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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

mic...com

Aug 09, 2021  on Bigcommerce

Great Product & Support - We've been using it for years with pretty much zero issues. It's attractive and intuitive. Great team supporting it as well.

inf...com

Jul 30, 2021  on Bigcommerce

It's been a valuable asset! - We would highly recommend the app. I just had a question and reached out to support. Jade was especially helpful in answering all my questions!

inf...com

Jun 25, 2021  on Bigcommerce

A Must Have - This product is very good if you would like to help your customers save money with their loyalty. The customer service is also amazing as well and very accommodating.

sup...com

Jun 08, 2021  on Bigcommerce

Awesome - Love This App & Customer Service! - Jade provided amazing customer support! Such a great app combined with super responsive customer service makes Smile.io number 1 for our business needs! Thank you for being awesome!!

bri...org

Feb 26, 2021  on Bigcommerce

Great product - Wonderful support we are launching soon and they have been very helpful in getting us lined up and ready for success. The customer service is great.

lak...com

Nov 30, 2020  on Bigcommerce

Enjoying the program - Thanks for making this great program available for small businesses. Especially, during such uncertain times it's hard to invest large sums of money. Thanks again!

mar...com

Nov 24, 2020  on Bigcommerce

Good stuff, free plan is good enough for me. - Like what this offers. If you don't need it to be super-involved, the free plan is functional.

jak...com

Oct 21, 2020  on Bigcommerce

Flat Rate Price - Epic Service - Gives you the ability to set up and grow . - Hi All - We are very happy with smile.io -the flat rate price gives us the room to continue to grow without worrying that everyone is taking a piece of the pie. The epic service is here to help and are a real pleasure to work with. Having the ability to setup somethings on our end is very nice to keep the feel we want - the integration with the email providers are great as well. Over and out Woodpeckers

jak...com

Oct 21, 2020  on Bigcommerce

Flat Rate Price - Epic Service - Gives you the ability to set up and grow . - Hi All - We are very happy with smile.io -the flat rate price gives us the room to continue to grow without worrying that everyone is taking a piece of the pie. The epic service is here to help and are a real pleasure to work with. Having the ability to setup somethings on our end is very nice to keep the feel we want - the integration with the email providers are great as well. Over and out Woodpeckers

dre...com

Sep 22, 2020  on Bigcommerce

Stellar Rewards Integration - We were looking for a way to reward clients and get new customers, and smile.io is just that. Stellar integration, easy set up and automatically carries over existing clients. Also, Andrea did an amazing job at walking me through the platform and what tools are in the kit. 5/5 10/10 absolutely would recommend.

ash...ses

Sep 16, 2020  on Bigcommerce

New Customer, Great Help! - We're excited to be using smile.io! The options to streamline the rewards program is much more user friendly on the front end as well as setting up in the back end! Love the reward option of being able to give away a free product in lieu of rewards points!

ski...com

Dec 24, 2019  on Bigcommerce

Great App For Loyalty - I love this app. I am using it for the reward points and my customers love it. It's not expensive for what you get, and the support is awesome.

jon...com

Aug 09, 2019  on Bigcommerce

Best rewards app for Bigcommerce - Smile allows you to add a slick rewards and referral program to your e-commerce store that will surely make you stand out from your competitors. Not only is the setup quick and easy, their support staff are always standing by via live chat or email. Best of all, we are now able to reward our clients for spending money with us, a long-time goal of ours, at a price that is reasonable. Smile is a company that interested in growth and helping you grow. We are constantly finding new ways to leverage this new-found source of value.

pho...com

May 05, 2019  on Bigcommerce

Not really free, they only allow 10 rewards on the free version. - Just wasted 2 plus hours setting all this up. I had 3-5 customers sign up and im already needing to pay $50 / month . Like what!!! not worth it.

chr...com

Apr 06, 2019  on Bigcommerce

easy to use - So far, very easy to use. Need to verify it is a good customer experience still. But from my initial testing, it seems on point.

bat...com

Mar 01, 2019  on Bigcommerce

An easy twist to get 10 stars - If there is an option to reward the advocates with cash, I'll give this App 10 stars. I sell cooling vests to the Sports Plane Pilots, Racing Car Drivers and Motorcyclists/Motorcops on BatteryHeatedClothing.com. They do not need another vest at discount. They want cash when they share the unique link and their friends buy. I think it's very easy for Smile.io to implement it.

mol...com

Oct 24, 2018  on Bigcommerce

Excellent App! - I really love this App but this app can't edit the content. Sometime I need to edit context because I need to translate to my language.

mol...com

Oct 24, 2018  on Bigcommerce

Excellent App! - I really love this App but this app can't edit the content.Sometime I need to edit context because I need to translate to my language.

dou...com

Jun 01, 2018  on Bigcommerce

Free?! Real Customer Service?! Small business owners finally something that helps! COSTFREE - I had a lot of trouble on the Bigcommerce end of things getting this program set up in my shop. I was going to trash it all cause I figured they wouldn't have helpful guidance being a free service. Boy was I wrong, when I told Maggie what was wrong we were both scratching our heads. Two days, 4 update emails later, problem solved. I didn't lift a finger, Maggie got in touch with Bigcommerce worked everything out for me. I'm still shocked quite frankly. This company has their ducks in a row. Looking forward to seeing what this program can do for my sales :D

dou...com

Jun 01, 2018  on Bigcommerce

Free?! Real Customer Service?! Small business owners finally something that helps! COSTFREE - I had a lot of trouble on the Bigcommerce end of things getting this program set up in my shop. I was going to trash it all cause I figured they wouldn't have helpful guidance being a free service. Boy was I wrong, when I told Maggie what was wrong we were both scratching our heads. Two days, 4 update emails later, problem solved. I didn't lift a finger, Maggie got in touch with Bigcommerce worked everything out for me. I'm still shocked quite frankly. This company has their ducks in a row. Looking forward to seeing what this program can do for my sales :D

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