Ecwid Automated support apps 2025

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Desku - Helpdesk, Chatbots & Livechat

8.1

2 Reviews

Comprehensive support platform: live chat, chatbots, surveys, macros, audience targeting. Show more

Desku is a comprehensive customer support platform designed to enhance service for small to medium-sized businesses through automation and seamless integration. Its robust features include a centralized email inbox, live chat, and a flexible Knowledge Base, all essential for efficient customer communication. With Desku, Ecwid vendors can connect multiple stores, allowing them to manage customer support across various locations effortlessly. The platform’s No Code Chatbots Builder makes it easy to create chatbots without technical expertise, enhancing customer interaction through automation. Personalized communication is made possible with Dynamic Liquid Variables, which allow messages to be tailored based on specific conditions. Additionally, Desku offers an intuitive Survey Builder for creating engaging surveys, providing valuable response insights. Efficiency is further boosted with features like time-saving Macros and a chatbot that allows customers to check order status using just their order ID and delivery postal code. Finally, the Eyecatcher feature in Desku's Live Chat widget helps target the right audience with timely and relevant interactions, optimizing customer engagement.

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Multiple store support

Live chat

Audience targeting

Personalized messaging

Survey builder

No code chatbots

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Bodt ‑ Live Chat & AI SalesGPT

$19-$299 / Month

8.2

1 Reviews

Live Chat & AI Responses for Automated Customer Support (GPT4) Show more

Bodt ‑ Live Chat & AI SalesGPT is an innovative app designed to revolutionize customer support through automated live chat and AI-generated responses. Utilizing advanced AI technology, the app learns from your product inventory to provide accurate and context-aware solutions to customer queries, ensuring engagement with personalized product recommendations. The app operates 24/7, allowing for increased average order value (AOV) by optimizing upselling and cross-selling opportunities directly within the chat. In addition to its automatic functionality, Bodt offers the flexibility for manual intervention, enabling seamless switching from AI-driven interactions to human responses whenever needed. The straightforward setup process makes it easy for businesses to integrate and train the app, thereby elevating the quality of customer service, boosting satisfaction, and enhancing credibility. With Bodt, retailers can effectively streamline customer interactions and improve the overall shopping experience by offering quick, precise, and tailored support.

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Product recommendations

Live chat

24/7 support

Ai responses

Quick view add-to-cart

Manual takeover

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Lixsa.ai

$150-$550 / Month

8.2

3 Reviews

Automated WhatsApp Customer Support with Lixsa.ai Show more

Lixsa.ai is an innovative AI-powered customer service tool designed to streamline business operations by incorporating automated customer support features. The app excels in efficient order management, allowing businesses to process and manage orders seamlessly without the need for complex setup procedures. With its multilingual chat capabilities, Lixsa ensures that businesses can communicate effectively with customers around the world, breaking language barriers and enhancing service accessibility. Its seamless integration with WhatsApp further enhances customer communication by tapping into one of the most popular messaging platforms globally. Lixsa's audio recognition feature interprets and responds to audio messages, providing an additional layer of customer interaction. By automating responses and handling customer inquiries swiftly, Lixsa boosts response times, elevates customer satisfaction, and ultimately drives higher sales. As a leading AI customer support tool, Lixsa offers a comprehensive solution for businesses aiming to improve operational efficiency and customer engagement.

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Whatsapp integration

Order management

Multilingual chat

Ai customer support

Audio recognition

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Aisq: Auto Customer Support

$24.99-$199.99 / Month

Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.

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Automated responses

Unified ticketing system

Action suggestions

Customer order access

One-click response

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Webkul Helpdesk Support‑UVdesk

$36 / Month

8

20 Reviews

Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

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Crowly: Automated A/B Testing

$9.85 / Month

8.2

2 Reviews

Boost sales and conversion rates with automated A/B testing. Show more

Crowly: Automated A/B Testing is a revolutionary app designed to streamline and enhance A/B testing procedures. This app empowers users to effortlessly generate and test product descriptions, pricing, and more, ensuring your entire product range is optimized for maximum conversion. By simply adding and activating your products on Crowly, you can witness significant improvements in your sales performance. Crowly offers three levels of automation, providing flexibility and adaptability to cater to various testing needs and business strategies. Compatible with all types of stores, it seamlessly integrates into your existing systems. With Crowly, elevating your conversion rates through fully automated A/B testing has never been easier.

