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Customer reviews: AfterShip Tracking

Develop by Preferred

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

msb...com

Jan 15, 2017  on Bigcommerce

After Ship - This app is a awesome idea, it's very simple, user friendly and most importantly it has done everything that it said it would. It's always nice to know that you have a tool handy that will allow you as well as your customers to keep up with packages.

mtu...com

Jan 07, 2017  on Bigcommerce

Shipping App - I have tried a lot of shipping apps, but none of them came even close of what AfterShip can do, you can depends on this app because it will get the job done. You don't have to worry about if your customers got their products because AfterShip is on it before you is on it, that is how fast they are, give them a try you won't be disappointed.

gtm...com

Dec 15, 2016  on Bigcommerce

Excellent Tracking App - This is a great tracking app that integrates with multiple channels so you can keep track of all your shipping with just Aftership

ste...com

Dec 15, 2016  on Bigcommerce

Needs more Shipping Companies - Has several Main Companies here in Australia but doesn't have Allied Express which is a biggie. Useless App for me

Pet...com

Dec 13, 2016  on Bigcommerce

GREAT and MUCH NEEDED App !!! - Aftership is a GREAT and NEEDED APP that picks up where Big Commerce dropped the ball !!!

Jamie Tidrick

Nov 16, 2016  on Bigcommerce

Good Idea, but needs more support for US LTL carriers - We like the aftership system as it generates nice clean tracking and other notification for our customers. However it seems that apps like this that deliver notification for ground carriers are a dime a dozen. We really need more functionality to support LTL freight carriers. Since most all carries, at least national ones, support open API integration, then this should be fairly simple to add functionality. However Aftership uses the "Submit functionality requests" and subsequent "voting" to add functionality. The problem is that even items with good traction never seem to be addressed. This isn't just aftership, but most companies that go by this method. It doesn't really matter how many people request it. So overall that's disappointing but it's a good system, don't get me wrong. If you need simple and clean notifications to your customers then go with this. If you need freight notifications to US based customers, just know that only a handful of LTL carriers are supported.

Zable Store

Nov 16, 2016  on Bigcommerce

can't even get a username - every single user name I input just said it's in use, I put my store name, my name, everything I could think of 15 different combinations and everything said it is already in use. It's not possible that that's the case so there's just some issue and it's stuck so I can't even get registered.

Ame...com

Nov 03, 2016  on Bigcommerce

Tracking Orders - I was looking for a app that's going to help me on Tracking my Orders, and i came upon this app AfterShip....So I'm like let me check it out! I see over 200 people has it! so it must be something about it! and yes this is the app for business owners, I just love it! now I'm free to do as i like!

vid...com

Sep 29, 2016  on Bigcommerce

Looks Good - Very easy install/setup, will be testing this out with our store - looks very promising and likely to save a lot of time in the shipping dept.

sal...com

Sep 28, 2016  on Bigcommerce

Aftership Excellent Job - Aftership does an excellent job. It helps me everyday be less stressed out with less customer support. A+

ord...com

Sep 08, 2016  on Bigcommerce

Great product and excellent support (live and documentation) - I've been using Aftership for about a month now and I am very pleased with both the app and the customer service. I got it up and running right away using the visuals and within a few hours I had an email from their support team checking in on me. I highly recommend this service to any click and mortar business!

gil...net

Sep 02, 2016  on Bigcommerce

Quick resolution for my problem - Very professional and courteous help from Natin resolved my issue in a second!

Aparna Sachathamakul

Aug 17, 2016  on Bigcommerce

Amazing App! - AfterShip is amazing! The app is easy to use and seamless. AfterShip helped me:1. Reduce my customer service inquires by providing my customers up to date information on delivery times;2. Reduce Freight Fees by tracking items before they were returned to our warehouse;3. Create a value add for my customers by providing a delivery reminder on the day. I am very impressed.

bri...com

Jul 14, 2016  on Bigcommerce

Great App - We are in the process of starting up our website, I haven't yet had the ability to take full advantage of the AfterShip app, but from what I can tell so far it is a great tool and addition to our website. I love that the app is fully integrated with BigCommerce, and love having all these tools to make the shopping experience for our customers better. Will update with 5 stars when I can fully test all the features.

for...net

Jul 08, 2016  on Bigcommerce

Saves time. Impresses customers. - Pays for itself many times over by saving time and customer service inquiries. Improves our customer experience as well. Great Service!

Preston

Jul 05, 2016  on Bigcommerce

Easy to use - Easy to use, very nice for customer updates. It's just to bad they charge per order instead of a month charge, it can get expensive.

rus...com

Jun 30, 2016  on Bigcommerce

Aftership - Aftership is a terrific app. Works flawlessly. Provides customers an amazing level of insight on their shipment progress. I have had several good reviews that specifically mentioned the emails aftership sends to update customers.

Radovan Draca

Jun 30, 2016  on Bigcommerce

We LOVE it and highly recommend it. - Aftership will take your order tracking notification email to next lever. We love it.

Leslie Bowman

Jun 30, 2016  on Bigcommerce

Simple but Brilliant - Simple app and yet very useful in tracking all your shipments directly from your website. Brilliant

Replica Lights Admin

Jun 29, 2016  on Bigcommerce

Convenient and nice looking interface - Convenient and nice looking lnterface but would be nicer to have own logo. Thanks.

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