stay away - Worst app company on in the market STAY AWAY I recommend Contact me anytime for more information

Support has become unresponsive again - Update 2024: more unresponsiveness: 3 weeks of emails to support, but have not received any response."Overall was satisfied after years of using. However, now almost 5 weeks of requesting support, no response other than an automated confirmation of ticket. Atypical for them - but now very concerning."

So far so good! - We just launched the S Loyalty app and have been pleased so far. There was one limitation with the number of customer groups to exclude, but the S Loyalty support team was able to manually add them all for us. Also, we initially launched and then decided to change the points earned ratio so we needed the welcome bonus for previously existing customers updated. The S Loyalty support team was also able to address that for us. Next we'll be getting into campaigns and more advanced rules but so far, so good.

App performance - Since I am using this app I have obtained more customers and more visitors to the website. This app helps a lot to increase sales and have more customers. Thank you.

Does not provide email notification - One big drawback of this program is that is does not provide email notification to customers regarding their reward points. Without this feature, you are not getting the full benefits of a loyalty program, as customers are left in the dark after signing up and customer engagement is low.

Easy to use but won't allow product exclusion - I like this program, and it's easy for our customers to use. It's easy to program, change, and look up our customer's rewards. I wish it had the ability for us to exclude certain products from earning rewards. When we offer special pricing for a promotion, we don't want the item to be eligible for reward point accrual. I also wish they had customer service support via phone. Sometimes it's just easier to talk to someone rather than emailing back and forth.

S-Loyalty - This place is top notch! We have been a partner of theirs for 5 years now. Anytime we need anything related to their service they are on it right away and they always follow up to make sure everything is perfect. I HIGHLY recommend S Loyalty if you are looking to attract new business and continue to grow your business through reward programs.

Been 3 Years and Still Happy! - It's been a few years and we're still using it so they must be doing something right. I've found email support to be very responsive (it generally takes a day). It's flexible enough to meet our needs, although it would be nice if the "Theming" allowed for more customization of the various pages that display.

Invalid Script - Tried using this app. Keep getting invalid script error when attempting to set up per S Loyalty instructions. Emailed for help but no response. Their instructions seem out of date with Big Commerce instructions on using scripts. Deleted and moving on. If they cant get their program to work from start and have up to date instructions then how can I trust them with our customers. Would not recommend.

Great way to motivate customers to come back. - Easy Installation, Beautiful Platform and professional...A perfect way to motivate customers to come back.

Good Customer service - The customer service provided is very great, hopefully I will get good use from this app.

Best Customer Service Ever - We have been with S Loyalty a long time and with so many apps out there, what we look out for is customer service. They are quick to answer and to solve your problems.

Fast support when you need it - have asked for support several times thru email and always get what I needed with speed. Great job Sloyalty team!The app also helped me retain my customers.I just hope they can lower the monthly cost.

Reliable w/ Good Customer Service - We have been using S Loyalty for about a year now and are still very satisfied with our choice! Easy setup and easy to use, the app hasn't had any hiccups since we started using it. The one downside I could see this app having is that it uses coupons to generate the reward discounts and with our platform only being able to accept one coupon per order, customers cannot pair other discounts with their reward points. Our company doesn't put out coupon codes very often, so S Loyalty has been a great fit for us. As several others have stated, the customer service is solid and they were able to handle all of the changes and tweaks we have needed quickly and non-intrusively!

Difficult for Customers to Access and Expensive - Functions and integrates well, but unfortunately, it is not terribly user friendly due to the fact that it is not available on mobile devices. Most of our customers access our website and place orders on mobile devices, rather than actual computers, so they are unable to access their rewards unless they switch to standard view. This leads to us having to provide much more support via phone and email, where we have to go in and redeem their rewards for them and provide their coupon code to use. This would work much better if there was a way to integrate it into checkout. The app is also very expensive, being based on the number of orders we receive on average each month, rather than the number of customers actually using the rewards, which is only about 5% of our customers since they do not see the rewards most of the time. We spend as much on this app at a monthly rate as we pay for the entire website through BigCommerce. Wish there were other options.

Great App! - Very easy to setup. Lots of features and customizable. Support was great helping us setup the mobile theme. Should be another great asset to our website. Would recommend!

Perfect App. and very easy to use... - Easy Installation, Beautiful Platform and professional...A perfect way to motivate customers to come back...Customers Service is very good and fast reply....I did not have any complication..Plus i love they compagne Bonus Points...Thank You.

Still Deciding - I was on S loyalty trying to decide if it worked for me and Anthony was very helpful in answering my questions.

Ok - They work with you but at the end of the day it's just about the money. Customer Service is there way or no way.

All Of The Above - S Loyalty exceeded our expectations and are extremely happy with the function, ease of use, you name it and they've about thought of it. I log in today, 6/1/16, and I see new updates and available options to further customize our store. We have also recently changed our store theme but due to some errors had to switch it back. We contacted them on a very early Saturday morning, while also contacting an extremely expensive review system that runs thousands of dollars. S Loyalty, beat the socks off of them with responding and completing the necessary installation we needed before we even knew any1 had a chance. In other words, these guys offer it all and it looks good. By the way are using the business edition or professional edition (don't have the names in front of me).