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Auto-generate descriptions

Fully automated testing

Optimize product range

Three automation levels

Universal store compatibility

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Uptime – Automated Store Tests

$29-$299 / Month

9.1

31 Reviews

Detect outages with real time alerts and automated testing Show more

Uptime – Automated Store Tests is a robust monitoring solution designed to help Shopify Plus brands like Rockport, Branch, OVO, and Kettle & Fire maintain optimal store performance. With its automated testing and downtime monitoring, Uptime quickly detects and alerts users to potential issues that could affect revenue, such as broken add-to-cart/checkout functions or malfunctioning Shopify apps. By identifying thousands of store issues, the app helps protect merchant sales, safeguard ad spending, and hasten issue resolution, ensuring a smooth shopping experience for customers. Its ease of setup and real-time alerts empower businesses to react swiftly and resolve problems in seconds. Uptime's 24/7 store monitoring system not only mitigates risks but also provides peace of mind with dedicated customer support. The app is a critical tool for merchants looking to prevent issues before they impact the customer experience, thereby saving money and maintaining customer satisfaction.

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Real-time alerts

Downtime monitoring

Automated store testing

Issue detection

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TestCart ‑ Automated Testing

$19-$199 / Month

Avoid lost sales with automated store testing and alerts Show more

TestCart - Automated Testing is a robust application designed to enhance the performance of your Shopify store by preventing sales loss due to unnoticed technical issues. This app is perfect for all Shopify merchants, offering comprehensive automated testing to detect problems before they impact sales. With real-time monitoring and instant alerts, TestCart ensures a seamless shopping experience for your customers, thereby safeguarding your revenue. The app features continuous 24/7 store testing, ensuring that any issues are identified and resolved promptly. Additionally, it provides instant stock alerts to maintain optimal inventory levels, thereby eliminating potential sales hurdles. Setting up TestCart is easy, with user-friendly integration that can be completed in minutes. Moreover, the app includes dedicated expert support to assist you when needed, and helps protect your advertising spend by maximizing ROI through maintaining a glitch-free store.

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Easy setup

Ad spend protection

Real-time monitoring

Stock alerts

Instant alerts

Automated store testing

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SMS Automated Notifications: Abandoned Cart, Order Info, Tracking

$9.99 / Month

(3/5)

2 Reviews

Automated SMS alerts for cart recovery, order updates, and tracking. Show more

The SMS Automated Notifications app offers a seamless solution for businesses looking to enhance communication with their customers through SMS notifications. With a user-friendly setup and configuration interface, the app allows users to have full control over selecting specific SMS sending scenarios to suit their business needs. Each subscription provides 30 free messages monthly, with the option for in-app purchases of additional SMS packs. The application covers essential notification scenarios including abandoned cart recovery, which can boost revenue by approximately 12%. It also addresses the issue of cash on delivery order failures by sending confirmation SMS to increase success rates. Customers are kept informed with order tracking information once their orders are shipped, enhancing overall customer experience. Additionally, SMS notifications for paid order confirmations and cancellations ensure customers are always updated, fostering trust and encouraging repeat business.

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Order status updates

Automated sms alerts

Order cancellation notifications

Cart recovery notifications

Order tracking details

Payment confirmation alerts

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Automated Customer Reviews: Boost Google reviews, Facebook reviews, Yelp & more

$20 / Month

8.1

1 Reviews

Boost ratings and sales with automated positive customer reviews! Show more

Automated Customer Reviews is a powerful app designed to enhance your store's reputation across major review platforms like Google, Facebook, and Yelp. By engaging satisfied customers for reviews, this app helps boost your store's ratings, build social proof, and improve SEO, ultimately driving sales growth. It works by sending a customizable post-purchase survey email to customers once they receive their product, offering an option to include discount coupons. Satisfied customers are directed to your chosen review site, while those with issues are encouraged to contact you directly for resolution, minimizing negative public reviews. Key features include fully customizable review emails, triggers based on shipping times, and the ability to add unlimited review sites. The app also provides insights into follow-up email effectiveness and conversion metrics, ensuring you receive more positive reviews and manage your online reputation effectively.

