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Customer reviews: AfterShip Tracking

Develop by Preferred

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

Keel

Jul 17, 2014  on Bigcommerce

Awesome Product - I just got start with Aftership but I love it already. This is an amazing and affordable product. The cost is minimum per week.

Bill

Jul 17, 2014  on Bigcommerce

Really cool idea - I'd never thought of a feature like this for my store, but it's a really neat thing that my customers appreciate a lot - plus it saves a lot of "please track my package" support requests!

Will

Jul 17, 2014  on Bigcommerce

Great Product - AfterShip is very easy to setup and install. The seamless integration with BigCommerce is a benefit. This is a great way to view your current shipments instead of clicking on each one (the way we have done it in the past - or learn about it from our customer). I wish that the integration would have the ability to tie back to the My Orders page, to show the tracking information on their profile. But, they do offer the ability to easily create a webpage to provide the shipping information.

Melissa

Jul 17, 2014  on Bigcommerce

Excellent! - Aftership is easy to use, priced right, and has a great interface. It saves me so much time! I highly recommend it.

Brent Hazelton

Jul 17, 2014  on Bigcommerce

Very Clean Interface, extremely useful. - Awesome app. Very happy with it and it truly is free! Great layout, good features for free version.

Ira

Jul 17, 2014  on Bigcommerce

The best by far - This is by far the best app I have ever used. Customer service is outstanding and product features are exactly what every Internet retailer should be using. Highly recommended

Josh [Voluto]

Jul 17, 2014  on Bigcommerce

Excellent Product, Great Support, Easy to Use! - Setting up the app couldn't have been easier, and it's as massive time saver for both the customer and myself.I would absolutely recommend it, and the cost really is very minimal for the Pro version

Eugene Panrudkevich

Jul 17, 2014  on Bigcommerce

just added it - So far so good. Helps us track problem shipments before the customers contact us. Will be rolling out this app to support agents shortly.

Alan

Jul 17, 2014  on Bigcommerce

Very useful tools - I just try it recently and I can't stop using it. My customers give me a very good review on my tracking system. Its worth to pay.

Aria Norton

Jul 17, 2014  on Bigcommerce

Works good so far! - I just downloaded this app for our shop. I was curious and I didn't want to leave a review until I had orders to ship out. And the verdict is I really like this app, it adds convenience for our customers and really does the tracking FOR them. My only suggestion is that it should update more often instead of every three hours.

Robert

Jul 17, 2014  on Bigcommerce

Slick Tracking App - Information is always good to have, especially in eCommerce. AfterShip gives us a convenient and professional looking resource to make sure our shipments are getting where they're supposed go and arriving when they're supposed to be there.

Crankbunny

Jul 17, 2014  on Bigcommerce

just want i was looking for! - Set up is very easy and flexible for different storefronts. Looking for a way to send reminders to customers EASILY that there orders are "in transit" or "delivered." Love being able to look at all the tracking numbers at once. Thumbs up!

Radovan

Jul 17, 2014  on Bigcommerce

Love It!!!! - Ability to notify a customer when the shipment is out for delivery is a perfect feature.

Howard

Jul 17, 2014  on Bigcommerce

Easy to Use - Simple to use and easy to setup. Allows you to see the status of shipments on one page and allows customers to easily check on orders.

Alain

Jul 17, 2014  on Bigcommerce

Love it - Easy to install with BC integration. The app looks great and is easy to use. Wished the Track button would install automatically within the history cart, but there are easy step demo on how to do it. Overall a great app Worth install within your store.

Creative Laser Solutions

Jul 17, 2014  on Bigcommerce

Nice - We were looking for some sort of app like this to allow customers to track their shipments without having to go to a different site. It's nice to have that option.

norma toraya

Jul 17, 2014  on Bigcommerce

works wonderful - great bonus for my customers! - Was easy to add to my Big Commerce shop and I love the ability to import csv files for other types of shipments (still fussing around with that part to make it easier to use). Love the friendly support too!

John Goldsmith

Jul 17, 2014  on Bigcommerce

Excellent! - This is a great app and installs very easily into BigCommerce. It works very well with Australia Post and is a good feature for our customers however it doesn't support our main freight company. Hopefully it will in the future.

Andrew Marsteller

Jul 17, 2014  on Bigcommerce

Excellent App / Huge Help - After Ship was easy to install and setup. We are a small company that handles 99% of our orders online and it's very easy to download the UPS CSV and then import it. After ship saves our company time and money by handling the tedious task of updating tracking. It has also helped us become more efficient by showing us exactly where packages are and showing us how long they take to arrive. This is a must have app for any company that ships with any major carrier. Well done!

Robert

Jul 17, 2014  on Bigcommerce

Shipping Status Centralized - Enjoying the convenience of having my site's shipment statuses in one convenient place. Would love to see the ability to manage several sites from one dashboard (tabs, perhaps?) and to have the functionality extended to other marketplaces such as Etsy. Keep up the great work!

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