Taranker.Com Logo
S Loyalty logo

Customer reviews: S Loyalty

Develop by sloyalty.com

Reviews (249)

Overall rating
4.5

What Merchants Think

Merchants generally express a positive opinion about "S Loyalty," appreciating its ease of use, effectiveness in driving customer engagement, and flexibility in awarding points and rewards. Many have experienced noticeable improvements in customer retention and engagement. However, there are some concerns regarding certain functionalities and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Effective at increasing customer engagement and retention
  • Highly customizable loyalty and rewards options
  • Integration with BigCommerce is smooth and efficient
  • Responsive and helpful customer service

Common Concerns

  • Price can be high, especially for small businesses
  • Lack of mobile device support affecting user accessibility
  • Some issues with customer service responsiveness
  • Limited customization options for lower-tier plans
  • Absence of integrated phone support for customer service

Final Thoughts

"S Loyalty" is a well-regarded application that provides significant value through its features and ease of use, helping businesses to effectively manage customer loyalty programs. While there are a few notable concerns related to pricing and customer service, the app is generally considered a strong option for businesses seeking to enhance customer engagement and loyalty.

Laurie W

May 20, 2016  on Bigcommerce

Great app, great support - We tested out this app a few years ago, and while it worked fine, we just couldn't stomach the conversion from our old loyalty program that we handled manually. We finally bit the bullet and couldn't be happier. The app works well, integrates well, and looks great. And Andrew in support has been extremely helpful.

mic...com

May 13, 2016  on Bigcommerce

Just got going - Really liking the UI. Very nice, easy to use - and it looks great! Loving it so far!

dev...com

May 02, 2016  on Bigcommerce

Excelent App - We've been using this app for a couple of years now and we've been very happy with the products. Recently we had an interaction with the support crew to update some graphics for our mobile widget and they couldn't have been more helpful and easy to work with. We highly recommend this app.

Trevor Petty

Jan 19, 2016  on Bigcommerce

Great App & Great Customer Service -

This app has been one of the biggest assets to our online store.  its very easy to install and integrate. It looks great on the site and gives us that something extra that we need.  I cant say enough about their customer support. They are quick to respond and eager to help with anything you might need.

Definitely my favorite app so far!

Henry Ofodieze

Dec 24, 2015  on Bigcommerce

Best Loyalty App till date. Period! -

The S Loyalty App is awesome. I dont think there's another one out there that can beat it. We have gained subscribers, returning customers, fans and other stuff from using S Loyalty. 

This is a must-have App. Price is ok too. 

Customer service is top notch. They even helped me install it on my mobile theme.

Thanks guys. Keep up the good work.

mar...com

Nov 21, 2015  on Bigcommerce

Super Impressed -

Awesome app. I wanted a way to add store $20 credit for each new customer that signs up for the website, and this did EXACTLY that. Took 15 minutes to setup S Loyalty with BC and within 10 min I had orders coming in all starting to use it. LOVE IT!

mar...com

Oct 23, 2015  on Bigcommerce

Great Support -

We're still in the trial period, yet we're receiving great support from them. They're very timely and accommodating of requests to help integrate their loyalty program with our website. 

The app seems very well thought-out so far and hasjust the right balance of ease-of-use and flexibility. The level ofcustomization is quite good compared to other Apps of this type and the SLoyalty branding on the non-white-label version is very unobtrusive. 

jer...com

Jul 30, 2015  on Bigcommerce

Amazing Customer Services -

I installed the app and was thrilled that it was so easy to put to use. Then I ran into a glitch with regard to billing. But Sara was the rep that handled my account and she was on top of everything. She was truly wonderful to work with and we were able to put together a solution that benefited my store and customers as well as Sara and her team. Thank you!

Nicholas Gaskin

Jul 27, 2015  on Bigcommerce

Brilliant -

excellent app, excellent support - this is a must for any ecommerce store that wants to encourage loyalty and return customers

ebo....au

Jun 30, 2015  on Bigcommerce

Excellent! -

S Loyalty's customer service team has been incredibly helpful. Customers are loving the rewards program! Would definitely recommend.

cor...com

Jun 20, 2015  on Bigcommerce

So happy with this app highly recommend!!! -

This app is EVERYTHING I needed! I've had it for about a week and I love it and my customers love it too! It was very easy to set up. I was contacted by a Sara to see if I had any questions on anything and she assisted me with branding my widget which I thought was awesome!!! I love that I can now offer something so great for my loyal customers. Great and prompt customer service and great app!!!

nic...com

May 20, 2015  on Bigcommerce

Great App and Fantastic Customer Service -

We've been using SLoyalty to reward our customers for quite some time and recently moved to Big Commerce from another platform and they were super helpful to get us merged and all set up on our new platform.  Our customers love to track and use their rewards.  It's easy to use for us and the customer and we can offer pretty much any reward we can think of...dollar amounts, percentages, specific products.  A great app!

