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Customer reviews: S Loyalty

Develop by sloyalty.com

Reviews (249)

Overall rating
4.5

What Merchants Think

Merchants generally express a positive opinion about "S Loyalty," appreciating its ease of use, effectiveness in driving customer engagement, and flexibility in awarding points and rewards. Many have experienced noticeable improvements in customer retention and engagement. However, there are some concerns regarding certain functionalities and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Effective at increasing customer engagement and retention
  • Highly customizable loyalty and rewards options
  • Integration with BigCommerce is smooth and efficient
  • Responsive and helpful customer service

Common Concerns

  • Price can be high, especially for small businesses
  • Lack of mobile device support affecting user accessibility
  • Some issues with customer service responsiveness
  • Limited customization options for lower-tier plans
  • Absence of integrated phone support for customer service

Final Thoughts

"S Loyalty" is a well-regarded application that provides significant value through its features and ease of use, helping businesses to effectively manage customer loyalty programs. While there are a few notable concerns related to pricing and customer service, the app is generally considered a strong option for businesses seeking to enhance customer engagement and loyalty.

ski...com

Jun 20, 2020  on Bigcommerce

Does not provide email notification - One big drawback of this program is that is does not provide email notification to customers regarding their reward points. Without this feature, you are not getting the full benefits of a loyalty program, as customers are left in the dark after signing up and customer engagement is low.

cre...com

Aug 02, 2017  on Bigcommerce

Difficult for Customers to Access and Expensive - Functions and integrates well, but unfortunately, it is not terribly user friendly due to the fact that it is not available on mobile devices. Most of our customers access our website and place orders on mobile devices, rather than actual computers, so they are unable to access their rewards unless they switch to standard view. This leads to us having to provide much more support via phone and email, where we have to go in and redeem their rewards for them and provide their coupon code to use. This would work much better if there was a way to integrate it into checkout. The app is also very expensive, being based on the number of orders we receive on average each month, rather than the number of customers actually using the rewards, which is only about 5% of our customers since they do not see the rewards most of the time. We spend as much on this app at a monthly rate as we pay for the entire website through BigCommerce. Wish there were other options.

sal...com

Dec 16, 2014  on Bigcommerce

Good Solid App -

The set-up of the app was very easy.   I wish there were a few more options .. this is a simplistic approach to loyalty points.  I want more flexibility to offer rewards the way I want.  For instance I would rather not offer a discount coupon for social media, but rather points.  

bbc...com

Nov 03, 2014  on Bigcommerce

Easy to use, but expensive -

This app is very easy to setup and use, but it is very expensive.  Your monthly charge is based on the number of  customers you have not on the number of customers actively using the loyalty program.  So, if you have 2,000 customers and only 3 have participated in or even care about your loyalty program you are going to pay $40 a month for those 3 customers.  As a small company this prevents this app from being cost effective.  If you're a large company with hundreds of repeat customers you'll have no problems with this app.

con...com

Aug 06, 2014  on Bigcommerce

Enjoyed it but expensive -

I enjoyed this app and wanted to keep using it but $115 a month seems expensive to me with it's limited functionality and reward offers. 

fra...com

Jul 22, 2014  on Bigcommerce

The Good & The Bad, You Decide -

Goods:

1-Easy & simple to install and operate

Bad:

1-No phone customer service.  A business needs assistance to get his/her business going yesterday, not to wait 24 hours to get a brief email, which at times doesn't solve your problem 100%.

2-No credit card?!  Only paypal!

3-Their company advertisement all over the place, unless you pay more!

Never the less, we gave the free trial a run and saw some actions.  We decided to go for the basic plan for a 6 months trial.  Then we'll see.

SLM Wines

Mar 08, 2014  on Bigcommerce

Install issue resolved working thru temp solution -

Update: We finally got the app installed thru a manual process and not the 1 click install thru BC App Store. Guess there was an issue with the API and the need for an intermediate SSL certificate. We're in the midst of trying now. Initial reaction: promising.

We've been trying for the last 2 weeks to install thru the BC Apps Store. We keep getting the API error. Support is ONLY thru email. There's neither a support # nor any form of a chat session. We were very excited to get working on the app after all the positive 5 star reviews. Wondering if those reviews are shill and fake. Love to see the websites of the glowing reviews.

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