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Automated email triggers

Custom review emails

Unlimited review sites

Email efficiency tracking

Avoid negative reviews

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Sixads advertising automation

$29.99-$89.99 / Month

7.7

3,454 Reviews

Automated Facebook, Instagram and Google Ads + Expert Support Show more

Sixads is an automated advertising platform designed to enhance the ad management experience for Shopify store owners. By simplifying the process of setting up and running ads on Facebook, Instagram, and Google, it helps merchants improve their return on ad spend (ROAS) and save valuable time. Unlike other platforms, Sixads offers specialized support from in-house pay-per-click (PPC) experts, making it easy for small and growing entrepreneurs to navigate the complexities of digital advertising. With features that allow for quicker campaign launches and effective traffic retargeting, Sixads takes the guesswork out of managing online ads. This all-in-one solution streamlines ad operations, ensuring that users can focus more on growing their business and less on the intricacies of ad management. Whether you're seeking to optimize your current ad strategy or expand your online reach, Sixads is equipped to meet your advertising needs efficiently.

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Automated ad campaigns

Ppc expert support

Traffic retargeting

Install App

Currency Converter Bird

8.2

1 Reviews

Automated currency switcher. Show more

Currency Converter Bird is a versatile app designed to simplify currency conversions for users around the world. With support for 170 different currencies, it enables seamless switching with just one click, ensuring you always have the most up-to-date rates at your fingertips. The app features an auto location-based converter, automatically detecting your location to provide accurate and relevant currency conversions without any hassle. This functionality extends to checkout pages, offering the convenience of viewing prices in your preferred currency, enhancing your online shopping experience. Additionally, Currency Converter Bird offers the ability to easily round converted prices, providing a cleaner and more user-friendly interface. Ideal for travelers, businesses, and online shoppers, this app makes managing and converting currencies straightforward and efficient.

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Checkout currency conversion

170 currencies support

Auto location-based converter

Round converted prices

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Slv Whatsapp followup message

$9.9 / Month

9.1

1 Reviews

streamline support with automated messaging and WhatsApp chat Show more

Slv WhatsApp Followup Message is a robust tool designed to enhance customer interaction by integrating seamless chat, follow-ups, and automated messaging via WhatsApp. Tailored for businesses of all sizes, this app offers two operational modes: single and multiple support agents, allowing flexibility in managing communication strategies. Users can efficiently define and manage work schedules through customizable shift times, ensuring comprehensive coverage and optimal resource allocation. The app also features an automated coupon generation system, enabling personalized promotional offers that can boost sales and customer loyalty. By streamlining communication and automating routine tasks, Slv WhatsApp Followup Message significantly improves customer engagement, while simplifying support and sales processes. This multi-faceted approach ensures businesses can maintain high-quality service and effectively manage their customer interactions with minimal manual intervention.

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Whatsapp chat integration

Multiple support agents

Automated follow-ups

Coupon generation

Shift management

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Webkul Whatsapp Integration

$10-$30 / Month

Offer real time human support| live chat| Customer support| Show more

Webkul WhatsApp Integration is a versatile app designed to enhance customer engagement and streamline communication on your online store. With its customizable chat widget, you can tailor the initial chat message and widget name to suit your brand's voice and style. The app allows you to efficiently manage customer interactions by supporting multiple operators and dedicated teams, ensuring that queries are handled by the right team. Additionally, the app features an attractive WhatsApp share button that can be easily added to both product and collection pages, allowing customers to share their favorite finds with just a click. Streamline your sales strategy with the cart abandonment feature, which automatically sends recovery messages, potentially boosting your sales by re-engaging lost customers. The app is easy to set up with a one-click installation process and single-click code injection, making it a seamless addition to your store's workflow. Overall, Webkul WhatsApp Integration simplifies customer communication while enhancing the shopping experience.

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One-click installation

Customizable widget

Automated cart recovery

Multiple operators

Instant chat widget

Team assignments

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BotSpace ‑ Sell on WhatsApp

$49-$299 / Month

9.1

6 Reviews

Recover abandoned carts, send broadcasts & manage support Show more

BotSpace - WhatsApp Marketing is a dynamic tool designed to revolutionize how businesses interact with their customers through WhatsApp. It leverages automated features to boost sales, such as abandoned cart reminders and personalized upsell and cross-sell recommendations, ensuring no sales opportunity is missed. The app’s bulk message broadcasting feature enhances marketing campaigns by reaching a wide audience with minimal effort. Its intuitive chatbot builder allows businesses to create engaging customer interactions without technical know-how. Additionally, BotSpace enables seamless communication by sending crucial automated notifications for order confirmations, shipment tracking, and cash on delivery verifications directly to customers' WhatsApp numbers. The shared team inbox is a valuable feature for managing customer inquiries efficiently, and comprehensive analytics tools help track performance and optimize strategies. With BotSpace, businesses can transform their customer engagement and elevate their marketing strategies through a comprehensive suite of WhatsApp marketing solutions.

