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Customer reviews: AfterShip Tracking

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The AfterShip Tracking app for BigCommerce helps merchants automate shipment tracking and improve customer experience. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

Smith

May 14, 2015  on Bigcommerce

Very Nice App -

This is a very nice app that gives my customers another reason to come back to my site, rather than a shippers site.  Provides added convienence not just for my customers but myself as well.

gar...com

May 11, 2015  on Bigcommerce

Love this App -

This app made me look like a hero at the office.  Solved a BIG problem we had constantly having to track orders for customers (wondering why it's not a built in feature with BigCommerce.)

nic...com

May 11, 2015  on Bigcommerce

Just in time! -

This app is PERFECT!!! With Big Commerce, there was no easy way to update my customers on the status of their orders, unless I did it manually. As my company is starting to get busier, I was starting to wonder how I was going to keep up (and keep track!) AfterShip couldn't have come to my attention at a better time! Works beautifully with my store and notifies my clients of their order status every step of the way! Already receiving great feedback from my customers about how wonderful the automated emails are! Keep up the great work! LOVE THIS APP!! =)

CRUSTY PUNK

Apr 15, 2015  on Bigcommerce

review of aftership -

it is a fantastic way to get personal with your customers as it makes them fell like you appreciate their business with up to date tracking  

sco...com

Apr 11, 2015  on Bigcommerce

Convenient and helpful -

Just what I have been looking for.  Easy to install and very user friendly.  I already discovered a problem with a package.

apo...com

Apr 10, 2015  on Bigcommerce

Best Shipping App -

Very easy and to use! Works with BC with ease and is very easy to setup. Tons of options and email notifications are just awesome. I couldn't recommend a better application for your shipping needs. Also has a Quickbook integration (extra) for those that need. They also made tons of improvements including when the shipping notification will be sent to your customers. As you have many choices to send that email to your customer. I couldnt recommend a better app for your store on BC than this.

ega...com

Apr 05, 2015  on Bigcommerce

Most useful app -

This is the most useful add-on for our store, simply a must. I have been searching for such a solution for a long time before. Now we are using it for about a year and I cannot imagine being without it. Also five stars for incredible fast and useful support from these awesome team.

dra...com

Apr 01, 2015  on Bigcommerce

GREAT APP, Works Perfect for us -

Easy to set up, Everything in one place and send notifications all from one spot for different selling spots.

ado...com

Mar 28, 2015  on Bigcommerce

No brainer -

Free to use and saves you time, money and keeps you organized- it should be a no brainer.

Erasmos Bayne

Feb 20, 2015  on Bigcommerce

totally awesome -

That's awesome. Customer support, features, install and price are all outstanding. Recommended!

ash...com

Feb 15, 2015  on Bigcommerce

Amazing App! -

This app has saved so much time with shipping emails and tracking! If you don't use this app, you're making a huge mistake!

dav...com

Feb 12, 2015  on Bigcommerce

Excellent addition to BigCommerec site! -

Looks great! This will definitely save us time an money! cant wait to use it on a daily basis.

Div...com

Feb 02, 2015  on Bigcommerce

Great App -

Super easy to use. This app is a must for e commerce businesses. I am a small business owner and this is a great app for me. It is an automatic integration and sends emails to my customers for me! The emails can be customized for a more personal feel and affect. My customers will be very happy! and I am very happy as well because customers constantly love to know updates and to have a feeling that a seller/business cares about them. Aftership helps give that personal touch and care that small businesses especially need. Just another great feature for my business that is automatic and does not tie my time down! I love the app!!!

con...com

Jan 27, 2015  on Bigcommerce

Easy to use and simple too -

Love the ease and the simplicity of this app. Glad I got this app.

sal...com

Jan 20, 2015  on Bigcommerce

Awesome Product -

Aftership makes my job 100 times easier by automatically connecting to my store and automating my tracking numbers for each order into real-time emails / text message notifications to my customers.  I've even had customers leave online reviews about how "cool" it is that they get notifications. That they dont even get these notifications through amazon!  Now that is definitely something that makes for a great customer service expereince and I owe this to Aftership.   Thanks guys for the awesome product. Keep making this product awesome!

Nabeel Mulla

Jan 18, 2015  on Bigcommerce

Seems great -

I just installed this app and it seems as if it will be a nice addition for my customers. I'm happy!

aer...com

Jan 16, 2015  on Bigcommerce

Clean Interface -

I like the clean interface of Aftership. I also like that there is a free version that will work for most small businesses until you'd like to upgrade. I've tried Aftership on a woocommerce site and liked that it just integrated right into our customers order history page so when it came to BigCommerce, this app was a no-brainer to use.

Cisco

Jan 15, 2015  on Bigcommerce

Good Start -

Easy to install, works as described. Wish there was a way to update when I want, not every 3hrs. Would be nice if my customers could see this live tracking when they logged in their account. Icons/notifications to show when packages are still in transit beyond their scheduled delivery date might make the app worth the price. It's a good start.

sco...com

Jan 15, 2015  on Bigcommerce

Great Product Samves Time -

I really enjoy this feature packed app and it saves me a ton of time.

the...com

Dec 21, 2014  on Bigcommerce

Did not work -

12-20-2014 After several hours of trying to integrate this app with my Bigcommerce store I couldn't figure it out. I am not a programmer, but can for sure find my way around code in Bigcommerce. Every attempt at changing my code was unsuccessful, because I found their code is broken. Any real tracking number that I put in after adding the code to my site would only result in "Pending" and showed me no details of the order. I would likely purchase the paid version to integrate notifications, but if it doesn't work with the free version than I am not spending the money on something that doesn't work. Good luck if you install this app, you will find it doesn't work after going through all the trouble of changing your code. 

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