Good platform that is evolving - Aftership does what it says. It does a good job of grabbing shipping information from BigCommerce, then bouncing the information off of the carrier's website, and returning information of when a shipping label was prepared, when the courier picked up the package, when the package is out for delivery and when the item is delviered. That works pretty much flawlessly. There is even a customize portal for customers to see the status. You can use the functionality to send emails or SMS txt messages to customers, and / or, using Webhooks, we push this informaiton into Klavyio, which inturn allows us to customize an email to the customer.Support is average. You complete a ticket, and someone from offshore addresses your needs. They may or may not address the issue, but they do follow-up. Timing of support is less than a day, but not instant.Aftership has expanded to offer other features, like returns, which they do in a very basic and average fashion. Their Return Center is not really ready for prime time. The integration with Big Commerce is okay, but the overall look and feel is more like a college programming project, and less like a ready to ecommerce solution. This is where I would down grade Aftership. They should stick to what they do, and master it. Return Center requires the customer to know their login and while it handles returns and prints return labels, it does not integrate back into BigCommerce to show the customer account as returned. It is a good start, and pokes at the lack of funcitonality in BigCommerce to print return labels, which is really important, and missing in BC. But the lack of transactional backflow of information to BC is incomplete executionFunctionality B+ / A-Support C+Attention to Detail: BReturn Center: C

So far so good - So far so good! Using it with Klaviyo, was a bit of a glitch in the beginning, but got fixed quickly. I love the tracking page and that it can be branded and styled to keep the brand vibe going thru the whole process with our customers.

Nifty Little App - Have been using this for a few months. So far haven't had any major hiccups. Just upgraded it so we could use webhooks to link to other apps. My only complaint is that when I exit AfterShip, it will not let me go back to my Big Commerce control panel. A little annoying. But other than that, I like the app.

Easy and effective - Works well and excellently priced against the competition. Would love it to have an address book function to avoid manually entering shipments not processed through bigcommerce.

Seems legit - So far so good. I still need to configure the shipment tracker but I'm excited to have this feature!

Good product, poor tech support - I think this is a useful app for sure but the tech support is sorely lacking. They are clearly off-shore as you don't get a reply until the next day which is okay but I don't think they really understand the questions. I wouldn't have rated it but since they are all about rate our tech support email I figured I would. I do not find a good help or user guide. So will I keep using it? Yes, but lay off the patting yourself on the back.

Promising App - Great app for displaying the tracking status of all orders, simple to install.Hopefully the developers can add some extra features such as sorting by different columns and being able to view more than 20 orders at a time.

Great App - Very easy to track shipments. Has its own custom tracking page, plus email notifications. Would def recommend.

App Works Great - App itself works great now... When I first installed the app and set everything up it wouldn't automatically sync tracking numbers from my BigCommerce store. I emailed support that afternoon about the problem and the next morning I had a response (great right?). So I added them as a user on my site as they asked to diagnose the problem. I didn't get another response until late that afternoon when I had already left, so I responded the following morning. I had to make them the Store Owner because for whatever weird reason, no one but the Store Owner can access apps in BigCommerce (IMO any Admin should be able to, but that's just me.) So I hesitate at first, but the person actually is with Aftership, so I make them the Store Owner and email them to inform them of such. That's been about 36 hours ago now and I haven't gotten a response as of yet with 3 emails having been sent. So, I had to get BigCommerce to give me back Store Owner status because they won't reply and I need to access my other apps. I've got folks asking for tracking numbers since Aftership isn't sending the emails and I'm not the store owner so I can't get into my ShipStation account to find the tracking number manually, not can I ship new orders via ShipStation. Anyways, long story short, the App itself gets 5 Stars, the Support gets 0 Stars from me. I'll average that out for 4 Stars overall. Truthfully, if they step up their support, I would make this 5 Stars. I understand everybody has bad moments, so I'm not formally complaining to Aftership or holding it against them, but it was a major headache for me. I'm the "Internet Guy" at our $9,000,000+ store and you try telling your boss or customers you can't pull tracking numbers.

LOVE LOVE LOVE THE APP - i love this app, used it before and now love the additional features and ease of use. What i do not love is the way it disconnected from big commerce.. they need to fix that it was a hassle to reconnect

Good App for tracking packages - Good App for tracking packages for both the business as well as your customers. Customers get notifications of delivery status & can easily view their order status within their own account. Only downside ive seen is that you have to uninstall and reinstall the app as it becomes "disconnected" occasionally.

Aftership - Customers and our customer service team like the timely shipping updates. Customers can make sure that they are available when items get delivered or can contact the courier to arrange an alternate time. Our customer service team are alerted to delivery exceptions so we can proactively action them. Helps make good customer service, even better!

Excellent solution - perfect way to make things a fair amount easier to manage for new businesses

see a shipping win - ship it

Looks Good - Great and easy to use.

Looking forward to using this service - Looking forward to using this service

Good Idea, but needs more support for US LTL carriers - We like the aftership system as it generates nice clean tracking and other notification for our customers. However it seems that apps like this that deliver notification for ground carriers are a dime a dozen. We really need more functionality to support LTL freight carriers. Since most all carries, at least national ones, support open API integration, then this should be fairly simple to add functionality. However Aftership uses the "Submit functionality requests" and subsequent "voting" to add functionality. The problem is that even items with good traction never seem to be addressed. This isn't just aftership, but most companies that go by this method. It doesn't really matter how many people request it. So overall that's disappointing but it's a good system, don't get me wrong. If you need simple and clean notifications to your customers then go with this. If you need freight notifications to US based customers, just know that only a handful of LTL carriers are supported.

Got it going - it took a few attempts to get going but support was great and we'll see how it goes!

Cool - Makes things easier

So Far So Good - Great app so far! Nice to track all packages in one place