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Order notifications

Shipment tracking

Cart recovery

View analytics

Shared team inbox

Broadcast messages

Install App

Jaweb Chatbot

$29.99-$299.99 / Month

AI chatbot for order tracking and automated support Show more

JawebChatbot is a powerful AI-driven application tailored specifically for Shopify merchants to streamline order tracking and elevate customer support experiences. It provides real-time updates on orders, ensuring that customer inquiries are addressed promptly and accurately. By automating routine support tasks, the app allows merchants to concentrate on scaling their businesses rather than getting bogged down with everyday customer service issues. This tool is especially advantageous for merchants managing high volumes of orders, offering a significant boost in efficiency and customer satisfaction. With features like 24/7 customer support and a dashboard that provides easy access to all functionalities, JawebChatbot stands out as an essential tool for merchants looking to optimize their operations. Additionally, the app leverages the power of the ChatGPT-3.5 model, fine-tuning responses to ensure they're both relevant and precise.

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Real-time updates

Automated support

Inquiry responses

Routine task automation

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Angle: AI Store Agent

$29-$299 / Month

AI chat assistant for seamless shopping and automated customer support.

Try for Free

Doko AI ‑ AI Chatbots

Effortlessly create AI chatbots for automated customer support and task management. Show more

Doko AI ‑ AI Chatbots is a versatile tool that empowers businesses to create custom AI chatbots effortlessly, without requiring any technical expertise. Designed with ease of use in mind, the app addresses real-world challenges by automating repetitive tasks such as answering FAQs, tracking orders, and scheduling appointments. This functionality enables businesses to enhance their customer support and streamline operations. It is particularly beneficial for merchants across various sectors, including retail, e-commerce, and healthcare. For instance, a small store can utilize the app to recommend products or manage customer inquiries more efficiently. With Doko AI, businesses can offer human-like product recommendations and create support tickets, providing a seamless customer experience. This app is an invaluable asset for any business looking to elevate its customer service through automation.

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Product recommendations

Track orders

Automate tasks

Create ai chatbots

Answer faqs

Schedule appointments

Try for Free

PD Facebook Messenger Support

$4.99 / Month

6.7

27 Reviews

Support customers with Facebook messenger Chat and boost sale Show more

Facebook Messenger Chat is a dynamic app designed to enhance communication between businesses and their customers directly on their store platforms. By integrating seamlessly with Facebook Messenger, it allows store owners to interact with visitors, address inquiries, and send personalized support or promotional coupons, which can significantly boost sales and customer satisfaction. One of the standout features of this app is its ability to maintain communication with potential customers, even if they leave the website without completing a purchase. This capability increases the likelihood of converting leads into sales through follow-up interactions. The app is user-friendly, requiring only a simple setup by linking a Facebook page, making it an incredibly effective tool for providing quick and efficient customer support. Fast responses lead to happy customers, and happy customers lead to more sales. With Facebook Messenger Chat, businesses are equipped to resolve customer doubts in seconds, enhancing overall customer experience and potential revenue.

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Easy setup

Direct customer chat

Provide support/coupons

Lead conversion

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ChaChing: Support families now

8.2

5 Reviews

Support hard-working families while expanding your business. Show more

ChaChing: Support Families Now is an innovative app designed to revolutionize how brands and retailers connect with shoppers. By leveraging a powerful product-discovery platform, the app strategically positions your products in front of customers actively searching for items like "toys" and "shoes." This targeted visibility boosts your sales volumes and market share while simultaneously paying consumers to purchase directly from you. The unique business model not only enhances your profit margins but also provides financial benefits to hard-working families across the country, putting more money back into their pockets. ChaChing's user-friendly interface allows for effortless setup of always-on marketing campaigns, ensuring continuous engagement with potential buyers. Additionally, the app's intelligent systems prevent ad spend wastage by refunding costs when returns are detected, enhancing cost-efficiency.

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Product discovery

Increased margins

Market share

Always-on campaigns

Reduced wastage

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