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Customer reviews: S Loyalty

Develop by sloyalty.com

Reviews (249)

Overall rating
4.5

What Merchants Think

Merchants generally express a positive opinion about "S Loyalty," appreciating its ease of use, effectiveness in driving customer engagement, and flexibility in awarding points and rewards. Many have experienced noticeable improvements in customer retention and engagement. However, there are some concerns regarding certain functionalities and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Effective at increasing customer engagement and retention
  • Highly customizable loyalty and rewards options
  • Integration with BigCommerce is smooth and efficient
  • Responsive and helpful customer service

Common Concerns

  • Price can be high, especially for small businesses
  • Lack of mobile device support affecting user accessibility
  • Some issues with customer service responsiveness
  • Limited customization options for lower-tier plans
  • Absence of integrated phone support for customer service

Final Thoughts

"S Loyalty" is a well-regarded application that provides significant value through its features and ease of use, helping businesses to effectively manage customer loyalty programs. While there are a few notable concerns related to pricing and customer service, the app is generally considered a strong option for businesses seeking to enhance customer engagement and loyalty.

rya...com

Sep 24, 2014  on Bigcommerce

Great Support! -

We have loved having S Loyalty on our websites!  They offer great support and a great service for our customers.  This has really increased the retention on our website.  It is super easy to use and set up.  I would recommend this app to others...

kyl...com

Sep 22, 2014  on Bigcommerce

Neat App -

Just loaded the app on our new store and it seem really cool so far. Very easy to set up and integrate in to our store. I would like to see the $39.95 silver package without the S loyalty branding, this hurts the overall professionalism of my site which is the only reason I switched to a Big Commerce store, but I don't have the web traffic to support paying for the Gold Package. Overall happy so far.

Billy Chin

Sep 22, 2014  on Bigcommerce

Integrate well with BigCommerce -

This App integrate very well with BigCommerce. It does everything automatically in BigCommerce, including the generating the COUPON Codes and sending the reminder emails to the customers. We look forward to great results.

On the other hand, 14-day trial is a bid less, one would not be able to tell the actual effect within 14 days. 

der...com

Sep 19, 2014  on Bigcommerce

A great service for my customers -

This is a great service for my customers! As a small business competing in a discount heavy market, having a Rewards program puts another another feather in our cap that helps us better serve our loyal customers. As a service, I found the installation and set-up to be very easy. I'm very excited for the possibilities that this service would bring me.

The only downside is I wish the extra load on the website was a bit smaller.

However, I'm still looking forward to the future with S Loyalty as key component of our growth.

hea...com

Sep 14, 2014  on Bigcommerce

Most awesome App yet! -

Not only is it the best App. ever, but its super easy to set up and administer!. My customers so far are amazed at the idea of Rewards! Keep it up.

ope...com

Sep 12, 2014  on Bigcommerce

What you've heard is true -

Get this app, now! S Loyalty has been an integral part of our e-commerce sites since our re-launch on BigCommerce. We're growing our mailing list like never before thanks to the fan builder, and the loyalty program seems to be generating some interest too! I can't say enough about how great the support has been; Sara at S Loyalty has been super responsive, helpful, and friendly. We couldn't have done it without her and we look forward to growing our partnership with S Loyalty for years to come!

tex...net

Sep 10, 2014  on Bigcommerce

Loyalty Program -

For the short time we have been using the app it seem to be working great. No complaints from customers and that's the true test. Using it is simple and straight forward.

Liz Karbowiak

Sep 08, 2014  on Bigcommerce

Well worth the money -

Installing this app was easy enough.  I did have to contact support about a query I had, and they were back to me within an hour!  Great service thanks.  I can see that the program will definitely encourage my customers to keep coming back.  And hopefully it will entice them to share with their friends (that hasn't happened very much yet, but I've got my fingers crossed).  I had to discontinue use of the Fan Builder part of the suite, as it didn't allow me to specify a particular product or category to use as a  reward, and some of our products have way too small a margin to allow freebies.  I'd reinstall it if there was more flexibility with rewards.  That's my only gripe.  Otherwise, thanks for a great little app.

kim...com

Sep 05, 2014  on Bigcommerce

So excited to find this!! -

I have been looking for something like this for my website since FOREVER and finally came across S Loyalty. It has all the features to grow your business and fans. My favorite being the pop up discount when a customer comes to your website. I have had the app for today and after playing with it and adding to my website I am now upgraded to the silver plan. I look forward to be able to have my customers use all the features this app has to offer. You will definitely not be disapointed!!

inf...com

Sep 03, 2014  on Bigcommerce

Easy to use and install app -

Just installed the app and already upgraded to the silver plan for more functions.Easy to install and great back up so far.

pok...com

Aug 29, 2014  on Bigcommerce

Good customer service - They went above and beyond to help us with some data analysis and I appreciate the additional help, I felt it was worth giving them a positive review for the effort.

