Easy to use but won't allow product exclusion - I like this program, and it's easy for our customers to use. It's easy to program, change, and look up our customer's rewards. I wish it had the ability for us to exclude certain products from earning rewards. When we offer special pricing for a promotion, we don't want the item to be eligible for reward point accrual. I also wish they had customer service support via phone. Sometimes it's just easier to talk to someone rather than emailing back and forth.

Fast support when you need it - have asked for support several times thru email and always get what I needed with speed. Great job Sloyalty team!The app also helped me retain my customers.I just hope they can lower the monthly cost.

Ok - They work with you but at the end of the day it's just about the money. Customer Service is there way or no way.

Good App and great customer service service. -

Good app, easy to instal and set up. Excellent support. The reason for 4 stars is app limitations on mobile devices. 

Nice app, easy to install -

Although I'd like to see a feature where I can apply double or triple points to select items, the app is good overall and a good way to get customers motivated.  I have had some customers get confused over how to redeem the points.  I'd like to see the login integrated more so they don't have to go to a separate screen or click another link to use their points.  It would be nicer to have it integrated into the checkout page when they redeem their points.  With a few tweaks, I'd be able to give it 5 stars.

Loyalty app -

This is a really nice app. It integrates smooth with our website and our customers love it. Woudl give it a 5 star if the embeded widget woudl come with the $19 version. You have to pay $39 a month to get it and the program seems useless without using it. Otherwise we like everythign else about the app. Godd job!

Not bad at all -

A good app to manage loyalty. I liked the integration. However, i am not sure if I am going to subscribe. A free trial of 14 days was not enough to make a decision. It's not cheap. I think 1 month of free trial would be better. 

Great add -

Installation was flawless and easy to migrate on our website.

Would like to see a little more options for customizations, but overall great app.

Alright -

So far so good. Thanks for a nice integration! Would like to see a free trial for a month though. 

Pretty Good! -

Had it for a week and already had tons of email sign-ups! Easy to use and great for building client list.

Great app -

Easy to set up. Just what we needed

Neat App -

Just loaded the app on our new store and it seem really cool so far. Very easy to set up and integrate in to our store. I would like to see the $39.95 silver package without the S loyalty branding, this hurts the overall professionalism of my site which is the only reason I switched to a Big Commerce store, but I don't have the web traffic to support paying for the Gold Package. Overall happy so far.

Integrate well with BigCommerce -

This App integrate very well with BigCommerce. It does everything automatically in BigCommerce, including the generating the COUPON Codes and sending the reminder emails to the customers. We look forward to great results.

On the other hand, 14-day trial is a bid less, one would not be able to tell the actual effect within 14 days. 

A great service for my customers -

This is a great service for my customers! As a small business competing in a discount heavy market, having a Rewards program puts another another feather in our cap that helps us better serve our loyal customers. As a service, I found the installation and set-up to be very easy. I'm very excited for the possibilities that this service would bring me.

The only downside is I wish the extra load on the website was a bit smaller.

However, I'm still looking forward to the future with S Loyalty as key component of our growth.

Well worth the money -

Installing this app was easy enough.  I did have to contact support about a query I had, and they were back to me within an hour!  Great service thanks.  I can see that the program will definitely encourage my customers to keep coming back.  And hopefully it will entice them to share with their friends (that hasn't happened very much yet, but I've got my fingers crossed).  I had to discontinue use of the Fan Builder part of the suite, as it didn't allow me to specify a particular product or category to use as a  reward, and some of our products have way too small a margin to allow freebies.  I'd reinstall it if there was more flexibility with rewards.  That's my only gripe.  Otherwise, thanks for a great little app.

Easy to use and install app -

Just installed the app and already upgraded to the silver plan for more functions.Easy to install and great back up so far.

So far so good -

Did trial and now upgraded to their basic plan. My store is still quite small but this plan should be adequate for me. I just wish the design could have more options for the basic plan users and the pricing could be cheaper. Will report more in future about the experience.

Good Enough for Small to Medium Site -

As a small site, all you need is to save cost, we don't have time to develop our own loyalty program. We tried this program from basic fan builder, it give us an idea how it works, then we started using the loyalty points. Our customer can't leave without it now, it works perfect for small site without big IT department. Pay only 19 USD to have the loyalty program is much better than pay an IT for 2000 USD to develope your own loyalty program 

Pleased with the app -

We are very pleased with S Loyalty programs, works great with bigcommerce platform. It seamlessly integrates with the website and easy to setup. We will recommend it to any business.

Great app.. but a bit expensive -

Great app overall, though a bit on the pricey side especially if you have a lot of customers. Would be better if they had mailchimp or other email marketing integration