Does not provide email notification - One big drawback of this program is that is does not provide email notification to customers regarding their reward points. Without this feature, you are not getting the full benefits of a loyalty program, as customers are left in the dark after signing up and customer engagement is low.

Difficult for Customers to Access and Expensive - Functions and integrates well, but unfortunately, it is not terribly user friendly due to the fact that it is not available on mobile devices. Most of our customers access our website and place orders on mobile devices, rather than actual computers, so they are unable to access their rewards unless they switch to standard view. This leads to us having to provide much more support via phone and email, where we have to go in and redeem their rewards for them and provide their coupon code to use. This would work much better if there was a way to integrate it into checkout. The app is also very expensive, being based on the number of orders we receive on average each month, rather than the number of customers actually using the rewards, which is only about 5% of our customers since they do not see the rewards most of the time. We spend as much on this app at a monthly rate as we pay for the entire website through BigCommerce. Wish there were other options.

Good Solid App -

The set-up of the app was very easy.   I wish there were a few more options .. this is a simplistic approach to loyalty points.  I want more flexibility to offer rewards the way I want.  For instance I would rather not offer a discount coupon for social media, but rather points.  

Easy to use, but expensive -

This app is very easy to setup and use, but it is very expensive.  Your monthly charge is based on the number of  customers you have not on the number of customers actively using the loyalty program.  So, if you have 2,000 customers and only 3 have participated in or even care about your loyalty program you are going to pay $40 a month for those 3 customers.  As a small company this prevents this app from being cost effective.  If you're a large company with hundreds of repeat customers you'll have no problems with this app.

Enjoyed it but expensive -

I enjoyed this app and wanted to keep using it but $115 a month seems expensive to me with it's limited functionality and reward offers. 

The Good & The Bad, You Decide -

Goods:

1-Easy & simple to install and operate

Bad:

1-No phone customer service.  A business needs assistance to get his/her business going yesterday, not to wait 24 hours to get a brief email, which at times doesn't solve your problem 100%.

2-No credit card?!  Only paypal!

3-Their company advertisement all over the place, unless you pay more!

Never the less, we gave the free trial a run and saw some actions.  We decided to go for the basic plan for a 6 months trial.  Then we'll see.

Install issue resolved working thru temp solution -

Update: We finally got the app installed thru a manual process and not the 1 click install thru BC App Store. Guess there was an issue with the API and the need for an intermediate SSL certificate. We're in the midst of trying now. Initial reaction: promising.

We've been trying for the last 2 weeks to install thru the BC Apps Store. We keep getting the API error. Support is ONLY thru email. There's neither a support # nor any form of a chat session. We were very excited to get working on the app after all the positive 5 star reviews. Wondering if those reviews are shill and fake. Love to see the websites of the glowing reviews.