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Customer reviews: S Loyalty

Develop by sloyalty.com

Reviews (249)

Overall rating
4.5

What Merchants Think

Merchants generally express a positive opinion about "S Loyalty," appreciating its ease of use, effectiveness in driving customer engagement, and flexibility in awarding points and rewards. Many have experienced noticeable improvements in customer retention and engagement. However, there are some concerns regarding certain functionalities and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Effective at increasing customer engagement and retention
  • Highly customizable loyalty and rewards options
  • Integration with BigCommerce is smooth and efficient
  • Responsive and helpful customer service

Common Concerns

  • Price can be high, especially for small businesses
  • Lack of mobile device support affecting user accessibility
  • Some issues with customer service responsiveness
  • Limited customization options for lower-tier plans
  • Absence of integrated phone support for customer service

Final Thoughts

"S Loyalty" is a well-regarded application that provides significant value through its features and ease of use, helping businesses to effectively manage customer loyalty programs. While there are a few notable concerns related to pricing and customer service, the app is generally considered a strong option for businesses seeking to enhance customer engagement and loyalty.

Sergey Benksy

Feb 05, 2015  on Bigcommerce

Good App and great customer service service. -

Good app, easy to instal and set up. Excellent support. The reason for 4 stars is app limitations on mobile devices. 

chr....nz

Jan 29, 2015  on Bigcommerce

Amazing App -

Easy to install and set up, fantastic for customer and well priced. I would recommend to anyone looking for an easy to use loyalty program for your customer.

I signed up after half a day of my 14 day trial as it is that good.

jam....nz

Jan 26, 2015  on Bigcommerce

Great app to drive loyalty -

Starting up an online business and looking for a product to differentiate ourselves from the competitor. This is perfect. So many great features and so easy to use. Totally customisable and also easy for the customer. Great work Sloyalty!

sne...com

Jan 22, 2015  on Bigcommerce

Good for New Business -

We are using this app since 60 days, so far so good. Great customer service. We were unable to attract expected amount of customers but it could be due to various reasons.

One issue with this app was, this app was not back syncing with Bigcommerce customer list. It was collecting email addresses from Bigcommerce but was not deleting when email addresses are deleted from Bigcommerce. This is issue not resolved and working great. Updated my rating from 4 start to 5 star.

Email subscriptions received through this app needs to be manually imported into your newsletter management app which could be annoying for the store who has huge customer database.

sal....us

Jan 21, 2015  on Bigcommerce

best app ever to use for every business -

I so much like this app especially the fact that is has multiple functions for fan builder, loyalty and a lot more. It has helped my business generate good leads for my email marketing needs and increasing my fan base. I highly recommended this app to all business as its very beneficial. I encourage everyone to give it a try.

sal...com

Jan 20, 2015  on Bigcommerce

Nice app, easy to install -

Although I'd like to see a feature where I can apply double or triple points to select items, the app is good overall and a good way to get customers motivated.  I have had some customers get confused over how to redeem the points.  I'd like to see the login integrated more so they don't have to go to a separate screen or click another link to use their points.  It would be nicer to have it integrated into the checkout page when they redeem their points.  With a few tweaks, I'd be able to give it 5 stars.

jul...com

Jan 20, 2015  on Bigcommerce

Fun and Easy! -

We love giving back to our clients and SLoyalty made it easy, fast, and fun! Just starting but so far looks good!

jas...com

Jan 19, 2015  on Bigcommerce

Loyalty app -

This is a really nice app. It integrates smooth with our website and our customers love it. Woudl give it a 5 star if the embeded widget woudl come with the $19 version. You have to pay $39 a month to get it and the program seems useless without using it. Otherwise we like everythign else about the app. Godd job!

Frank Disaac

Jan 15, 2015  on Bigcommerce

Not bad at all -

A good app to manage loyalty. I liked the integration. However, i am not sure if I am going to subscribe. A free trial of 14 days was not enough to make a decision. It's not cheap. I think 1 month of free trial would be better. 

Michael Burrei

Jan 15, 2015  on Bigcommerce

Best Referral App Around! -

I love this app and even more important, my customers love this app.  This is a must have and not other option compares.

sou...com

Jan 11, 2015  on Bigcommerce

Great add -

Installation was flawless and easy to migrate on our website.

Would like to see a little more options for customizations, but overall great app.

Midwest Label

Jan 08, 2015  on Bigcommerce

You'll Get Repeat Business with This App! -

Who doesn't want repeat business? Not only was this app easy to install, but it's giving our customers just another reason to come back and make a purchase.  With the S Loyalty Suite, you get 3 valuable tools: Loyalty Suite, Refer-a-Friend and Fan Builder. With Refer-a-Friend and Fan Builder, you'll be getting customers by word-of-mouth; one of the best means of advertising. And of course the flagship tool is Loyalty Program, where you decide how you want to reward your customers when they make a purchase. The basic package is only $19.99 per month; for what you're getting, you just can't beat that price anywhere else. Highly recommended!

Paul Pritchard

Dec 30, 2014  on Bigcommerce

Alright -

So far so good. Thanks for a nice integration! Would like to see a free trial for a month though. 

TheHijabStore.com

Dec 27, 2014  on Bigcommerce

Immediate Results -

Our store noticed immediate results with this app! Before the trail period was over we had doezens of fb likes, email sign ups, and twitter followers. Affordable for all business sizes. Easily intergrated! You won't be sorry for using this program.

ant...com

Dec 24, 2014  on Bigcommerce

Amazing -

This is an amazing app. Easy to use and integrate. I would definitely love to see the result of loyalty programs after the holiday season. Very good customer support -- professional, fast, helpful. It makes management organized and easy. I am excited to see how it works. 

adm...com

Dec 17, 2014  on Bigcommerce

Awesome powerful app at reasonable pricing -

Best thing about this app is that it not only allows giving coupons in lieu of point redemption, - it also allows offering store credits. Advantage of this is that many regular customers forget to apply coupons at time of purchase. Having store credits automatically pop up gives them a feeling of being special and increases respect towards the company. Though we loose on sale total, we gain much more in terms of loyal customers that keep coming back !

sal...com

Dec 16, 2014  on Bigcommerce

Good Solid App -

The set-up of the app was very easy.   I wish there were a few more options .. this is a simplistic approach to loyalty points.  I want more flexibility to offer rewards the way I want.  For instance I would rather not offer a discount coupon for social media, but rather points.  

skn...com

Dec 09, 2014  on Bigcommerce

Easy to Use & Customers LOVE it! -

This app was simple to get up and running in no time.  Our customers had been asking about a loyalty program and this made it an easy answer!

fas...com

Dec 07, 2014  on Bigcommerce

Great App for my clients -

Since I installed this app I have seen a slight increase in sales, customers like to get rewarded for purchases they make which is great for retaining customers I am glad I came across this app. It was worth it renewing my subscription

Mahlon Williams

Dec 02, 2014  on Bigcommerce

Seems to work but feel duped -

would have loved to know that the price per month for the amount of customers I have is $119/mo and not $19/mo.  Now that I have installed it and people are signing up, I almost HAVE to stay on beyond the free trial .. which i suppose is why you conceal the price in the first place.  SMH

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