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Customer reviews: S Loyalty

Develop by sloyalty.com

Reviews (249)

Overall rating
4.5

What Merchants Think

Merchants generally express a positive opinion about "S Loyalty," appreciating its ease of use, effectiveness in driving customer engagement, and flexibility in awarding points and rewards. Many have experienced noticeable improvements in customer retention and engagement. However, there are some concerns regarding certain functionalities and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Effective at increasing customer engagement and retention
  • Highly customizable loyalty and rewards options
  • Integration with BigCommerce is smooth and efficient
  • Responsive and helpful customer service

Common Concerns

  • Price can be high, especially for small businesses
  • Lack of mobile device support affecting user accessibility
  • Some issues with customer service responsiveness
  • Limited customization options for lower-tier plans
  • Absence of integrated phone support for customer service

Final Thoughts

"S Loyalty" is a well-regarded application that provides significant value through its features and ease of use, helping businesses to effectively manage customer loyalty programs. While there are a few notable concerns related to pricing and customer service, the app is generally considered a strong option for businesses seeking to enhance customer engagement and loyalty.

Jeremy Thurswell

Mar 12, 2015  on Bigcommerce

my favorite app -

great interface, reliability, very useful in customer referrals and accumulating customer contact info,

great service and easy install

sta...com

Mar 01, 2015  on Bigcommerce

UPDATE: STILL IN LOVE! Our Customers LOVE This Rewards Program! - 1/25/18: Still as happy with this app as we have every been. The customer service alone is worth it, but then the app..well it's amazing too! Our customer continue to actually utilize the program instead of just collecting points and never using them. It's streamlined and straight forward, and we couldn't be happier!Just wanted to come by and again leave positive feedback for S Loyalty! We recently upgraded to a stencil theme, and I didn't notice that our S Loyalty widget wasn't showing up. Within 24 hours of our upgrade, I had an email from Anthony letting me not only know that the widget was missing, but also with the code to immediately correct the problem. I can't say enough great things about this app and the customer service that comes with it! We are going on three years with this app, and couldn't be happier!

UPDATE: Two years later, and every word of this is still true. This is an amazing app!

We have been using S Loyalty for about a month, and could not be happier! The app is simple and straightforward to use - not only on the back end, but for customer use as well. (The rewards "tab" that is visible while shopping is genius, without being intrusive graphically on your site.) Creating unique rewards is good for us, and being able to change them every few weeks keeps our customers coming back to see what they can earn next. The customer service has been amazing, and above and beyond expectations. I emailed to ask a question, and not only received a prompt and polite response, but also a follow-up email letting me know that changes were being implemented to better address the concern I had! I had tried a couple of other apps before finally settling with S Loyalty, and I know I made the right decision.

sta...com

Mar 01, 2015  on Bigcommerce

UPDATE: STILL IN LOVE! Our Customers LOVE This Rewards Program! - 1/25/18: Still as happy with this app as we have every been. The customer service alone is worth it, but then the app..well it's amazing too! Our customer continue to actually utilize the program instead of just collecting points and never using them. It's streamlined and straight forward, and we couldn't be happier! Just wanted to come by and again leave positive feedback for S Loyalty! We recently upgraded to a stencil theme, and I didn't notice that our S Loyalty widget wasn't showing up. Within 24 hours of our upgrade, I had an email from Anthony letting me not only know that the widget was missing, but also with the code to immediately correct the problem. I can't say enough great things about this app and the customer service that comes with it! We are going on three years with this app, and couldn't be happier!

UPDATE: Two years later, and every word of this is still true. This is an amazing app!

We have been using S Loyalty for about a month, and could not be happier! The app is simple and straightforward to use - not only on the back end, but for customer use as well. (The rewards "tab" that is visible while shopping is genius, without being intrusive graphically on your site.) Creating unique rewards is good for us, and being able to change them every few weeks keeps our customers coming back to see what they can earn next. The customer service has been amazing, and above and beyond expectations. I emailed to ask a question, and not only received a prompt and polite response, but also a follow-up email letting me know that changes were being implemented to better address the concern I had! I had tried a couple of other apps before finally settling with S Loyalty, and I know I made the right decision.

K9 Nutraceutics™

Feb 13, 2015  on Bigcommerce

Features + Looks + Support = Winning Combination! -

We have been exploring options for a loyalty program of some kind and had been trying out S Loyalty on our new website still under development. We believe it was the best program for our size business especially when comparing costs. However, we were not 100% initially sold. The primary reason was the limited methods to customize or theme the program to our site without having to get into higher costs. We did look at another program that recently came out and while nice, we would be losing some of the features S Loyalty offered.

While our final decision was still to be made, we just happened to discover that Sloyalty introduced their upgrade with the new theming feature....SOLD! The ability to customize the overlays, add an icon and more now makes this the best loyalty program app available for Bigcommerce. Combined with their prompt tech support, we can now provide a quality loyalty program to our customers and at a price thats hard to beat.  Thanks Sara!

hel....au

Feb 13, 2015  on Bigcommerce

A solid loyalty program for BigCommerce stores -

We've been using S Loyalty for 6 months now and are very happy with their app. It seamlessly integrates with our Big Commerce store and our customers are actively using it with very few queries which indicates that it is a simple system to use. S Loyalty has recently upgraded their designs which has meant I'm giving them 5 stars instead of 4, the new designs look great and don't detriment the professional look and feel of our site at all. We are very happy with S Loyalty and will continue using their app in future.

