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Customer reviews: Stamped Product Reviews and UGC

Develop by stamped.io

Reviews (235)

Overall rating
4.7

What Merchants Think

Merchants using "Stamped Product Reviews and UGC" generally appreciate its ease of integration and the significant functionality it offers for the price. Many find the customer service strong, with quick and helpful responses. However, there are mixed reviews regarding the app’s performance on different platforms, with some users experiencing technical issues, especially on BigCommerce.

Key Strengths

  • Excellent customer support with responsive and helpful staff.
  • Easy integration with eCommerce platforms like Shopify and BigCommerce.
  • Strong review collection and UGC aggregation features.
  • Affordable pricing compared to competitors.
  • Smooth setup and intuitive UI.

Common Concerns

  • Technical issues with app performance, particularly on BigCommerce.
  • Slow response times from support in certain cases.
  • Complexities and bugs during setup and integration.
  • Delayed loading of review widgets affecting page speed.
  • Limited support hours or channels causing frustration.

Final Thoughts

Overall, "Stamped Product Reviews and UGC" is a highly functional and cost-effective solution for small to mid-sized businesses seeking to enhance their review and UGC capabilities. Despite some technical challenges, particularly on BigCommerce, the app's broad feature set and excellent customer service make it a valuable tool for many merchants. Continuous improvements and quick support responses contribute positively to its reputation, though enhancements in technical reliability and response times would improve user satisfaction further.

mar...com

Sep 18, 2018  on Bigcommerce

Stamped - Awesome product. I installed Stamped on both my websites over the weekend. It is so easy for our customers to submit a review with this system. Just a few clicks on the email and their done. Oh and the customer support is the best ever. A must have app!

pro...com

Sep 13, 2018  on Bigcommerce

Excellent App, Great Customer Support - Very happy with the Stamped.io app so far. The customer support is great. They were able to modify the settings of the app to fit our needs and also implement the structured data correctly so the reviews / star ratings on our site are now getting picked up by Google. Would highly recommend it!

inf...com

Aug 31, 2018  on Bigcommerce

Stellar App! - Affordable app that works great and produces noticeable results. Customer service was surprising in a good way. Thank you so much.

ang...com

Aug 01, 2018  on Bigcommerce

Increased Reviews Drastically + Incredible Support! - We've seen a huge increase in our product reviews and every time we've needed something customized a bit, or asked for help, the turn around time is unbelievable! Couldn't be happier.

Steve Milham

Jul 27, 2018  on Bigcommerce

Fantastic App & Excellent Customer Service - I can't recommend this app highly enough. The number of reviews that we receive has increased since installing it and I think they look great on our site. The customer service has been second to none when I have needed any help - it is very quick and nothing seems to be too much of a problem. Fantastic!

Richard Sault

Jul 27, 2018  on Bigcommerce

Best review apps around! - This has got to be one of the best review apps around! Just awesome! Any issues we've had have been resolved quickly and Tommy and the team are always on hand to help

kev...com

Jul 26, 2018  on Bigcommerce

Gets real results - Fantastic app with all the bells & whistles you would need to get feedback from your customers. The support organization is the best I have ever worked with, in the rare cases that I have needed their help they respond quickly and know just what to do to solve the problem.

lld...com

Jul 17, 2018  on Bigcommerce

Could Not Ask for More! - 2024 Update: Still happy after all these years!We had been a satisfied Yotpo customer for five years. But when they told me it would cost us over 23X our current monthly rate to add the Google PLA review feed, that unfortunately ended our relationship (and they couldn't have cared less).So I went on a search for a review aggregator integrated with BigCommerce that could provide the functionality we needed for a reasonable price. I am so happy that we found Stamped.io!The transition was relatively seamless. Tommy was more than accommodating and generous with his time in getting the little details worked out so that the reviews would display where and how we wanted. There are many features in Stamped that we really like that are not available in Yotpo. For example, not only can you delay your review requests until an order is actually shipped, their integration with Aftership allows the request to be sent out after actual delivery instead of having to pick a predetermined shipping delay. Now we should stop getting 1-Star reviews that say "I haven't received it yet" on special orders.I love that it's easy to exclude products from review request emails, like for promotional items. Stamped can automatically re-send review requests if the first one was ignored should you want to do that. They also allow you to re-send requests at the touch of a button, which Yotpo does not.I could go on. The only feature we had in Yotpo that I miss is the option to choose product reviews to also be counted and displayed as site reviews. Maybe someday.Stan