PremierBoxBreaks

May 18, 2015  on Bigcommerce

AVOID!!! -

Absolutely the worst! Worked fine then one day no app, all customer info gone. They fixed 1st time. Now 6 months later again it goes down, all code that they custom integrated wiped from store all records gone. All customer points gone! They tell us we deleted and uninstalled apps. Appa are still in our control panel, hmmm. All custom coding they did is gone and we are told we did this. Have no clue where or how they did the custom coding and they are the ones with webdev credentials to modify files. I would strongly recommend looking elsewhere.

adm....au

May 07, 2015  on Bigcommerce

Finally, a well developed Loyalty App -

We've always wanted a loyalty app after migrating from another cart which had it included. We searched high and low and tried many other inferior so called Rewards Apps before finding Sloyalty.

Setup was easy and we have never had an issue since we've installed it.

Thanks Sloyalty, our customers thank you too =)

mik...com

Apr 09, 2015  on Bigcommerce

Excellent loyalty program -

The top tier plan is fantastic, and the customer services goes above and beyond: one of the Sloyalty designers created a fully customised loyalty overlay for us without being asked, and implemented it seamlessly.  I'm very impressed, and definitely recommend Sloyalty to BC users!

jen...com

Mar 15, 2015  on Bigcommerce

Great tool for customer loyalty programs -

I tried some other apps first and they just didn't have the flexibility I was looking for.  One even wanted to tell me what I should provide as far as points.  The app by S Loyalty gave the greatest amount of flexibility as well as ease of use.  Customer support even reached out to me for further customization of the tools to match the design of our site.  Highly recommend this app!

Jeremy Thurswell

Mar 12, 2015  on Bigcommerce

my favorite app -

great interface, reliability, very useful in customer referrals and accumulating customer contact info,

great service and easy install

sta...com

Mar 01, 2015  on Bigcommerce

UPDATE: STILL IN LOVE! Our Customers LOVE This Rewards Program! - 1/25/18: Still as happy with this app as we have every been. The customer service alone is worth it, but then the app..well it's amazing too! Our customer continue to actually utilize the program instead of just collecting points and never using them. It's streamlined and straight forward, and we couldn't be happier!Just wanted to come by and again leave positive feedback for S Loyalty! We recently upgraded to a stencil theme, and I didn't notice that our S Loyalty widget wasn't showing up. Within 24 hours of our upgrade, I had an email from Anthony letting me not only know that the widget was missing, but also with the code to immediately correct the problem. I can't say enough great things about this app and the customer service that comes with it! We are going on three years with this app, and couldn't be happier!

UPDATE: Two years later, and every word of this is still true. This is an amazing app!

We have been using S Loyalty for about a month, and could not be happier! The app is simple and straightforward to use - not only on the back end, but for customer use as well. (The rewards "tab" that is visible while shopping is genius, without being intrusive graphically on your site.) Creating unique rewards is good for us, and being able to change them every few weeks keeps our customers coming back to see what they can earn next. The customer service has been amazing, and above and beyond expectations. I emailed to ask a question, and not only received a prompt and polite response, but also a follow-up email letting me know that changes were being implemented to better address the concern I had! I had tried a couple of other apps before finally settling with S Loyalty, and I know I made the right decision.

K9 Nutraceutics™

Feb 13, 2015  on Bigcommerce

Features + Looks + Support = Winning Combination! -

We have been exploring options for a loyalty program of some kind and had been trying out S Loyalty on our new website still under development. We believe it was the best program for our size business especially when comparing costs. However, we were not 100% initially sold. The primary reason was the limited methods to customize or theme the program to our site without having to get into higher costs. We did look at another program that recently came out and while nice, we would be losing some of the features S Loyalty offered.

While our final decision was still to be made, we just happened to discover that Sloyalty introduced their upgrade with the new theming feature....SOLD! The ability to customize the overlays, add an icon and more now makes this the best loyalty program app available for Bigcommerce. Combined with their prompt tech support, we can now provide a quality loyalty program to our customers and at a price thats hard to beat.  Thanks Sara!

hel....au

Feb 13, 2015  on Bigcommerce

A solid loyalty program for BigCommerce stores -

We've been using S Loyalty for 6 months now and are very happy with their app. It seamlessly integrates with our Big Commerce store and our customers are actively using it with very few queries which indicates that it is a simple system to use. S Loyalty has recently upgraded their designs which has meant I'm giving them 5 stars instead of 4, the new designs look great and don't detriment the professional look and feel of our site at all. We are very happy with S Loyalty and will continue using their app in future.

Scroll to Top