Awesome -

I've been wanting something like this on my store for a long time.  Great service!

Initial Review -

So far so good.  I thihk this app will end not only providing convenience but will actually save my company money.  Awesome product.

Everyone Needs This! -

This is one of the best apps we've installed on our store -- I'm thrilled with the features, and with the accuracy of the information it provides.  The custom status updates we can send to our clients look so incredibly professional -- a HUGE upgrade from what BC provides on the standard store!  My only regret is that we waited so long to get it.  This should've been on our store from Day 1.

I will say that installing this app was incredibly tricky -- the directions provided did not exactly do the trick.  Don't give up on it, though.  Their customer support replies (at night) by email, and they are VERY helpful.  They basically installed several of the features for me when I started having troubles.  They answered every question I had, and they were so helpful and courteous.  Once the app was installed, the execution was flawless.  Fire and forget -- it was exactly what we needed.

The only thing I wish that it did would be to auto-update the status of an order through our BC order control panel (i.e. change an item status to "SHIPPED" when the carrier reports that it has shipped.)  I still have to do it manually, but it's not that big of a deal.

Excellent product -

I had trouble finding a way to send good looking notices out to customers after shipping. Then I was introduced to Aftership. It really helped me out in a big way in such a convenient manner. On top of that....it free! How good can it get.....

Easy to Install -

I installed aftership over the weekend. I added my first tracking number today. It was easy to use and the tracking information promptly loaded into the app.

If you track your shipments get it -

Easy install, import works great.  Super easy to check status of your Big Commerce outgoing shipments.   We lost the connection to our store at one point and their support was responsive and helped us fix the issue

Nice app -

Gives us the ability to provide tracking support to customers whose orders are not shipped with Australia Post.

Easy to set up, handy app -

This was easy to set up and we get less customer inquiries regarding shipping status. Especially great during the holidays! Only wish the pre-populated tracking could be in an easier location so the customer could find it easier when looking up past orders. Then it would get 5 stars.

Exceptional App -

Seasonal crunch of hundreds of orders going out at once, AfterShip has made tracking shipping so, so much easier.  Would love to see an update/fetch button to bring in all new orders with tracking numbers from BigCommerce, but other than that it is pretty complete, with a simple,clean UI.

The Best Tracking App , or should I say the ONLY tracking app available! -

I have been seeing Aftership for awhile in bigcommerce's app store but had no idea what it can do until my recent google search for a tutorial on how I can show tracking info of the courier I used within my website. I was pointed to this app and tried installing it. I am very surprised at the extent of what its free version can do. I am still requesting for one of the local courier to be included, but with the available courier synced to my website, I love how I can see all the status of my deliveries in one dashboard! 

Total time saver, and support is also excellent even if I am on a free version. Thanks for coming up with this very useful app!

Improves customer shopping experience and better management of shipped orders -

You can get alerts on shipped packages that have issues with delivery so you can be ahead of the upcoming problem and take early action. Customers can track the progress of their package without leaving their account on your website. It's pretty cool.

Whoaaa -

I had a slight issue and Edward assisted me with resolving it correctly. App is a time saver for me and customers love it.

Thanks again!

Excellent indeed! -

Just signed up and I already love how in integrates with what I already have! Love it!

Get app, very helpful -

Our automatic email notifications were sending the tracking numbers to customers but not providing the right url to track the package, for example a UPS tracking number was linked to the FedEx page.  Since this was a global feature with BigCommerce we couldn't fix it, until we found AfterShip.  We simply included a link to our website where we have the AfterShip widget.  Customers can now track their packages with ease and we no longer receive calls from upset customers.

Awesome app, highly recommended!

Good -

Good app, and easy to use. Was a little difficult setting up but after set up was done its been good :)

Customers love it! -

Who wouldn't want to be informed of their package's progress? Easy to use and helpful support.

A+++++ PRODUCT -

I was extremely impressed by the amount of information given at just the touch of a button. Super easy to install...up and running in no time!

Support? Disappointing. -

Reviews from a year ago talk about great support, I have not seen that. No phone or chat service, email only. A very specific email question was answered with the link to the simple instructions on the website. Knew that, did that already.

Also take a look at the screenshots of the tracking list, two columns both with the same information, the tracking number. You can't search using customer name or order number. How can you realistically check a customer's package?

I really want this app to be what it seemed to be and I would love to talk or chat with someone at Aftership to solve some of the simple problems.

works great -

This product works great.  It was very easy to setup and it started bringing in the orders right away.  It took a bit of patience to setup the email reminders ( editor is a little quirky ) but once that was done, its been solid.

Andrew

Covers most (all) main couriers in Asia -

We only trade within India and was unsure at first if any app will fit our requirements for shipment tracking. But aftership has been brilliant it covers all of the courier providers we use. :)