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Customer reviews: AfterShip Tracking

Develop by Preferred
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Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

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Feb 22, 2022  on Bigcommerce

Good product - support could be improved - Our experience using Aftership has been mostly positive. The email templates are easily customizable which gives us a lot more branding opportunities than our previous shipping email software. It's easy to use and helpful to our customers. We are quite happy with the product itself. However, we have had an issue with their support team that has been difficult to resolve. We were overcharged as a result of an issue with our initial set up and have had a hard time getting refunded for the extra charges. To date we have only received a partial refund after multiple chats and assurances that the issue would be resolved.

ton...com

Jan 28, 2022  on Bigcommerce

Good app but they nickel and dime you - Great app and service but it's off putting the extra charges for Users and $30 dollars a month for a simple report. I would switch soon to another app for that reason

inf...com

Apr 08, 2020  on Bigcommerce

Free plan - Just getting started again on the forever free plan

inf....uk

Feb 07, 2020  on Bigcommerce

UK based - doesn't support royal mail so pointless for UK businesses, but good for the likes of DPD.

inf...com

Dec 15, 2018  on Bigcommerce

plans have changed - This is still good app but be mindful their plans have changed. They still have free plan but no email notifications will be sent with free plan.

ssn...com

Jan 25, 2017  on Bigcommerce

review - just started but excited to see it work

K9 Nutraceutics™

Apr 06, 2016  on Bigcommerce

Limited Customization Options / Slow Support -

This app provides accurate information to your customers and functions well.  However, the customization options to "brand" the look and feel of the tracking page and notification emails are very limited or non-functional.  Even the aftership tracking button's color can not be changed to match your website's theme.  Combined with slower than average support response time makes the app frustrating for any business that is looking to achieve an appearance other than something that is one-size-fits-all.

It functions well and is definitely worth considering if you are willing to accept the customization limitations.

Jefferson Siow

Oct 19, 2015  on Bigcommerce

Good -

Would love to continue using

Cisco

Jan 15, 2015  on Bigcommerce

Good Start -

Easy to install, works as described. Wish there was a way to update when I want, not every 3hrs. Would be nice if my customers could see this live tracking when they logged in their account. Icons/notifications to show when packages are still in transit beyond their scheduled delivery date might make the app worth the price. It's a good start.

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