adm...com

Jun 28, 2018  on Bigcommerce

Great! - This is a great review platform! The product works well, the support is excellent, and it's at a reasonable price. I've used several other platforms that either didn't get as many reviews, cost too much, or simply lacked the features I want. I'm very grateful to have Stamped.io

tea...com

Jun 20, 2018  on Bigcommerce

Incredible Service - Everyone we have worked with at Stamped has been helpful and kind. They respond very quickly and always find a way to resolve your problems. Stamped provides a great service and we are very pleased to work with them. Thanks!

LWi...com

Jun 19, 2018  on Bigcommerce

Great App - This is a great app to collect and curate customer reviews on site. It has all the features of other review apps for a much more reasonable price point. And the support is fast and helpful. They just get things done with no fuss and bother. If only all service providers were this good.

Innovaptionz

Jun 14, 2018  on Bigcommerce

Everything we needed... Reviews Plus - This is exactly what our site needed to build trust with our customers. Works seamlessly with our theme. The A1 customer support is heaven sent. Can’t explain how much seeing those verified purchase reviews mean to potential customers. Did I mention customers can submit reviews right from the email they receive!!! Thanks guys, really love the app!!!!

car...com

Jun 13, 2018  on Bigcommerce

Great Product - I installed stamped.io, and within days have 5 5-star reviews. Can't wait to install the widgets and see an additional lift!

mik...com

Jun 07, 2018  on Bigcommerce

Love the app and service - I really love this app. It looks good on my site and gathers reviews very well. It also has Q and A for customers. The set up was mostly done for me, the service is excellent, and the price is reasonable. What more could I ask for?

xhe...com

Jun 03, 2018  on Bigcommerce

Good So Far - I bought the Enterprise package from the start. I been in business for over 6 years and messed around with many review apps. Yopto is overpriced. I tried to change BC template, but still no difference with response. I tried Kudobuzz for a year; reasonable price, but sometimes they didn't email me with Q&A's. So although it was a bit better than BC's emails, it still wasn't enough. I researched all the other options, which was up to $1200+ a month. This one was recommended by other bigcommerce owners. So here I am. Extremely fast setup on Stamped.io's part. Spent less than a hour on the checking the settings. Response time was very fast. I had several questions. I usually don't expect a response for 24 hours. It's been about 2 weeks. I have my follow up emails to be sent after 8 days. Just the last 4 days, I am getting more reveiws in, than Bigcommerce's product review email. And one customer submitted a photo so far. I think this will work great for product reviews.

mar...net

May 23, 2018  on Bigcommerce

Cancel my account - I have asked to cancel my account last month. I had received a response that it will be cancelled, but wasn't. I contacted my PayPal and to get reimbursement. Next month I got charged again. This is not the way to handle your business.

eli...net

May 17, 2018  on Bigcommerce

Just cannot say enough about this company! - Best Move I ever made and worth every penny. Several plans to choose from and of course most important part of a website as those shiny stars mean everything today. The support team is FANTASTIC and a big shout out to Tommy:) Thanks!

Admin

May 14, 2018  on Bigcommerce

Highly Recommend - Put it this way... This app is so good, we have no idea why anyone is still using YOTPO. Is it fun burning money or something? We Made the switch to Stamped from YotPo and are SO SO very pleased. Much more affordable, great functionality on our website, and really seamless transition. The Stamped team is very responsive to emails and have gone above and beyond in customer service and assisting with questions. Great app! THANK YOU SO MUCH for existing and replacing the needlessly expensive YOTPO app. xoxo

pde...com

May 07, 2018  on Bigcommerce

Outstanding app and service - Our experience with stamped has been excellent! They helped us get setup right as soon as we created an account. They have been very prompt to answer all of our questions when we initially set up our account and making sure everything was working correctly. We are very pleased with their services so far and look forward to the new features they have in store down the road!

ell...com

Apr 26, 2018  on Bigcommerce

Number 1 Marketplace App - We have been using Stamped for just over a year now, what's not to like? Review rates increased, in turn increasing conversion and repeat custom as well... Support is amazing and they go above and beyond to help. Look forward to seeing what the come up with next.

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