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Customer reviews: AfterShip Tracking

Develop by Preferred

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

con....au

Jun 29, 2016  on Bigcommerce

Seamless Integration - Perfect Product - An incredible app to add to your BigCommerce store. Easy to install, easy to setup and most of all, easy for the customer to use. Gives you peace of mind when it comes to knowing where your orders are and if there are any failed deliveries. Highly recommend AfterShip. Wouldn't create another online store without it.

jor...com

Jun 28, 2016  on Bigcommerce

Great Application! - So far so good, a great tool to keep your customers updated on their shipment status so you don't have to spend much time on the phone, the personalized tracking page is also great so they'll have the opportunity to visit your store right from there. We recommend this application 100%.

ila...com

Jun 28, 2016  on Bigcommerce

Great App - Love this product! Now my customers get notifications for any delivery exceptions which was important to me! Very easy to install and use! Great Job!

David Ward

Jun 28, 2016  on Bigcommerce

Awesome Product - Love this app and so do my customers! It's one of the best apps for BigCommerce and definitely helps with customer satisfaction and loyalty.

mis...com

Jun 28, 2016  on Bigcommerce

Love It! - I really love this app. It makes keeping up with my packages after they;ve been shipped a lot easier. Everything is easy access in one app.

Matt Johnson

Jun 28, 2016  on Bigcommerce

Great Shipping App - Awesome shipping app. Gives customers great info on the status of the shipment! Helps minimize shipping inquiries.

zav...com

Jun 28, 2016  on Bigcommerce

Perfect - Perfect app, I am using aftership since ıt is founded, the CEO help us a lot. THank you aftership tema

dan...com

Jun 16, 2016  on Bigcommerce

No Brainer - Must have app. Today, many people are too stupid to know how to use a tracking number. This app emails and texts the tracking information to the buyers and notifies them if there is a problem with the delivery, so they can re-schedule or pick it up at the post office. Worth every cent.

Kate

May 20, 2016  on Bigcommerce

Great Product for Customer UX - I occasionally look in the BC Marketplace for new apps that will improve customer experience and journey. And this is definitely a must have. I dont know why but we get so many calls from our customers asking "WHERES MY STUFF?" umm did you click on the big image in your email that says track package here? Guess not, but now they can do that directly on our site - Aftership is simply AMAZING!

jay...com

Apr 19, 2016  on Bigcommerce

Error after Error -

Freight ship tracking work 1 out of 5 times .Customer service sucked.Cant do UPS international shipment tracking..Don't waste your time or $$$$ 

smo...com

Apr 08, 2016  on Bigcommerce

Easy to set up -

The set up was not too long and it does a great job. This is the one you would need if you are looking for something which has a similar function to your site.

K9 Nutraceutics™

Apr 06, 2016  on Bigcommerce

Limited Customization Options / Slow Support -

This app provides accurate information to your customers and functions well.  However, the customization options to "brand" the look and feel of the tracking page and notification emails are very limited or non-functional.  Even the aftership tracking button's color can not be changed to match your website's theme.  Combined with slower than average support response time makes the app frustrating for any business that is looking to achieve an appearance other than something that is one-size-fits-all.

It functions well and is definitely worth considering if you are willing to accept the customization limitations.

gam...com

Mar 26, 2016  on Bigcommerce

ADDS CREDIBILITY -

This adds a tremendous amount of credibility to my site. It shows that we don't just care about selling them product, but that we show the importance of making sure our customers are taken care of every step of the way even after they have checked out.

far...com

Mar 16, 2016  on Bigcommerce

Pretty good! -

I use aftership so my customers can track their packages in the order details. Does exactly what I need!

cit...com

Mar 05, 2016  on Bigcommerce

So far so good -

Just installed aftership and so far so good. Was easy to set up and seems to work as advertised. Only giving 4 stars because I haven't had it long enough to give it 5.

cyn...com

Mar 04, 2016  on Bigcommerce

awesome product -

This is exactly what I was looking for, very easy to use. Definitely recommend for anyone who ships orders in multiple packages as you can include the specific items shipped in your Aftership emails. It's a great replacement for BC's vague order status emails.

nevkens

Feb 24, 2016  on Bigcommerce

Great App -

I love this app, i love it more that by customers pro actively tracking their shipment, they are returning back to my site which could potentially turn into another sale. Offering everything at one place is only helping myself

des...net

Feb 17, 2016  on Bigcommerce

Great app -

This is a great app... certainly picks up where Big Commerce falls off. Puts you in control of what, when and where of your shipments. 

soh...com

Feb 10, 2016  on Bigcommerce

very useful app -

great and useful app to keep shipping status up to date and in check. a great tool to handle customer service.

Steve Berg

Feb 05, 2016  on Bigcommerce

Really Worthwhile -

This is a fantastic shipment addon - all my shipment details in one place!  Highly recommend you using this with your BigCommerce store!  Wish I had found this years ago!!

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