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Customer reviews: AfterShip Tracking

Develop by Preferred

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

Bill

Jul 17, 2014  on Bigcommerce

Great Tracking! - I love the tracking interface that tells you exactly where your packages are (In Transit / Out for delivery / Delivered) at a glance. Simple to install and easy to use.

Bill Francisco

Jul 17, 2014  on Bigcommerce

All you need! - The home page has everything laid out perfectly and I like the Courier and Destination tallies at the bottom to see where my customers are and how they are having their orders shipped at a glance.Customers get updates to let them know the status of the shipping automatically which save me time looking up tracking information.The setup is easy with great instructions for people who don't know anything about Web design.All in all a great addition to your store!

Rob

Jul 17, 2014  on Bigcommerce

So much better than BigCommerce notifications - We've been using AfterShip for quite a while now. The setup is easy. The support excellent. But most importantly our customers get accurate, timely updates on the progress of their package, saving us countless hours answering queries on the phone. The more info you give them the less they will complain about any delays.

AJ

Jul 17, 2014  on Bigcommerce

It's awesome! - It's great that our customer's can track their orders directly within our online store. The pricing of this app is fantastic, very cheap and on a PAYG basis.

Dan Widdis

Jul 17, 2014  on Bigcommerce

AfterShip app - I love it! Recently I've had several clients ask me for tracking and I would just eMail them the tracking number and let them track it themselves through UPS, FedEx or whatever - NOW my clients have another reason to re-visit my webstore!!! I put the tracking button right on the home page, I think it's ideal there so when new clients visit my store they know IMMEDIATELY we're a company that takes business seriously.Thank you AfterShip!Dan Widdis - Owner/FounderTenPlusPrinterCartridges.com

John Goldsmith

Jul 17, 2014  on Bigcommerce

The best shipping app there is - We have started using Aftership for our shipping. Our customers can now see all the facts about their delivery and we save lots of time. Now that Fastway - Australia has been added to your couriers we can now use Aftership for both Australia Post & Fastway deliveries,Really great information for our customers. Thank you!

David Ward

Jul 17, 2014  on Bigcommerce

Great product! - AfterShip is a great app which helps provide an Amazon-like shipping experience for our customers!

HY

Jul 17, 2014  on Bigcommerce

Super Useful App - Don't Know Why BC Didn't Have It 1st - Ok, so the app company did give me an incentive to write this review (free upgrade and $10 credit), but I can't deny that this app just does what it promises. Customers are happy as they can track their shipment with 1 click from their account. I might consider getting the paid version but the free one is already great. You think that BC would have included this functionality as a native app but as always we have to go to 3rd parties to get simple services like this

Jordan

Jul 17, 2014  on Bigcommerce

A slick and easy app. - This app is great. It's so slick on my site and gives customers so much information. It's a big hit.

Benedict

Jul 17, 2014  on Bigcommerce

Impressive - All the other apps have so many features that are beyond our organisation - this is perfect! And so easy to setup - my staff love it already!

justin booth

Jul 17, 2014  on Bigcommerce

WOW..... talk about making biz easier - Simple to use......... amazing fast customer service...... Saves me hiring an employee 20 days a week for 8 hours a day @ $15.00/hour

adm....au

Jul 15, 2014  on Bigcommerce

Saves hours in Order administration time -

I estimate this app saves us 8 hours of administration per week. Previously, we were manually tracking orders and to have it automated through AfterShip made a huge difference to our business. We'd been looking for a tool like this for awhile but couldn't find one that offered Australian courier tracking - this one does! One feature I wish they'd add is the automation of status changes back to the BigCommerce admin panel, then it would be perfect! Thanks Aftership :)

rbr...com

Jul 12, 2014  on Bigcommerce

Truly Useful and Free -

A lot of informatin that I will need is in here to keep track of my shipping!

sup...com

Jun 30, 2014  on Bigcommerce

LOVE the notification -

the notification system is great, its a wonderful way to keep track for yourself and for the customer!

Dur...com

Jun 12, 2014  on Bigcommerce

great -

This APP has been great so far. Highly recommended. Explains everything so clearly. Makes life much easier.

chy...com

Jun 01, 2014  on Bigcommerce

Incredibly Easy To Use -

I have no technology background but I find it extremely useful and easy to use. This app is simply amazing.

Cli....uk

May 30, 2014  on Bigcommerce

Bargain -

Great app with a really simple function.  Given the integrations BigC has with most shippers I am really surprised something as good as this is not included as a native function!

Yes Natively Big Commerce can provide similar information but it does not speak with your shippers to give you real time updates.  It even displays the updates in a way that is understandable by a human (unlike most shippers).  Especially useful for us as we use a shipper that does not have a standard URL structure that the tracking number can be placed into when we send notifications out.  Aftership solves this and many other applications for the future too!

cpi...com

May 22, 2014  on Bigcommerce

This Is Great! -

We have been looking for an App that was simple to setup and one that provides both our customers and us a great tool to keep track of the orders. It is simple and straight forward, but that is what you need. Did we mention the price is great as well. Thanks AfterShip.

sal....uk

May 13, 2014  on Bigcommerce

Saves a lot of time and better service -

This app is fantastic it saves us a lot of time and has improved our customer service. Brilliant

Eugene Ooi

May 05, 2014  on Bigcommerce

Simple and easy to use. -

A great app for keeping track of your shipments as well as keeping customers happy as they will always knowing the status of their shipment. 

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