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Customer reviews: AfterShip Tracking

Develop by Preferred

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

cha...com

Nov 01, 2014  on Bigcommerce

Very impressed! -

Just installed this app two days ago and already received a shipping alert showing an incorrect address which allowed us to be proactive and jump on this right away. Great product, easily installed and provides a level of visibility on our shipments that we were lacking. Highly recommended.

mar...com

Oct 24, 2014  on Bigcommerce

Features which we would like to have since launch -

AfterShip helps us to realise the parcel-tracking feature which we would like to have since our website launch! Easy-to-use, clear instructions, step by step implementation and more! Will be upgrading to the premium plan for more features set!

m b

Oct 12, 2014  on Bigcommerce

A Powerful Time Saver -

Installation was easy. This app is a must have for tracking orders, especially if you have a great deal of orders in transit at the same time. Instead of opening each order and checking tracking, this interface allows you quickly to check all orders.

inf...com

Oct 07, 2014  on Bigcommerce

great suport -

good app, easy to install and lets you manage all your shipments and let you know if a shipment has not reached its destination

sco...com

Oct 06, 2014  on Bigcommerce

AfterShip -

We are very excited to get rolling with AfterShip - all of the possibilities and convenience of all this information in one place is amazing!

inf....ae

Oct 05, 2014  on Bigcommerce

Love the features -

Easy to use, intuitive and functional. The first app I installed, highly recommended.

elo...com

Sep 30, 2014  on Bigcommerce

Good choice! -

Easy to set up easy to use I would certainly recommend if you use more than one shipping company.

mai...com

Sep 17, 2014  on Bigcommerce

Works like a charm -

After ship was easy to install and works like a charm and detects the courier name by the tracking number and also updates the status automatically. This was a much needed addition.

equ...com

Sep 12, 2014  on Bigcommerce

Brilliant Time Saver -

Been looking for a app just like this, it is a brilliant addition to our bigcommerce store and saves many hours which we would of spending advising customers of tracking information, instead customers can do the tracking themselves

Terri Szewczyk

Sep 11, 2014  on Bigcommerce

Review -

Very easy to install, add you shippers and ready to go!!. Want to add a tool to use to make business easier this is it. I've had shipping experience working for a busy company and this definately is an improvement to how we used to do things.

Bright Chidiebere

Sep 10, 2014  on Bigcommerce

This App Is Awesome -

Certainly best of its' kind, i have used several other similar ones even android ones, but this is certainly best for any eCommerce store owner, well designed and easy to use. with integration of so many shipping companies, i will highly recommend 

kar...com

Sep 10, 2014  on Bigcommerce

Perfect, A MUST for online retailers -

This app provides a service that Bigcommerce should have had in place. One of the most important components of customer service is letting them know where there items are. A++ 

Install was easy and having a tracking system in place on our website is great!

nda....ch

Sep 04, 2014  on Bigcommerce

Review -

I really think this is awesome that I can integrate my new store with AfterShip so that I can connect my prefered couriers to my store shipments.

I am excited and I look forward to completing the process, start selling and have my customers chose their prefered courier and receive their purchases in acceptable time. I understand that they will be able to track their purchases and keep informed of their shipment process until at their door.

Thanks very much for this guys & a great job.

Kind regards,

Ndaba

hel...com

Aug 05, 2014  on Bigcommerce

Super fast to install and setup -

Great service!  Allows the little-boys to offer services that would normally be cost prohibitive. Thanks!

Phil Eisaman

Jul 17, 2014  on Bigcommerce

Great Product - I enjoyed setting this up. What a great concept and easy to use platform! I only wish that the URL for the tracking can be pushed to the "your order has shipped" email. When this happens a 5th star is in order.

Dee

Jul 17, 2014  on Bigcommerce

excellent support - After ship was easy to install & customize, and the support is very good as well. Aftership really care , and are available with sincere back-up.

SPECIALLENS

Jul 17, 2014  on Bigcommerce

Awesome! - Know this apps from BC's blog. Thsi is exactly what I have been looking for since long time ago. Easy to setup, easy integration! Price is reasonable!

Ben

Jul 17, 2014  on Bigcommerce

Pretty good - My only complaint is that I wish you could click a button to update the tracking rather than wait the 4 hours.

Jeff

Jul 17, 2014  on Bigcommerce

Save time and money - I've been waiting for this app! Our main shipper doesn't leave notifications that they've attempted delivery and many packages end up getting shipped back at our expense. This will definitely save us time an money!

Vikrant Bhosale

Jul 17, 2014  on Bigcommerce

Excellent add on for your store. - Very simple to use and has integration with bigcommerce so that the shipments are automatically imported. Very useful for my customers as they dont have to go to the courrer companys website. Aftership automatically identifies courrier company and gives r

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