Good -

We have over 500 customers in our store so the plan for $19.99 was not an option for us. Easy to install, easy to navigate. Overall I would say it is a good program.

Good, simple Loyalty App....happy so far... -

I've just signed up for the silver plan after the 2 week trial.  I think the interface (for the store owner, and customers) is nice and straight-forward.  I've had no issues with any of it, and the integration with BC just makes things easy, which I'm all about - I'm not a coder, and don't want to be.  One downside is that with my store, I tend to have a lot of one-time customers, so although I don't think I really need the silver plan ($39.99 pm), I'm pushed into it because of my customer count.  Obviously I want to make some of those customers repeat-visitors, but the nature of my products means that cannot always be the case.  I'd also like integration with Mailchimp for the newsletter sign-ups, right now, I have to do that manually via a download and upload.  Overall, I have high hopes for this app, and as I grown my product lines I'm hoping that I'll start to see even more benefit from it.

Great Tool! -

This application has been great for my site. I especially like the option to reward users for facebook likes, twitter follows and news letter signups. Very easy to set up and make changes as needed.

Awesome app! -

Just installed this app and I am looking forward to using it and providing to my website customers!

It is good and simple -

Basically, this APP is good and simple, I didn't expect more cause it may get complicated.

My suggestions:

1) Reward setting provide a space to add note or remark to customer, for example I will only give $50 coupon for a purchase of minimum $500.  

2) Refer to friends, rewarded to registered customer, provide space to add note too. Cause I will only reward my customer with half points his friend purchase. That is not your default option. Or you can allow the space not only for numeric figures, but text too. 

Anyway, good work, keep it up!

Kevin

Set Yourself Apart -

Set yourself apart from your competition with this app!

First time out of the gate with a loyalty program and I'm glad I did.  Significant increase in sign ups, traffic and sales!  

Easy to install, great support and it's something else to talk with your clients and prospects about.  Take the 2 week free trial for a test drive and you'll see why I signed up.

Great App! -

We had a little trouble with installation in the beginning but support helped us through that in a few minutes.  I would have been happy with just one of these features but we get all three in one!  My customers are excited about having a rewards program and already using the referrals which has turned into even more customers. Thanks for this great app!

Awesome App! -

The app works exactly as described.  Integrates with your Bigcommerce Store within minutes.  Applied Reward points to all previous orders which is a huge plus.  Only had it installed for less than a week and already seeing a huge lift in sales, email signups and facebook likes!

Great App. Perfect for my customers! -

I am very pleased with the easy installation and instant success of this app.  My customers love it.  I've been using this app less than one month and already have seen great results.  More customers are signing up for accounts and AOV has increased.  I've been looking for a loyalty program and this is a perfect fit for me and for my customes.  Everything is automated and I can easily reward my past customers.  Love it!

Major Install Problems - No Customization - Poor Customer Service and More -

On the surface this app works well however, a few negative points which has made me install a new solution.  It worked moderately well on my first site but it did not work when I tried to install on a second site, as a matter of fact, I paid for it via Paypal and they did not even see the payment an had to send screen shots.  Next, it says there is customization at the enterprise level ... there is if you want to pay an extra $500.  Next, the generic templates on Refer a Friends looks like someone's email was hacked and a spam email sent to friends.  The basic template of the Fan Builder has a Mickey Mouse style with a cheesy look. There is no way to make any changes to this.  I have had moderate success on my first website with Fan Builder but it is far from optimized in building a database.  Another problem is that each promo code has no expiry date so after 3 weeks of use I have over 4000 promo codes in my database and there is NO WAY my staff could determine which to delete.  In another month I will have 10,000 promo codes in my database with no expiry date and no way on knowing which ones can be purged.  In 12 months I will have 100,000 promo codes, 90,000 of which will be junk ... you get the point.

After 5 days, SLoyalty has no solution on a fix in getting it going on my second site.  Really?  Five days and you cant figure this out?  

If you have a small website with smaller traffic, this app my work but if you have volume like my sites have, you will go crazy and you will not be able to install it on a second site.  Your pop up will look generic and cheesy and you will have a flood of promo codes that will wreck havoc on your promo code data base.  I could go on but this app is far from excellent.  Like I say, small operators will love this.  I write code and my websites are very well traffic'd so I demand a customized look.  

A rating of 2 is a little high ... 1.5 is my actual rating as it does have merit for smaller website operators who do not have internal coding.  I do not recommed SLoyalty as there are much better solutions.

Good App -

Tested this app during the trial period and it was easy to setup. Support was extremely helpful when I had questions. Highly recommended. 

Great app A++ -

All in one is the way to go. This app is a great app to have all year round A++

Great App to Try! -

We started using this about 60 days ago and have seen a lot more of traffic hit our website and have a lot of accounts setup. We continued with the suite, so that says a lot in itself.

One of the big things as a company grows that becomes more of a treasured commodity is time. This is a great way to automate things with follow up emails about people's reward points that they've earned, as it notifies them when they've earned enough points to go to your website. It also obviously promotes social media growth and awareness as well.

The only thing holding this app back from a 5 start in my estimation is after someone has purchased a product -- giving the customer the option to post the image associated with individual product (that links to that specific product) they purchased and not just a link to the general store on their facebook account.  That would take this app to a whole new level, I think.  However, other than that, this is a well thought out app that can bring a lot of punch to your online sales. Try it for 4-6 months and see if it can impact your online traffic.

Great App, very easy to set up -

S Loyalty Suite is a great App to use and very easy to set up. Nice clean pop ups for the customer. Having the refer-a-friend and Fan Builder all in the same admin workspace is perfect for us.  Great App, Free Trail, you can't go wrong!!!!!

Install issue resolved working thru temp solution -

Update: We finally got the app installed thru a manual process and not the 1 click install thru BC App Store. Guess there was an issue with the API and the need for an intermediate SSL certificate. We're in the midst of trying now. Initial reaction: promising.

We've been trying for the last 2 weeks to install thru the BC Apps Store. We keep getting the API error. Support is ONLY thru email. There's neither a support # nor any form of a chat session. We were very excited to get working on the app after all the positive 5 star reviews. Wondering if those reviews are shill and fake. Love to see the websites of the glowing reviews.

Awesome eCommerce App -

We have been looking for a customer reward program and saw SLoyalty and wanted to see if this would work with our existing website. It worked and took minutes to activate and works like a charm. We have been watching our customers signing up and redeeming their points. Very exciting and would recommend this to anyone looking for a tool to grow their business.

Loyalty Program -

Loving this app. Installed into our big commerce store easily, and enabled us to be able to offer customer's rewards points right away. We received a few orders from the program the very first day. Would recommend this app to connect with customers and reward them for continuing to do business with you.

Great so far! -

This app is really easy to use and it is going to help me a great deal with making my customers loyal and happy!  Excited to see it in action on our site!

Perfect for loyalty Management -

I was lost, prior to Loyalty Suite Management to get customers to react for "likes" on facebook.  Regards, Mike T.

Great Loyalty Program that customers love! -

This is the second store that I use Sloyalty with so I must like it! The fact is it works well and customers do seem to really like it. It does everything I would want a loyalty program to do. The only thing is that it does seem to get expensive as your store grows and by that point you dont have much option but to pay for it.