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Customer reviews: S Loyalty

Develop by sloyalty.com

Reviews (249)

Overall rating
4.5

What Merchants Think

Merchants generally express a positive opinion about "S Loyalty," appreciating its ease of use, effectiveness in driving customer engagement, and flexibility in awarding points and rewards. Many have experienced noticeable improvements in customer retention and engagement. However, there are some concerns regarding certain functionalities and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Effective at increasing customer engagement and retention
  • Highly customizable loyalty and rewards options
  • Integration with BigCommerce is smooth and efficient
  • Responsive and helpful customer service

Common Concerns

  • Price can be high, especially for small businesses
  • Lack of mobile device support affecting user accessibility
  • Some issues with customer service responsiveness
  • Limited customization options for lower-tier plans
  • Absence of integrated phone support for customer service

Final Thoughts

"S Loyalty" is a well-regarded application that provides significant value through its features and ease of use, helping businesses to effectively manage customer loyalty programs. While there are a few notable concerns related to pricing and customer service, the app is generally considered a strong option for businesses seeking to enhance customer engagement and loyalty.

Django Cogez

May 23, 2014  on Bigcommerce

great loyalty app -

overall a great loyalty app. nice that eveything is automated. would be nice to be able to edit the text on loyalty progra / referral overlays that popup. quick responses from the email support team.

ken...net

May 18, 2014  on Bigcommerce

One of the best apps I've ever used! -

Sloyalty has saved me tons of time and has greatly improved the way we do business. I think it is very important to offer customers a loyalty program, and Sloyalty makes it easy and seamless. We could not be more happy with this app! I would highly recommend this app to anyone who is wanting to offer a loyalty program for their customers. Simply awesome :)

pre...com

May 15, 2014  on Bigcommerce

I love this App -

This app is simply amazing. It allows me to build an amazing loyalty program on auto pilot. I know personally when shopping on the internet I love shopping with sites that reward with points. It's just such a simple and great way to get people to come back to your site and purchase more, without having to spend more money on advertising. As they say, we need to know what our lifetime value of a customer is and this program just helps us increase that value exponentially over time. Not to mention it allows for our buyers to refer their friends on the social media platforms to be rewarded with points. On top of those new people being rewarded a few bucks off their first purchase.Free advertising that is paid only after the purchase. That's my kind of buyer.I love this and highly recommend it to anyone looking to build a brand on the internet. 

Chr...com

May 10, 2014  on Bigcommerce

Seamless! -

I was very hesitant at first, but I am very glad I did. The trial allowed me to really see what was possible and found the installation to be a breeze. The interface is clean and my customers have already asked about how to redem points which is exciting because it is already helping to drive repeat customers!

Ben Franklin Online

May 07, 2014  on Bigcommerce

Not flexible enough, way too expensive. -

We recently changed platforms from Volusion to Big Commerce and immediately noticed Big Commerce did not offer a built in rewards program like Volusion did. We were told to try S Loyalty as an alternative. S Loyalty is extremely rigid in the features they offer, you are not able to customize the program to fit your store's needs. For example, we wanted to offer 01 point for every $10 dollars so, when a customer spends $100 dollars they are awarded 10 points which translates to $10 dollars. The S Loyalty Team finally let us know this wasn't an option and they were unable to help us make these changes. We were also not able to change the time period the email is sent out, which was important to us since our original program in Volusion was set up to reward our customers by the 7th day after an order had shipped versus the 2 weeks S Loyalty requires. During the free trial we were under the impression we could choose the  $19.95 plan however, when our free trial was up this option was no longer available due to the amount of customers we have. The cheapest plan available to us started at $69.95. This price is not warranted for the service or features available in this application.  On the other hand, we did like a few of the features S Loyalty offered such as being able to rename your points, the automatic emails the program sent customers and the customization available on the built in widget. However, this was not enough to keep us interested in S Loyalty and we have chosen to explore other options.

Anguel Iordanov

May 06, 2014  on Bigcommerce

Nice and easy to use. -

Nice and easy to use. I managed to install and configure theapp in just a few minutes. For the two weeks we used the app we had a few referrals,tweets and likes on Facebook. Most importantly our customers love the rewardsthey receive when shopping with us. Would highly recommend this app.

