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Customer reviews: AfterShip Tracking

Develop by Preferred

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

sup....us

Feb 03, 2016  on Bigcommerce

Awesome -

I've been wanting something like this on my store for a long time.  Great service!

vap...com

Jan 27, 2016  on Bigcommerce

Initial Review -

So far so good.  I thihk this app will end not only providing convenience but will actually save my company money.  Awesome product.

eli...com

Jan 26, 2016  on Bigcommerce

Everyone Needs This! -

This is one of the best apps we've installed on our store -- I'm thrilled with the features, and with the accuracy of the information it provides.  The custom status updates we can send to our clients look so incredibly professional -- a HUGE upgrade from what BC provides on the standard store!  My only regret is that we waited so long to get it.  This should've been on our store from Day 1.

I will say that installing this app was incredibly tricky -- the directions provided did not exactly do the trick.  Don't give up on it, though.  Their customer support replies (at night) by email, and they are VERY helpful.  They basically installed several of the features for me when I started having troubles.  They answered every question I had, and they were so helpful and courteous.  Once the app was installed, the execution was flawless.  Fire and forget -- it was exactly what we needed.

The only thing I wish that it did would be to auto-update the status of an order through our BC order control panel (i.e. change an item status to "SHIPPED" when the carrier reports that it has shipped.)  I still have to do it manually, but it's not that big of a deal.

jtl...com

Jan 21, 2016  on Bigcommerce

Excellent product -

I had trouble finding a way to send good looking notices out to customers after shipping. Then I was introduced to Aftership. It really helped me out in a big way in such a convenient manner. On top of that....it free! How good can it get.....

lmw...com

Jan 13, 2016  on Bigcommerce

Easy to Install -

I installed aftership over the weekend. I added my first tracking number today. It was easy to use and the tracking information promptly loaded into the app.

inf...com

Jan 05, 2016  on Bigcommerce

If you track your shipments get it -

Easy install, import works great.  Super easy to check status of your Big Commerce outgoing shipments.   We lost the connection to our store at one point and their support was responsive and helped us fix the issue

ord....au

Dec 15, 2015  on Bigcommerce

Nice app -

Gives us the ability to provide tracking support to customers whose orders are not shipped with Australia Post.

adm...com

Nov 29, 2015  on Bigcommerce

Easy to set up, handy app -

This was easy to set up and we get less customer inquiries regarding shipping status. Especially great during the holidays! Only wish the pre-populated tracking could be in an easier location so the customer could find it easier when looking up past orders. Then it would get 5 stars.

Howard Case

Nov 28, 2015  on Bigcommerce

Exceptional App -

Seasonal crunch of hundreds of orders going out at once, AfterShip has made tracking shipping so, so much easier.  Would love to see an update/fetch button to bring in all new orders with tracking numbers from BigCommerce, but other than that it is pretty complete, with a simple,clean UI.

Ella Lim

Nov 12, 2015  on Bigcommerce

The Best Tracking App , or should I say the ONLY tracking app available! -

I have been seeing Aftership for awhile in bigcommerce's app store but had no idea what it can do until my recent google search for a tutorial on how I can show tracking info of the courier I used within my website. I was pointed to this app and tried installing it. I am very surprised at the extent of what its free version can do. I am still requesting for one of the local courier to be included, but with the available courier synced to my website, I love how I can see all the status of my deliveries in one dashboard! 

Total time saver, and support is also excellent even if I am on a free version. Thanks for coming up with this very useful app!

jin...com

Nov 06, 2015  on Bigcommerce

Improves customer shopping experience and better management of shipped orders -

You can get alerts on shipped packages that have issues with delivery so you can be ahead of the upcoming problem and take early action. Customers can track the progress of their package without leaving their account on your website. It's pretty cool.

Terry Myers

Nov 04, 2015  on Bigcommerce

Whoaaa -

I had a slight issue and Edward assisted me with resolving it correctly. App is a time saver for me and customers love it.

Thanks again!

Hortencia Moore

Oct 23, 2015  on Bigcommerce

Excellent indeed! -

Just signed up and I already love how in integrates with what I already have! Love it!

Fred Tardie

Oct 09, 2015  on Bigcommerce

Get app, very helpful -

Our automatic email notifications were sending the tracking numbers to customers but not providing the right url to track the package, for example a UPS tracking number was linked to the FedEx page.  Since this was a global feature with BigCommerce we couldn't fix it, until we found AfterShip.  We simply included a link to our website where we have the AfterShip widget.  Customers can now track their packages with ease and we no longer receive calls from upset customers.

Awesome app, highly recommended!

pay....au

Sep 30, 2015  on Bigcommerce

Good -

Good app, and easy to use. Was a little difficult setting up but after set up was done its been good :)

tra...com

Sep 17, 2015  on Bigcommerce

Customers love it! -

Who wouldn't want to be informed of their package's progress? Easy to use and helpful support.

inf...com

Sep 17, 2015  on Bigcommerce

A+++++ PRODUCT -

I was extremely impressed by the amount of information given at just the touch of a button. Super easy to install...up and running in no time!

mar...com

Sep 15, 2015  on Bigcommerce

Support? Disappointing. -

Reviews from a year ago talk about great support, I have not seen that. No phone or chat service, email only. A very specific email question was answered with the link to the simple instructions on the website. Knew that, did that already.

Also take a look at the screenshots of the tracking list, two columns both with the same information, the tracking number. You can't search using customer name or order number. How can you realistically check a customer's package?

I really want this app to be what it seemed to be and I would love to talk or chat with someone at Aftership to solve some of the simple problems.

con...com

Aug 31, 2015  on Bigcommerce

works great -

This product works great.  It was very easy to setup and it started bringing in the orders right away.  It took a bit of patience to setup the email reminders ( editor is a little quirky ) but once that was done, its been solid.

Andrew

apo....in

Aug 20, 2015  on Bigcommerce

Covers most (all) main couriers in Asia -

We only trade within India and was unsure at first if any app will fit our requirements for shipment tracking. But aftership has been brilliant it covers all of the courier providers we use. :)

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