Taranker.Com Logo
  1. Home
  2. Bigcommerce
  3. Customer reviews: S Loyalty
S Loyalty logo

Customer reviews: S Loyalty

Develop by sloyalty.com
View info

Reviews (249)

Overall rating
4.5

What Merchants Think

Merchants generally express a positive opinion about "S Loyalty," appreciating its ease of use, effectiveness in driving customer engagement, and flexibility in awarding points and rewards. Many have experienced noticeable improvements in customer retention and engagement. However, there are some concerns regarding certain functionalities and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Effective at increasing customer engagement and retention
  • Highly customizable loyalty and rewards options
  • Integration with BigCommerce is smooth and efficient
  • Responsive and helpful customer service

Common Concerns

  • Price can be high, especially for small businesses
  • Lack of mobile device support affecting user accessibility
  • Some issues with customer service responsiveness
  • Limited customization options for lower-tier plans
  • Absence of integrated phone support for customer service

Final Thoughts

"S Loyalty" is a well-regarded application that provides significant value through its features and ease of use, helping businesses to effectively manage customer loyalty programs. While there are a few notable concerns related to pricing and customer service, the app is generally considered a strong option for businesses seeking to enhance customer engagement and loyalty.

sal...com

May 11, 2022  on Bigcommerce

stay away - Worst app company on in the market STAY AWAY I recommend Contact me anytime for more information

pto...net

Mar 26, 2019  on Bigcommerce

Invalid Script - Tried using this app. Keep getting invalid script error when attempting to set up per S Loyalty instructions. Emailed for help but no response. Their instructions seem out of date with Big Commerce instructions on using scripts. Deleted and moving on. If they cant get their program to work from start and have up to date instructions then how can I trust them with our customers. Would not recommend.

PremierBoxBreaks

May 18, 2015  on Bigcommerce

AVOID!!! -

Absolutely the worst! Worked fine then one day no app, all customer info gone. They fixed 1st time. Now 6 months later again it goes down, all code that they custom integrated wiped from store all records gone. All customer points gone! They tell us we deleted and uninstalled apps. Appa are still in our control panel, hmmm. All custom coding they did is gone and we are told we did this. Have no clue where or how they did the custom coding and they are the ones with webdev credentials to modify files. I would strongly recommend looking elsewhere.

sol...com

Oct 26, 2014  on Bigcommerce

Horrible customer service. -

I have emailed customer service so many times and all I receive back are these one line emails that do not help me at all.  I have asked to actually speak to someone and I have not heard back.  I am very suspicious as to why they do not have a customer service number so I can speak to a live person.

Mood and Mind

Sep 28, 2014  on Bigcommerce

Overpriced and terrible support -

Buyer beware - we signed up expecting $20/month, but not until after we already were using the app and couldn't turn back did we realize that we would actually be paying $120/month based on our customer numbers.  That's 50% more than we pay for Bigcommerce hosting!  

We were having some issues with the add on and Sloyalty asked for access to our admin inspect the code.  Their engineers ended up completely disabling the code on our site for their add on, and did not get our permission to do this, and did not notify us about this.  We had to hear from customers that the Loyalty program was gone.  For $120/mo this is completely unacceptable!

Scroll to Top