Stavros Theodoridis

May 01, 2014  on Bigcommerce

Very good app! -

This is a well thought, well designed app with some very nice features. The only reason why I'm not giving it 5 stars is the price. We'll have to wait and see it adds real value for money at $19.99 per month but the store is still growing and I think loyalty programmes are good anyway. I had very good feedback from my customers who are looking forward to saving points for a big purchase. I had to contact S Loyatly support only once (just a question, not a fault) and they replied very promptly. I hope that the developper will add more features in the future such as the ability to choose wether points are given based on prices with or without tax (at the moment it's only without tax). All in all, I'm very pleased but time will tell if it's really useful for me and my customers.

eri...com

Apr 29, 2014  on Bigcommerce

So far so good -

We just barely implemented this app about a week ago.  So far it works as advertised and should be a great addition to our eCommerce platform.

Krystal Raya

Apr 26, 2014  on Bigcommerce

Awesome app for beginners like me. -

This app makes it easy for me to add a loyalty program. It is also a very simple and easy program for customers to sign up for.

adm....au

Apr 22, 2014  on Bigcommerce

Great app -

Easy to set up, even with the minimal skill set I have with website. Works like a charm. 

jos...com

Apr 21, 2014  on Bigcommerce

Awesome and works IMMEDIATELY -

Just installed it an hour ago and have over 20 subscribers/shares, etc. Pretty freaking awesome!

The only problem i see is that the rewards which are shown to the customer don't actually reveal the prize... which is not good because the customer has nothing to strive for. This needs to be changed ASAP and I will change my review to 5 stars. Otherwise, it's perfect.

tau...com

Apr 21, 2014  on Bigcommerce

Great Loyalty App -

Just finished my free trial version and immediately signed up for a subscription! This app integrates into Bigcommerce seamlessly and is a great tool for merchants looking to build up a loyal customer base. During our trial period, we saw our fan base grow dramatically and saw the impact that the fan builder section had on orders. However, I would like to see the Refer-a-Friend give customers who refer successfully a percentage discount instead of being given only loyalty points or a fixed amount. Overall, love this app and will definitely keep using it.

sal....ca

Apr 21, 2014  on Bigcommerce

Great so far -

I've been looking for a customer loyalty for my site.  While this isn't the perfect solution...I think it's great thus far.  The fact that it offers loyalty and fan builder (used to use another solution for this) makes it a great product

car...com

Apr 18, 2014  on Bigcommerce

Paid for itself in the trial period! -

We just subscribed to the full suite. 

In the first 14 days a single refer-a-friend sale handily paid for the full suite.

Fan-builder generated:

  • 25 FB likes
  • 84 Email sign-ups
  • 9 Twitter followers
  • 6 people who used their coupons to place an order

Easy to install / set up / manage

Hope it keeps working as well as it has so far!

tve...com

Apr 17, 2014  on Bigcommerce

Great addition to store -

This works as advertised. I looked into all the loyalty programs and this one seemed to give the most bang for the buck. From tracking points, refer a friend, etc. I have the ability to combine it with customer groups to create ambassador styled programs for my brand. Very good app.

Wyatt Kelley

Apr 15, 2014  on Bigcommerce

Great App! -

We are trying this out and it seems to be working well. It does exactly what you would need it to do and just as described. We wanted to give our customers some benefits for frequent purchases and this is just the ticket.

dmc...com

Apr 08, 2014  on Bigcommerce

Great tool for fan building. -

I am just building my site and customer base I believe this app will be a great addition.  I look forward to gaining many loyal customers with it.

acc....au

Apr 07, 2014  on Bigcommerce

Fantastic -

In the few short weeks i was on the trial i have already had customers us it & sales have been generated

Kan....au

Apr 06, 2014  on Bigcommerce

Seamlessly Integrated Customer Loyalty -

This is a great loyalty program that is seamlessly integrated into Big Commerce as well as  your favourite social networking platforms.  The program is very flexible allowing you to have complete control over your loyalty program all without any complex configuration.  Simple to use, simple for your customers to use and with features like social networking rewards and sign up bonuses, it gives your loyalty program that added flexibility and more importantly, like-ability within your customer base.  

dar...com

Apr 04, 2014  on Bigcommerce

Perfect app to grow your online business -

S Loyalty Suite is a great App to use and very easy to set up. We installed it 2 weeks ago and we have seen increase in traffic and sales through the loyalty reward program and refer a friend.

We hope that the loyalty program would help us with returning customers as most of our customers now have reward points that we believe they would be looking forward to use on their next order.

I strongly recommend this app if you are looking to keep your existing customers coming back...

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