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Customer reviews: AfterShip Tracking

Develop by Preferred

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

Charles Lariviere

Jul 30, 2015  on Bigcommerce

Great App -

Aftership is extremely easy to install and configure with your store. It is a great implement that customers love!

Jorge Tendeiro

Jul 24, 2015  on Bigcommerce

Excellent -

Superb app. Makes monitoring deliveries a breeze. Australia Post is awful at online tracking and notification but this app notifies customers via email or text every step of the way. Absolutely brilliant.

dea...com

Jul 18, 2015  on Bigcommerce

Been using on all of my e-commerce sites -

Amazing software and dropped support tickets for shipment questions dramatically.  On top of that, my customers LOVE the fact that they get a ton of status emails about their package so they always know what's going on.  Very professional.

sal...com

Jul 06, 2015  on Bigcommerce

Great App for tracking shipments -

After losing revenue due to lost or misdirect packages or simply packages left unclaimed and returned to sender, I am finding that aftership is wonderful for updating me on what is happening with my package. At 10 cents per order tracking, it is more than worth my lost packages.

sal...com

Jun 26, 2015  on Bigcommerce

Over a year, works great still - I've been using this for over a year now and while I don't look at the status much myself, customer response from the email updates they get have been positive. The cost is worth it.

Admin Account

Jun 12, 2015  on Bigcommerce

Great Product -

I was skeptical trying this at first. However, since adding it to my website it has turned out to be an easy to integrate great resource for my employees and customers. Looking forward to finding even greater uses for this app !

con...com

Jun 09, 2015  on Bigcommerce

Great Tracking App -

Great tracking app. I use this on another website I have. Nice to be able to add tracking # and get updates till delivered.

hea...com

Jun 08, 2015  on Bigcommerce

Great App -

it has a lot of couriers covered for most significant countries, also can add specified couriers upon request. overall, it is a quite nice app.

dav...com

Jun 02, 2015  on Bigcommerce

Great App -

So this APP was super easy to install. We have only been using it one day that is why I only gave it 4 stars. So far so good. Once we get more traffic I will upgrade to the notifications for customers. Very inexpensive. Good job guys!

Update: 4 years later - this app has been great! Support has always been super responsive. I have nothing but good things to say.

Smith

May 14, 2015  on Bigcommerce

Very Nice App -

This is a very nice app that gives my customers another reason to come back to my site, rather than a shippers site.  Provides added convienence not just for my customers but myself as well.

gar...com

May 11, 2015  on Bigcommerce

Love this App -

This app made me look like a hero at the office.  Solved a BIG problem we had constantly having to track orders for customers (wondering why it's not a built in feature with BigCommerce.)

nic...com

May 11, 2015  on Bigcommerce

Just in time! -

This app is PERFECT!!! With Big Commerce, there was no easy way to update my customers on the status of their orders, unless I did it manually. As my company is starting to get busier, I was starting to wonder how I was going to keep up (and keep track!) AfterShip couldn't have come to my attention at a better time! Works beautifully with my store and notifies my clients of their order status every step of the way! Already receiving great feedback from my customers about how wonderful the automated emails are! Keep up the great work! LOVE THIS APP!! =)

CRUSTY PUNK

Apr 15, 2015  on Bigcommerce

review of aftership -

it is a fantastic way to get personal with your customers as it makes them fell like you appreciate their business with up to date tracking  

sco...com

Apr 11, 2015  on Bigcommerce

Convenient and helpful -

Just what I have been looking for.  Easy to install and very user friendly.  I already discovered a problem with a package.

apo...com

Apr 10, 2015  on Bigcommerce

Best Shipping App -

Very easy and to use! Works with BC with ease and is very easy to setup. Tons of options and email notifications are just awesome. I couldn't recommend a better application for your shipping needs. Also has a Quickbook integration (extra) for those that need. They also made tons of improvements including when the shipping notification will be sent to your customers. As you have many choices to send that email to your customer. I couldnt recommend a better app for your store on BC than this.

ega...com

Apr 05, 2015  on Bigcommerce

Most useful app -

This is the most useful add-on for our store, simply a must. I have been searching for such a solution for a long time before. Now we are using it for about a year and I cannot imagine being without it. Also five stars for incredible fast and useful support from these awesome team.

dra...com

Apr 01, 2015  on Bigcommerce

GREAT APP, Works Perfect for us -

Easy to set up, Everything in one place and send notifications all from one spot for different selling spots.

ado...com

Mar 28, 2015  on Bigcommerce

No brainer -

Free to use and saves you time, money and keeps you organized- it should be a no brainer.

Erasmos Bayne

Feb 20, 2015  on Bigcommerce

totally awesome -

That's awesome. Customer support, features, install and price are all outstanding. Recommended!

ash...com

Feb 15, 2015  on Bigcommerce

Amazing App! -

This app has saved so much time with shipping emails and tracking! If you don't use this app, you're making a huge mistake!

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