Sergey Benksy

Feb 05, 2015  on Bigcommerce

Good App and great customer service service. -

Good app, easy to instal and set up. Excellent support. The reason for 4 stars is app limitations on mobile devices. 

chr....nz

Jan 29, 2015  on Bigcommerce

Amazing App -

Easy to install and set up, fantastic for customer and well priced. I would recommend to anyone looking for an easy to use loyalty program for your customer.

I signed up after half a day of my 14 day trial as it is that good.

jam....nz

Jan 26, 2015  on Bigcommerce

Great app to drive loyalty -

Starting up an online business and looking for a product to differentiate ourselves from the competitor. This is perfect. So many great features and so easy to use. Totally customisable and also easy for the customer. Great work Sloyalty!

sne...com

Jan 22, 2015  on Bigcommerce

Good for New Business -

We are using this app since 60 days, so far so good. Great customer service. We were unable to attract expected amount of customers but it could be due to various reasons.

One issue with this app was, this app was not back syncing with Bigcommerce customer list. It was collecting email addresses from Bigcommerce but was not deleting when email addresses are deleted from Bigcommerce. This is issue not resolved and working great. Updated my rating from 4 start to 5 star.

Email subscriptions received through this app needs to be manually imported into your newsletter management app which could be annoying for the store who has huge customer database.

sal....us

Jan 21, 2015  on Bigcommerce

best app ever to use for every business -

I so much like this app especially the fact that is has multiple functions for fan builder, loyalty and a lot more. It has helped my business generate good leads for my email marketing needs and increasing my fan base. I highly recommended this app to all business as its very beneficial. I encourage everyone to give it a try.

sal...com

Jan 20, 2015  on Bigcommerce

Nice app, easy to install -

Although I'd like to see a feature where I can apply double or triple points to select items, the app is good overall and a good way to get customers motivated.  I have had some customers get confused over how to redeem the points.  I'd like to see the login integrated more so they don't have to go to a separate screen or click another link to use their points.  It would be nicer to have it integrated into the checkout page when they redeem their points.  With a few tweaks, I'd be able to give it 5 stars.

jul...com

Jan 20, 2015  on Bigcommerce

Fun and Easy! -

We love giving back to our clients and SLoyalty made it easy, fast, and fun! Just starting but so far looks good!

jas...com

Jan 19, 2015  on Bigcommerce

Loyalty app -

This is a really nice app. It integrates smooth with our website and our customers love it. Woudl give it a 5 star if the embeded widget woudl come with the $19 version. You have to pay $39 a month to get it and the program seems useless without using it. Otherwise we like everythign else about the app. Godd job!

Frank Disaac

Jan 15, 2015  on Bigcommerce

Not bad at all -

A good app to manage loyalty. I liked the integration. However, i am not sure if I am going to subscribe. A free trial of 14 days was not enough to make a decision. It's not cheap. I think 1 month of free trial would be better. 

Michael Burrei

Jan 15, 2015  on Bigcommerce

Best Referral App Around! -

I love this app and even more important, my customers love this app.  This is a must have and not other option compares.

sou...com

Jan 11, 2015  on Bigcommerce

Great add -

Installation was flawless and easy to migrate on our website.

Would like to see a little more options for customizations, but overall great app.

Midwest Label

Jan 08, 2015  on Bigcommerce

You'll Get Repeat Business with This App! -

Who doesn't want repeat business? Not only was this app easy to install, but it's giving our customers just another reason to come back and make a purchase.  With the S Loyalty Suite, you get 3 valuable tools: Loyalty Suite, Refer-a-Friend and Fan Builder. With Refer-a-Friend and Fan Builder, you'll be getting customers by word-of-mouth; one of the best means of advertising. And of course the flagship tool is Loyalty Program, where you decide how you want to reward your customers when they make a purchase. The basic package is only $19.99 per month; for what you're getting, you just can't beat that price anywhere else. Highly recommended!

Paul Pritchard

Dec 30, 2014  on Bigcommerce

Alright -

So far so good. Thanks for a nice integration! Would like to see a free trial for a month though. 

TheHijabStore.com

Dec 27, 2014  on Bigcommerce

Immediate Results -

Our store noticed immediate results with this app! Before the trail period was over we had doezens of fb likes, email sign ups, and twitter followers. Affordable for all business sizes. Easily intergrated! You won't be sorry for using this program.

ant...com

Dec 24, 2014  on Bigcommerce

Amazing -

This is an amazing app. Easy to use and integrate. I would definitely love to see the result of loyalty programs after the holiday season. Very good customer support -- professional, fast, helpful. It makes management organized and easy. I am excited to see how it works. 

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