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Customer reviews: AfterShip Tracking

Develop by Preferred

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

dav...com

Feb 12, 2015  on Bigcommerce

Excellent addition to BigCommerec site! -

Looks great! This will definitely save us time an money! cant wait to use it on a daily basis.

Div...com

Feb 02, 2015  on Bigcommerce

Great App -

Super easy to use. This app is a must for e commerce businesses. I am a small business owner and this is a great app for me. It is an automatic integration and sends emails to my customers for me! The emails can be customized for a more personal feel and affect. My customers will be very happy! and I am very happy as well because customers constantly love to know updates and to have a feeling that a seller/business cares about them. Aftership helps give that personal touch and care that small businesses especially need. Just another great feature for my business that is automatic and does not tie my time down! I love the app!!!

con...com

Jan 27, 2015  on Bigcommerce

Easy to use and simple too -

Love the ease and the simplicity of this app. Glad I got this app.

sal...com

Jan 20, 2015  on Bigcommerce

Awesome Product -

Aftership makes my job 100 times easier by automatically connecting to my store and automating my tracking numbers for each order into real-time emails / text message notifications to my customers.  I've even had customers leave online reviews about how "cool" it is that they get notifications. That they dont even get these notifications through amazon!  Now that is definitely something that makes for a great customer service expereince and I owe this to Aftership.   Thanks guys for the awesome product. Keep making this product awesome!

Nabeel Mulla

Jan 18, 2015  on Bigcommerce

Seems great -

I just installed this app and it seems as if it will be a nice addition for my customers. I'm happy!

aer...com

Jan 16, 2015  on Bigcommerce

Clean Interface -

I like the clean interface of Aftership. I also like that there is a free version that will work for most small businesses until you'd like to upgrade. I've tried Aftership on a woocommerce site and liked that it just integrated right into our customers order history page so when it came to BigCommerce, this app was a no-brainer to use.

Cisco

Jan 15, 2015  on Bigcommerce

Good Start -

Easy to install, works as described. Wish there was a way to update when I want, not every 3hrs. Would be nice if my customers could see this live tracking when they logged in their account. Icons/notifications to show when packages are still in transit beyond their scheduled delivery date might make the app worth the price. It's a good start.

sco...com

Jan 15, 2015  on Bigcommerce

Great Product Samves Time -

I really enjoy this feature packed app and it saves me a ton of time.

the...com

Dec 21, 2014  on Bigcommerce

Did not work -

12-20-2014 After several hours of trying to integrate this app with my Bigcommerce store I couldn't figure it out. I am not a programmer, but can for sure find my way around code in Bigcommerce. Every attempt at changing my code was unsuccessful, because I found their code is broken. Any real tracking number that I put in after adding the code to my site would only result in "Pending" and showed me no details of the order. I would likely purchase the paid version to integrate notifications, but if it doesn't work with the free version than I am not spending the money on something that doesn't work. Good luck if you install this app, you will find it doesn't work after going through all the trouble of changing your code. 

mic...com

Dec 17, 2014  on Bigcommerce

Great -

Wow. This is a great App! It's awesome that i have integrated this in matter of a click with this functionality. Thanks. 

tom...com

Dec 17, 2014  on Bigcommerce

Great Free App for BigCommerce -

This app is great because it lets you add a tracking app so you customer can track their package straight from my website!!! I recommend this app. 

ste...com

Dec 16, 2014  on Bigcommerce

Well done -

I really enjoy this app so far. It looks very promising. AfterShip offers a good way to manage shipments. Recommend. 

Daniel Nunney

Dec 15, 2014  on Bigcommerce

Better than Bigcommerce default shipping notifications -

Much better than the Bigcommerce default shipping notifications. With BC an order is just "shipped", with Aftership you can give detailed messages when a label is created, when a package is in transit, out for delivery and delivered, among others. So far so good with this app.

rfr...com

Dec 06, 2014  on Bigcommerce

AfterShip -

Agree and confirm wht Dee says abut AfterShip, It is easy to install & customize, and the support is very good as well. Aftership really care , and are available with sincere back-up. Im preaty happy so far...

sfo....dk

Dec 02, 2014  on Bigcommerce

Great App -

It's very simple to use and the guides for it are easy to understand!Thank you for a great product! (^ - ^)/

Sean Bramlett

Nov 30, 2014  on Bigcommerce

Excellent Customer Service............. -

If you ever have a problem with this app, just ask for assistance, it's usually a quick fix........This is a good app to keep the shoppers updated with what is going on with their packages especially.Kudos!

Sean

alh...com

Nov 26, 2014  on Bigcommerce

Cool App -

I recently introduced this easy to install and user friendly app to my customers thru my web store.So far response has been very positive.Very useful in sense,as my customers don't have to jump to different web sites to track their shipments.

sun...com

Nov 23, 2014  on Bigcommerce

App Review -

I agree and strongly advise the use of this app. You can track all your shipments through it and don't need to open excess tabs otherwise to do so. Its very simple and straight forward to use!

Monique Fordyce

Nov 21, 2014  on Bigcommerce

So far so good!! -

This app makes it so easy to track all my orders seamlessly. No more searching for lost orders etc... this let me see it all at a glance.

joe...com

Nov 04, 2014  on Bigcommerce

Fantastic -

Had issues getting the tracking info to display on the order details page due to the template being used, but that's the fault of the template, not the product. Overall, a fantastic service.

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