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Customer reviews: AfterShip Tracking

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The AfterShip Tracking app for BigCommerce helps merchants automate shipment tracking and improve customer experience. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

gil...net

Sep 02, 2016  on Bigcommerce

Quick resolution for my problem - Very professional and courteous help from Natin resolved my issue in a second!

Aparna Sachathamakul

Aug 17, 2016  on Bigcommerce

Amazing App! - AfterShip is amazing! The app is easy to use and seamless. AfterShip helped me:1. Reduce my customer service inquires by providing my customers up to date information on delivery times;2. Reduce Freight Fees by tracking items before they were returned to our warehouse;3. Create a value add for my customers by providing a delivery reminder on the day. I am very impressed.

Aparna Sachathamakul

Aug 17, 2016  on Bigcommerce

Amazing App! - AfterShip is amazing! The app is easy to use and seamless. AfterShip helped me: 1. Reduce my customer service inquires by providing my customers up to date information on delivery times; 2. Reduce Freight Fees by tracking items before they were returned to our warehouse; 3. Create a value add for my customers by providing a delivery reminder on the day. I am very impressed.

bri...com

Jul 14, 2016  on Bigcommerce

Great App - We are in the process of starting up our website, I haven't yet had the ability to take full advantage of the AfterShip app, but from what I can tell so far it is a great tool and addition to our website. I love that the app is fully integrated with BigCommerce, and love having all these tools to make the shopping experience for our customers better. Will update with 5 stars when I can fully test all the features.

for...net

Jul 08, 2016  on Bigcommerce

Saves time. Impresses customers. - Pays for itself many times over by saving time and customer service inquiries. Improves our customer experience as well. Great Service!

Preston

Jul 05, 2016  on Bigcommerce

Easy to use - Easy to use, very nice for customer updates. It's just to bad they charge per order instead of a month charge, it can get expensive.

rus...com

Jun 30, 2016  on Bigcommerce

Aftership - Aftership is a terrific app. Works flawlessly. Provides customers an amazing level of insight on their shipment progress. I have had several good reviews that specifically mentioned the emails aftership sends to update customers.

Radovan Draca

Jun 30, 2016  on Bigcommerce

We LOVE it and highly recommend it. - Aftership will take your order tracking notification email to next lever. We love it.

Leslie Bowman

Jun 30, 2016  on Bigcommerce

Simple but Brilliant - Simple app and yet very useful in tracking all your shipments directly from your website. Brilliant

Replica Lights Admin

Jun 29, 2016  on Bigcommerce

Convenient and nice looking interface - Convenient and nice looking lnterface but would be nicer to have own logo. Thanks.

con....au

Jun 29, 2016  on Bigcommerce

Seamless Integration - Perfect Product - An incredible app to add to your BigCommerce store. Easy to install, easy to setup and most of all, easy for the customer to use. Gives you peace of mind when it comes to knowing where your orders are and if there are any failed deliveries. Highly recommend AfterShip. Wouldn't create another online store without it.

jor...com

Jun 28, 2016  on Bigcommerce

Great Application! - So far so good, a great tool to keep your customers updated on their shipment status so you don't have to spend much time on the phone, the personalized tracking page is also great so they'll have the opportunity to visit your store right from there. We recommend this application 100%.

ila...com

Jun 28, 2016  on Bigcommerce

Great App - Love this product! Now my customers get notifications for any delivery exceptions which was important to me! Very easy to install and use! Great Job!

David Ward

Jun 28, 2016  on Bigcommerce

Awesome Product - Love this app and so do my customers! It's one of the best apps for BigCommerce and definitely helps with customer satisfaction and loyalty.

mis...com

Jun 28, 2016  on Bigcommerce

Love It! - I really love this app. It makes keeping up with my packages after they;ve been shipped a lot easier. Everything is easy access in one app.

Matt Johnson

Jun 28, 2016  on Bigcommerce

Great Shipping App - Awesome shipping app. Gives customers great info on the status of the shipment! Helps minimize shipping inquiries.

zav...com

Jun 28, 2016  on Bigcommerce

Perfect - Perfect app, I am using aftership since ıt is founded, the CEO help us a lot. THank you aftership tema

dan...com

Jun 16, 2016  on Bigcommerce

No Brainer - Must have app. Today, many people are too stupid to know how to use a tracking number. This app emails and texts the tracking information to the buyers and notifies them if there is a problem with the delivery, so they can re-schedule or pick it up at the post office. Worth every cent.

Kate

May 20, 2016  on Bigcommerce

Great Product for Customer UX - I occasionally look in the BC Marketplace for new apps that will improve customer experience and journey. And this is definitely a must have. I dont know why but we get so many calls from our customers asking "WHERES MY STUFF?" umm did you click on the big image in your email that says track package here? Guess not, but now they can do that directly on our site - Aftership is simply AMAZING!

jay...com

Apr 19, 2016  on Bigcommerce

Error after Error -

Freight ship tracking work 1 out of 5 times .Customer service sucked.Cant do UPS international shipment tracking..Don't waste your time or $$$$ 

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