Promising App - Great app for displaying the tracking status of all orders, simple to install.Hopefully the developers can add some extra features such as sorting by different columns and being able to view more than 20 orders at a time.

Great App - Very easy to track shipments. Has its own custom tracking page, plus email notifications. Would def recommend.

Tracking made easy - I've been using aftership on my site for a while now, and customers appreciate the all-in-one easy info that aftership provides. recommended for store owners who handle almost everything on their own, aftership definitely helps to reduce your daily task.

App Works Great - App itself works great now... When I first installed the app and set everything up it wouldn't automatically sync tracking numbers from my BigCommerce store. I emailed support that afternoon about the problem and the next morning I had a response (great right?). So I added them as a user on my site as they asked to diagnose the problem. I didn't get another response until late that afternoon when I had already left, so I responded the following morning. I had to make them the Store Owner because for whatever weird reason, no one but the Store Owner can access apps in BigCommerce (IMO any Admin should be able to, but that's just me.) So I hesitate at first, but the person actually is with Aftership, so I make them the Store Owner and email them to inform them of such. That's been about 36 hours ago now and I haven't gotten a response as of yet with 3 emails having been sent. So, I had to get BigCommerce to give me back Store Owner status because they won't reply and I need to access my other apps. I've got folks asking for tracking numbers since Aftership isn't sending the emails and I'm not the store owner so I can't get into my ShipStation account to find the tracking number manually, not can I ship new orders via ShipStation. Anyways, long story short, the App itself gets 5 Stars, the Support gets 0 Stars from me. I'll average that out for 4 Stars overall. Truthfully, if they step up their support, I would make this 5 Stars. I understand everybody has bad moments, so I'm not formally complaining to Aftership or holding it against them, but it was a major headache for me. I'm the "Internet Guy" at our $9,000,000+ store and you try telling your boss or customers you can't pull tracking numbers.

Easy Peasy - Easy to learn and control. Adding the track button to order status page was just what I was looking for.

Great App - This app makes tracking orders super easy. My customers are happy and that makes me happy!

LOVE LOVE LOVE THE APP - i love this app, used it before and now love the additional features and ease of use. What i do not love is the way it disconnected from big commerce.. they need to fix that it was a hassle to reconnect

Our Customers Love This App - Great features and most of all our customers love us for it. Aftership helps look more professional and tracking updates are very powerful customer retention tool. Thank you Aftership for this great app.

Be professional in just a few clicks - Aftership is the easiest way for your eCommerce business to be professional to your customers. Telling them well in advance of their shipments not only give your customers a peace of mind but also reduces the amount of work to reply to customers' individual enquiries.

Does Not Get Any Better Than This - We have been using AfterShip for a few years on numerous stores and for the money you cannot get a better tool to keep your customers informed concerning the status of their order. Do not delay in trying.

Good App for tracking packages - Good App for tracking packages for both the business as well as your customers. Customers get notifications of delivery status & can easily view their order status within their own account. Only downside ive seen is that you have to uninstall and reinstall the app as it becomes "disconnected" occasionally.

Best CSAT add-on for the $ - Of all of the add-ons we've tried to improve the customer experience this has been the best for the money. My customers simply LOVE the real-time updates on the status of their shipments. It's a major improvement over the default BC "you're order has shipped" type of scenario!

Great App - Great app. Makes communication with customers so easy and helps us keep up to date with the orders and their delivery.

AfterShip a Great App! - Only took a couple of minutes to set up and will be a very reassuring and impressive automatic app to have for my customers and myself, timewise! Thank you for this help from BigCommerce!

Higher Recommend App - Customers love to stay informed about their shipment, aftership is easy to setup and use.

Love this App - Super helpful for our customers. Way less calls to track packages since they are notified in real time.

Great follow up - Love this app. Used it with all my store platforms. Easy to set up and provides a remarkable customer service approach.

Great! - Significantly reduced our customer service inquiries asking "where's my order". Great value for the money!

Worth every penny - Customer notifications are the reason we use this app. Letting our customers know that their package is out for delivery has saved everybody a lot of grief.

Aftership - Customers and our customer service team like the timely shipping updates. Customers can make sure that they are available when items get delivered or can contact the courier to arrange an alternate time. Our customer service team are alerted to delivery exceptions so we can proactively action them. Helps make good customer service, even better!