Jef...com

Aug 21, 2014  on Bigcommerce

Very Easy to Setup -

The app was easy to setup and having past customer orders imported to allow existing customers to get points sparked redemption of rewards. It is almost a no-brainer to continue using the app after the trial period. Thank you!

adm....au

Aug 20, 2014  on Bigcommerce

Looks good on site and works well -

We'd been looking for an app that would allow us to reward our customers via a points system. S Loyalty plugged right into our BC store and I was able to get it set up within 30 mins. It's pretty easy to use and I believe the monthly cost of the app is worth it as our customers are happy their orders (past and current) can be counted towards their points total and everyone loves a freebie! One thing I wish it did was exclude those who have opted out of receiving marketing communications from us, unfortunately there will have been a few of our customers who received an email when they had previously opted out (you have the option to send a Welcome email to your customers with an account, informing them of their points balance). Overall a good app that I would recommend!

Alecia Wall

Aug 17, 2014  on Bigcommerce

Phenomenal App -

As someone who has dabbled in just about every app out there, I feel I've seen enough interfaces to make a judgment call on what sets a good app apart from a great app. This is an awesome app. I say that because the interface is SO easy to use and all the controls are incredibly intuitive. I'm never left wondering how to find something within the control panel. We also love the idea of 'gamifying' our rewards program to offer incentives to 'level up' our customers. Although I've only used it for a short time I feel it will more than pay for itself in the long-term by helping us retain all the customers we're putting so much effort into acquiring. Definitely recommend you check it out!

jma...com

Aug 14, 2014  on Bigcommerce

Excellent App -

I just finished the 14 Day Free Trial and I'm very impressed with the app as well as the customer service. 

This is my first experience using an app. Plus I have very limited computer knowledge and was able to understand and set the app quickly.

I highly recommend the S Loyalty Reward app. It's an awesome app to create customer loyalty and generate repeat sales.

tay...com

Aug 11, 2014  on Bigcommerce

Reviews came quickly! -

After getting this app installed and sending out the notices to our customers, the reviews came quickly!  We've been able to push those reviews to our fan pages which give us/our products even more credibility.  I like the functionality of the app, meaning that we can adjust the offers and dates as well as manually send out requests for reviews.  It has certainly worked better than the standard review section that comes with big commerce.  It's totally worth it!

bob...com

Aug 07, 2014  on Bigcommerce

It goes well & Fantastic customer service. -

We installed a month ago but never tried. Trial period was expired so contact Sloyalty and they give another trial period. Good customer service! After trial, we upgrade to Silver, there was a align problem and they kindly provide modified code immediately at night. They might be in different time zone :).  We're using right now and so far so good, and I am asking another conflict issue of the  web design. I believe they will help immediately. It's really nice to try.

Vivian Fellman

Aug 07, 2014  on Bigcommerce

So far so good -

Did trial and now upgraded to their basic plan. My store is still quite small but this plan should be adequate for me. I just wish the design could have more options for the basic plan users and the pricing could be cheaper. Will report more in future about the experience.

con...com

Aug 06, 2014  on Bigcommerce

Enjoyed it but expensive -

I enjoyed this app and wanted to keep using it but $115 a month seems expensive to me with it's limited functionality and reward offers. 

Chris Vail

Aug 02, 2014  on Bigcommerce

This app is actually pretty awesome. -

When we looked at implementing some loyalty-based rewards programs, we considered a number of different apps. We were only going to use S Loyalty's fan builder to pump up our social media follows, but when we could't get another refer-a-friend app to work right, we decided to try implementing the full S Loyalty Suite - Fan Builder, Refer-a-Friend, and the Loyalty Rewards. 

Good call.

The Suite was a fast and easy install, very intuitive, and was up and running quickly. The Refer-a-Friend works seamlessly with the rewards program, and it's all visible on a single dashboard interface. I wish we would have implemented a year ago. This app flat out rocks.

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