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Customer reviews: S Loyalty

Develop by sloyalty.com

Reviews (249)

Overall rating
4.5

What Merchants Think

Merchants generally express a positive opinion about "S Loyalty," appreciating its ease of use, effectiveness in driving customer engagement, and flexibility in awarding points and rewards. Many have experienced noticeable improvements in customer retention and engagement. However, there are some concerns regarding certain functionalities and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Effective at increasing customer engagement and retention
  • Highly customizable loyalty and rewards options
  • Integration with BigCommerce is smooth and efficient
  • Responsive and helpful customer service

Common Concerns

  • Price can be high, especially for small businesses
  • Lack of mobile device support affecting user accessibility
  • Some issues with customer service responsiveness
  • Limited customization options for lower-tier plans
  • Absence of integrated phone support for customer service

Final Thoughts

"S Loyalty" is a well-regarded application that provides significant value through its features and ease of use, helping businesses to effectively manage customer loyalty programs. While there are a few notable concerns related to pricing and customer service, the app is generally considered a strong option for businesses seeking to enhance customer engagement and loyalty.

inf....uk

Jul 31, 2014  on Bigcommerce

Good Enough for Small to Medium Site -

As a small site, all you need is to save cost, we don't have time to develop our own loyalty program. We tried this program from basic fan builder, it give us an idea how it works, then we started using the loyalty points. Our customer can't leave without it now, it works perfect for small site without big IT department. Pay only 19 USD to have the loyalty program is much better than pay an IT for 2000 USD to develope your own loyalty program 

Jul 30, 2014  on Bigcommerce

Loyalty Points -

This is a great way to provide incentive for customers to return to your site and avoid competition.

We are still in the early stages of using it but can see an increase in account sign ups wchih also result in more registered users for mailshots and all other sorts of perks.

edw...com

Jul 25, 2014  on Bigcommerce

great app -

Great customer service, helped me with a few problems. I have already gotten 15 email sign-ups and have not finished loading my customers info into the system.

Edward

inf...com

Jul 23, 2014  on Bigcommerce

Pleased with the app -

We are very pleased with S Loyalty programs, works great with bigcommerce platform. It seamlessly integrates with the website and easy to setup. We will recommend it to any business.

fra...com

Jul 22, 2014  on Bigcommerce

The Good & The Bad, You Decide -

Goods:

1-Easy & simple to install and operate

Bad:

1-No phone customer service.  A business needs assistance to get his/her business going yesterday, not to wait 24 hours to get a brief email, which at times doesn't solve your problem 100%.

2-No credit card?!  Only paypal!

3-Their company advertisement all over the place, unless you pay more!

Never the less, we gave the free trial a run and saw some actions.  We decided to go for the basic plan for a 6 months trial.  Then we'll see.

rom...com

Jul 18, 2014  on Bigcommerce

GREAT APP! -

The trail went great! We signed up for the paid version RIGHT after! Great Service! We have it on ALL our BigCommerce stores!

cus...com

Jul 17, 2014  on Bigcommerce

I'm in love! -

The app rocks! Its easy to use and set-up and also easy to plug into your site with very professional looking results for your customers. This app makes business so much easier because we now have a top notch loyalty program instead of a "word-of-mouth" or "manual" system. Saves lots of time and drives more business, worth the money!

Jake Jacobson

Jul 10, 2014  on Bigcommerce

Finally, an easy to use and set up Loyalty program! -

Very easy to set up with step by step instructions and illustrations. Customers love that they are able to gain points and use them to recieve discounts! If my customers are happy, i'm happy!

sup...com

Jun 28, 2014  on Bigcommerce

Sloyalty...resubscribing -

Well I have tried the competition and here I am resubscribing, thru a lack of communication on both parts I am here again because their product is good, could be better like the option to CSS the pop up so its not out of color with the rest of your website, its good nonetheless.  I am here to tell you THAT NO OTHER options for quick install can give you what they can here at SLOYALTY.

Marian Rockwood

Jun 27, 2014  on Bigcommerce

Ease and customer service -

Have not utilized a loyalty program before. S Loyalty was easy to implement and customer service readily helped us get everything into place. We are very pleased with how the app functions and it is giving us positive results.

arr...com

Jun 23, 2014  on Bigcommerce

Smooth configuration and flexible options -

S Loyalty was very simple to set-up and configure. Love the refer-a-friend social sharing option. Early testing looks good.

sal...com

Jun 22, 2014  on Bigcommerce

Great app.. but a bit expensive -

Great app overall, though a bit on the pricey side especially if you have a lot of customers. Would be better if they had mailchimp or other email marketing integration

ern...com

Jun 19, 2014  on Bigcommerce

Great App -

This app is easy to use. We did the free trial and had great feedback and engagement from our customers. Definitely recommend it to give your customers the rewards they deserve and look for. We just signed on for a monthly plan.

Mac...com

Jun 11, 2014  on Bigcommerce

Easy to Use - Customers Love It -

This was easy to set up - and I have no code/design skills

So far the customers have loved it.

Makes it very easy to track customers and loved that I could pay with PayPal.

amy...com

Jun 11, 2014  on Bigcommerce

Easy to use, customers love it! -

My customers are loving this! Works well and it gives my customers incentive to shop here instead of on my etsy shop where I have to pay fees

dan...com

Jun 10, 2014  on Bigcommerce

Makes admin of a rewards program simple. -

This app is very easy to use and has some nice features. It would be great if some of the lower tiered services didn't have the sLoyalty branding, but other than that I am happy with the app.

Suhaila Aboulhosn

Jun 09, 2014  on Bigcommerce

Too soon to tell but seems pretty awesome! -

I've just finished my trial period and signed up for the 2nd level program. So far I love this app and am very optimistic about it. My customers are already totally loving it!!! Thank you!!

sal....sg

Jun 07, 2014  on Bigcommerce

Proven way to get loyal customers and FB likes!! -

Great app if you are looking to get loyal customers, FB likes and twitter followers. Do give it a try and you'll see whether this is for you. Would be 5 stars if it had mailchimp integration from fan builder, option to remove sloyalty branding, and if pricing was more attractive as your store grows!!

tam...com

Jun 02, 2014  on Bigcommerce

Fabulous! -

In one week of using the program, I've had nearly 100 people sign up for my email list, numerous shares on Facebook, and dozens of new fans, referrals, and more. Prior to this, I had been tracking referrals by hand, which was WAY too much work. It is definitely worth the minimal monthly charge - a single completed referral would pay for it, plus save me the hours of doing it all by hand (and my time is definitely worth more than the monthly charge).

ste...com

May 30, 2014  on Bigcommerce

Great Results during trail period! -

We have tried about every kind of promotion gimick there is to get customers to return and buy.  Immediately the next day after turning on S Loyalty we received a huge order!  The trick was giving existing clients Loyalty points for previous purchases.  Now it is easy to suggest people order just to get coupons!  We love it and look forward to many more sales!

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