Awesome Customer Service - Aftership has proven to be a reliable partner in managing our shipping needs, and their customer service truly stands out. Recently, I encountered an issue with my subdomain that was causing significant disruptions. I reached out to Aftership's support team, and they responded promptly and professionally.The support representative was knowledgeable and quickly understood the nature of my problem. They provided clear instructions and guided me through the necessary steps to resolve the subdomain issue. What impressed me the most was their willingness to go the extra mile; they didn't just provide a quick fix but ensured that I fully understood how to prevent similar issues in the future.Throughout the process, the communication was seamless, and the team remained patient and courteous. This level of customer service is rare and highly appreciated. Thanks to their efficient and effective support, my subdomain issue was resolved swiftly, minimizing any potential impact on my business operations.In summary, Aftership's customer service is exceptional, demonstrating a strong commitment to helping their customers succeed. Their team's expertise and dedication to resolving issues make them a valuable partner for any business. Highly recommended!

Great help for package delivery - We have had increasing problems with customers not receiving shipments. For our high-value shipments we require a signature. The AftershipTracking has been terrific at keeping customers informed about their order's progress with the delivery carrier.

Great Customer Service - Great customer service we had today from Sarana, Unfortunately some features are not available for Bigcommerce,.

Phenomenal customer service by Priya - I have never had such good customer support from any other SaaS application. She was prompt, understood my issues and fixed all of them. Hats off to her and the team. Thank you for being so awesome!

Great customer service by Priya!! - I love aftership! It is a great app to provide shipping information to my customers and at the same time increase their loyalty and new interest!

Priya is Amazing! - I was in need assistance with setting up my Tracking plan when I reached Priya. She was very helpful and answered all my questions quickly. Very pleased with her service. The app overall is very intuitive, great user interface and I appreciate how there are constant useful updates.

Aftership Tracking Page - Definately must have and everytime i need help, customer support is always available to help and resolve the problem fast. Nitin was my last customer service representative and he made the process seamless and easy.

Aftership Tracking Page - The feature is very useful to work with multiple brands and with the help of Nitin we solved the issue.

Excellent App and and support - This app is truly excellent. It is easy to use, has a wide range of features. Whenever I encounter any issues while using the app, the support team is always prompt and helpful. Their support is truly outstanding.

Outstanding Customer Service Experience - We recently encountered an issue with not receiving notification emails, which was caused by our own mistake. The customer service team at AfterShip was incredibly diligent and helpful in resolving this problem. They responded promptly and provided clear, step-by-step guidance to ensure everything was fixed quickly. We appreciate their professionalism and dedication to customer satisfaction. Highly recommend AfterShip for their excellent support and reliable service!

Good help to solve problem - CS Nitlsh was so helpful and supportive. So patience to guide me step by step.

Very Easy and Functional - AfterShip Tracking was easy to integrate with BigCommerce and offers a lot of functionality. Our customers have enjoyed the quick shipment updates.

Excellent Product and Support - Worked with Ankit today to quickly resolve an issue we were having with tracking. He was exceptionally helpful. AfterShip is defiantly the best bang for the buck in tracking app for BigCommerce.

Connection BC to aftership - Spoke to Customer service and they helped walk me thru getting all set up correctly.

WORST APP EVER - Terrible app, the carrier are not sync properly and the support is so bad. Unfortunately, this is the only tracking app on BigCommerce. I think it has become very urgent to allow other tracking app to offer their services for BigCommerce stores because Aftership is just absolutely useless. I have lost weeks speaking to the support that don't even take the time to check if something can be done...

Great Service - It can be daunting to set everything up between different courriers and shipping apps, but the support team over at Aftership was always ready and willing to lend a hand. Would recommend.

Good product - support could be improved - Our experience using Aftership has been mostly positive. The email templates are easily customizable which gives us a lot more branding opportunities than our previous shipping email software. It's easy to use and helpful to our customers. We are quite happy with the product itself. However, we have had an issue with their support team that has been difficult to resolve. We were overcharged as a result of an issue with our initial set up and have had a hard time getting refunded for the extra charges. To date we have only received a partial refund after multiple chats and assurances that the issue would be resolved.

Support is terrible - Had a problem where Aftership just stopped working, after days with support going nowhere I decided to just uninstall the app and reinstall I managed to fix this myself in 5 minutes, support was just awful and had no knowledge of their app or bigcommerce, I may now stop using this due to their lack of knowledge

Good app but they nickel and dime you - Great app and service but it's off putting the extra charges for Users and $30 dollars a month for a simple report. I would switch soon to another app for that reason

Rip Off - Way too much info on the dashboard, totally useless ideas of accepting reviews - what on earth?? $100-$150 per month JUST TO PROVIDE A URL LINKED Tracking number on Order Status EmailsPathetic! Seriously annoying BC does not provide a simple table to link this info, instead tries to force a purchased app - Who do you think you are Apple?