Support has become unresponsive again - Update 2024: more unresponsiveness: 3 weeks of emails to support, but have not received any response."Overall was satisfied after years of using. However, now almost 5 weeks of requesting support, no response other than an automated confirmation of ticket. Atypical for them - but now very concerning."

Expensive - I am dropping it. It s way too expensive for the use that it gets.

Seems to work but feel duped -

would have loved to know that the price per month for the amount of customers I have is $119/mo and not $19/mo.  Now that I have installed it and people are signing up, I almost HAVE to stay on beyond the free trial .. which i suppose is why you conceal the price in the first place.  SMH

Not User Friendly -

I find this app to be clunky and not very user friendly.  The lack of being able to actually get someone on the phone to ask questions and not receiving emails back when I did email was also a huge problem.

Not flexible enough, way too expensive. -

We recently changed platforms from Volusion to Big Commerce and immediately noticed Big Commerce did not offer a built in rewards program like Volusion did. We were told to try S Loyalty as an alternative. S Loyalty is extremely rigid in the features they offer, you are not able to customize the program to fit your store's needs. For example, we wanted to offer 01 point for every $10 dollars so, when a customer spends $100 dollars they are awarded 10 points which translates to $10 dollars. The S Loyalty Team finally let us know this wasn't an option and they were unable to help us make these changes. We were also not able to change the time period the email is sent out, which was important to us since our original program in Volusion was set up to reward our customers by the 7th day after an order had shipped versus the 2 weeks S Loyalty requires. During the free trial we were under the impression we could choose the  $19.95 plan however, when our free trial was up this option was no longer available due to the amount of customers we have. The cheapest plan available to us started at $69.95. This price is not warranted for the service or features available in this application.  On the other hand, we did like a few of the features S Loyalty offered such as being able to rename your points, the automatic emails the program sent customers and the customization available on the built in widget. However, this was not enough to keep us interested in S Loyalty and we have chosen to explore other options.

Major Install Problems - No Customization - Poor Customer Service and More -

On the surface this app works well however, a few negative points which has made me install a new solution.  It worked moderately well on my first site but it did not work when I tried to install on a second site, as a matter of fact, I paid for it via Paypal and they did not even see the payment an had to send screen shots.  Next, it says there is customization at the enterprise level ... there is if you want to pay an extra $500.  Next, the generic templates on Refer a Friends looks like someone's email was hacked and a spam email sent to friends.  The basic template of the Fan Builder has a Mickey Mouse style with a cheesy look. There is no way to make any changes to this.  I have had moderate success on my first website with Fan Builder but it is far from optimized in building a database.  Another problem is that each promo code has no expiry date so after 3 weeks of use I have over 4000 promo codes in my database and there is NO WAY my staff could determine which to delete.  In another month I will have 10,000 promo codes in my database with no expiry date and no way on knowing which ones can be purged.  In 12 months I will have 100,000 promo codes, 90,000 of which will be junk ... you get the point.

After 5 days, SLoyalty has no solution on a fix in getting it going on my second site.  Really?  Five days and you cant figure this out?  

If you have a small website with smaller traffic, this app my work but if you have volume like my sites have, you will go crazy and you will not be able to install it on a second site.  Your pop up will look generic and cheesy and you will have a flood of promo codes that will wreck havoc on your promo code data base.  I could go on but this app is far from excellent.  Like I say, small operators will love this.  I write code and my websites are very well traffic'd so I demand a customized look.  

A rating of 2 is a little high ... 1.5 is my actual rating as it does have merit for smaller website operators who do not have internal coding.  I do not recommed SLoyalty as there are much better solutions.