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Customer reviews: AfterShip Tracking

Develop by Preferred
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Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

pau....ie

Mar 25, 2021  on Bigcommerce

Rubbish - This looks like it has potential but the app is messy, badly designed and far from intuitive.Bigcommerce orders do not sync automatically, you seem to have to click import. It brought in 7 orders, two days later, still showing 7 and no new orders are importing. I can't be doing with that, get your app working properly before advertising you integrate. Was hoping I could make this work but if I can't figure something out within an hour or so I'll conclude it's badly designed. Support seems to be handled by the usual foreign crowd who don't know what day it is.

and...com

May 27, 2020  on Bigcommerce

Great when it works, but very unreliable - We have been using this service for many years now. It is great when it works, but throughout our time using it on multiple stores, we have made several incidents where the connection drops out between Bigcommerce and Aftership. For whatever reason, our shipments stop importing to Aftership and we go days or weeks without knowing there is an issue. Meanwhile we get inundated with customers saying "has my order shipped?" After enough of these requests, I will log into Aftership and find that it has been not pulling in any shipments. This once happened for an entire month and they still charged us for the service.I love the idea of the service and when it works, it's great - but it is totally unreliable and they are not proactive about notifying us there seems to be a problem pulling in tracking.

inf...com

Nov 22, 2017  on Bigcommerce

customer service is not good - their customer service sucks, to be honest. They need to train some of their staff to be more attentive to customers. It seems that most of the reviews on this site are one liners probably promoted by the same company. I'm giving two stars cause i like the UI but service is more important to us.

Frank O'Toole

Apr 16, 2014  on Bigcommerce

I don't get it -

This app doesn't make sense to me.  Most of what I would need is already built into BigCommerce.  And since the orders don't automatically copy over to this app, I would have to enter the tracking info myself...after I already do it on the BC Admin Panel.  It might be good for other applications, but not for BC.

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