Awesome Customer Service - Aftership has proven to be a reliable partner in managing our shipping needs, and their customer service truly stands out. Recently, I encountered an issue with my subdomain that was causing significant disruptions. I reached out to Aftership's support team, and they responded promptly and professionally.The support representative was knowledgeable and quickly understood the nature of my problem. They provided clear instructions and guided me through the necessary steps to resolve the subdomain issue. What impressed me the most was their willingness to go the extra mile; they didn't just provide a quick fix but ensured that I fully understood how to prevent similar issues in the future.Throughout the process, the communication was seamless, and the team remained patient and courteous. This level of customer service is rare and highly appreciated. Thanks to their efficient and effective support, my subdomain issue was resolved swiftly, minimizing any potential impact on my business operations.In summary, Aftership's customer service is exceptional, demonstrating a strong commitment to helping their customers succeed. Their team's expertise and dedication to resolving issues make them a valuable partner for any business. Highly recommended!

Great help for package delivery - We have had increasing problems with customers not receiving shipments. For our high-value shipments we require a signature. The AftershipTracking has been terrific at keeping customers informed about their order's progress with the delivery carrier.

Great Customer Service - Great customer service we had today from Sarana, Unfortunately some features are not available for Bigcommerce,.

Phenomenal customer service by Priya - I have never had such good customer support from any other SaaS application. She was prompt, understood my issues and fixed all of them. Hats off to her and the team. Thank you for being so awesome!

Great customer service by Priya!! - I love aftership! It is a great app to provide shipping information to my customers and at the same time increase their loyalty and new interest!

Priya is Amazing! - I was in need assistance with setting up my Tracking plan when I reached Priya. She was very helpful and answered all my questions quickly. Very pleased with her service. The app overall is very intuitive, great user interface and I appreciate how there are constant useful updates.

Aftership Tracking Page - Definately must have and everytime i need help, customer support is always available to help and resolve the problem fast. Nitin was my last customer service representative and he made the process seamless and easy.

Aftership Tracking Page - The feature is very useful to work with multiple brands and with the help of Nitin we solved the issue.

Must have software - this is a must have software, and their customer service is superb.

Product tracking - Very good customer support

Excellent App and and support - This app is truly excellent. It is easy to use, has a wide range of features. Whenever I encounter any issues while using the app, the support team is always prompt and helpful. Their support is truly outstanding.

Outstanding Customer Service Experience - We recently encountered an issue with not receiving notification emails, which was caused by our own mistake. The customer service team at AfterShip was incredibly diligent and helpful in resolving this problem. They responded promptly and provided clear, step-by-step guidance to ensure everything was fixed quickly. We appreciate their professionalism and dedication to customer satisfaction. Highly recommend AfterShip for their excellent support and reliable service!

Good help to solve problem - CS Nitlsh was so helpful and supportive. So patience to guide me step by step.

Very Easy and Functional - AfterShip Tracking was easy to integrate with BigCommerce and offers a lot of functionality. Our customers have enjoyed the quick shipment updates.

Excellent Product and Support - Worked with Ankit today to quickly resolve an issue we were having with tracking. He was exceptionally helpful. AfterShip is defiantly the best bang for the buck in tracking app for BigCommerce.

So far so good - Customer service Debashish was very helpful during initial setup

Connection BC to aftership - Spoke to Customer service and they helped walk me thru getting all set up correctly.

Great Service - It can be daunting to set everything up between different courriers and shipping apps, but the support team over at Aftership was always ready and willing to lend a hand. Would recommend.

Excellent support! - The default Bigcommerce shipping and returns setup is pretty meh, basic. This app solves everything that BC is missing. Customer support is always great (usually can get things resolved in about 10 minutes) and the interface is super easy to use. The 3rd party integrations are also great (Klaviyo for the win!). Haven't had any of the issues the past few reviewers had so I'm guessing they just configured things wrong. Would recommend this app to any store owner that is serious about customer experience.

Excellent app, great support - You have full control of how the tracking page appears, just make sure to customize it. A much needed app for any BigCommerce shop that does not use a third party shipping app for their orders. So far, it has been excellent. I have not experienced what the previous reviewer mentioned but I customized my tracking page and email messages. It is great to know where your orders are as a customer and as a shop owner.