.

blu...com

May 05, 2017  on Bigcommerce

Set Up is a Snap! - I really wanted to add a loyalty program to my site, but I was worried about how difficult it might be to setup and manage. Sweet Tooth made the process painless, and I absolutely love the results!

tro...com

May 04, 2017  on Bigcommerce

working exactly as described - we have not had the app long but it has been working great to this point. easy to install and really user friendly

sal....au

May 02, 2017  on Bigcommerce

sweet tooth AUSTRALIA - This i ssimple effective and free guys seriously this is a good app and simple to install..good job sweet tooth

lub...com

May 02, 2017  on Bigcommerce

Great Rewards Program - Easy to use for customers. Tracks their spending efficiently. Customer service is prompt, friendly and always helpful.

Cristen Breuer

May 01, 2017  on Bigcommerce

Awesome - Setting up this app was super easy! Works like a charm and we already have people sharing our page to social media to grab points. Four paws up!

hcl....au

Apr 30, 2017  on Bigcommerce

Exactly what we needed - While customizing BC we came across this App. Exactly what we needed! Great system

chr...com

Apr 30, 2017  on Bigcommerce

Easy Process - I was surprised at how easy this app was to install. No problems at all and it took less than a minute. Customization was also easy.

adm...com

Apr 26, 2017  on Bigcommerce

Awesome & easy!! - Took less than 60 seconds to set up and I have a fully functioning reward system! Highly recommend!

ash...biz

Apr 25, 2017  on Bigcommerce

Easiest App - This was the easiest app to set up and immediately started working perfectly. No issues. My customers are loving it! I highly recommend.

pam....au

Apr 21, 2017  on Bigcommerce

Organic Babe & Kids Wear - Am looking forward to implementing this app which I have just done a moment ago and work out how to make it our own

ann...com

Apr 20, 2017  on Bigcommerce

Great but missing rewards for newsletter sign-up - This app seems really easy to set up so far, but we were disappointed that we couldn't directly reward people for signing up to our newsletter. Otherwise seems to be a great idea and rewarding for social media engagement is a great idea

roy...com

Apr 19, 2017  on Bigcommerce

Great rewards program - Easy format to follow and our customers love the rewards! Thanks Sweet Tooth!

spo...com

Apr 17, 2017  on Bigcommerce

Awesome Support Staff! - This is an awesome plugin, that has some of the most supportive and fastest staff!

lis....ca

Apr 15, 2017  on Bigcommerce

Too pricey - It's straightforward enough, but once we hit 500 people who signed up, we were surprised by the high price ($50 USD per month) to continue the program.

inf...com

Apr 14, 2017  on Bigcommerce

Does not integrate with BigCommerce. HORRIBLE support - This App does not Integrate with BigCommerce. Not sure how it was approved at by BC. If there was a zero I would give it for support. They do not have ANYONE available to talk to. And, we have gone back and forth with them for two days trying to resolve a simple issue that their support team does not understand. This is probably a one person operation outsourcing all of their support. So, if you only need the basics it works good (use points for coupons codes is the only thing that really works). But stay away from any of the options that require paid plans as you will get they don't work with big commerce and you will get ZERO help.

VistaVapors Support

Apr 13, 2017  on Bigcommerce

Vape Juice and E-Juice just got better - Being a leader in the e-liquid industry we strive to meet the needs of our very loyal customer base. Thank you for delivering a great product for all us e-juice lovers.

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