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Customer reviews: AfterShip Tracking

Develop by Preferred

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

sal...com

May 03, 2014  on Bigcommerce

Great App. -

Pretty good app. Haven't had any orders yet before rating the app but it was pretty simple to install. Should really help with tracking customers emails.  We have it added to two websites now.

D Viljoen

Apr 30, 2014  on Bigcommerce

Simple to use. -

My customers love it, they get all their shipping info in a timely manner.

thanks

Nikki Venus

Apr 24, 2014  on Bigcommerce

Great App -

Love this app! It really is a must have and it tracks every delivery sent out. Well done AfterShip!

Frank O'Toole

Apr 16, 2014  on Bigcommerce

I don't get it -

This app doesn't make sense to me.  Most of what I would need is already built into BigCommerce.  And since the orders don't automatically copy over to this app, I would have to enter the tracking info myself...after I already do it on the BC Admin Panel.  It might be good for other applications, but not for BC.

Joao Pedro dos Santos

Apr 15, 2014  on Bigcommerce

Makes my job easier and my customers happy -

I've been using AfterShip for a while now, even before migrating to Bigcommerce. Actually AfterShip integration was one of the decisive points for me to choose Bigcommercer as my platform.

This is a great app that does what it's supposed to. It facilitates our job managing the store and makes customers happy with all the configurable updates.

I tested the free version for a couple of weeks and then jumped into the premium service which is well worth the money. Now my customers receive customized delivery updates via email and text message.

I also really like the fact that this app allows customers to track their parcels in my store when they log in to their personal accounts.

Great support as well, Andrew and his team are always available to solve any problems or answer questions.

10 out of 10! Highly recommended!

mel...com

Apr 10, 2014  on Bigcommerce

Love this App -

Thank you so much AfterShip. And Andrew was a great help. Thank again! Really useful app that makes tracking so much easier!!! Happy customers make for a happy life. :)

Gary Martin

Mar 18, 2014  on Bigcommerce

Top Notch Notifications -

AfterShip is without question a must have app to help bring your customer service to the next level. Gives the customer (and you) the information they need with just a click of the mouse. Tracking shipments has never been easier. Customer service and support has been stellar as well. If you are looking for a feature rich and easy to use tracking system for you and your customers you have definitely found it. Great Job AfterShip!

Gary Martin

adm...com

Mar 14, 2014  on Bigcommerce

Great App. The staff & customers both love It. -

We've been using AfterShip for the last month, and we love this app. It lets us track all our shipments in one easy view. Our customers really seem to like how it keeps them up to date at each stage of their shipment. Support from Aftership has also been excellent.

jul...com

Mar 14, 2014  on Bigcommerce

Not sure I have it set up right.... -

It was easy to set up but once I get an order, I expect it to automatically appear in the app. It does not. Not sure what I'm doing wrong, but haven't found the app useful yet. 

Rob Griffith

Feb 27, 2014  on Bigcommerce

So much better than BigCommerce notifications -

We've been using AfterShip for a while now. It saves us loads of time because customers know exactly what is happening with their shipment at each stage. The more info you give them the less they complain! The support from AfterShip is excellent and it's really easy to set up. I can't recommend this app highly enough.

rya...com

Feb 26, 2014  on Bigcommerce

Simple, Easy -

This app is amazing, it lets me see where all my shipments are in one easy view, keeping myself, and more importantly, my customers up to date.

two...com

Feb 21, 2014  on Bigcommerce

Can't be better!!! -

Enabling tracking at order status page is just so great! Glad to know this app. Two thumbs up!!

Andrew Chan

Feb 21, 2014  on Bigcommerce

Great Free App -

This app is awesome!!! It helps in my business and not having the customer service team scrambling for every tracking number. It helps us to reach out to our customer in terms of order tracking!

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