Feb 09, 2024
on
Bigcommerce
Review on a Very Buggy Reviews App. - To begin, I have extensive website development and management experience on multiple open-source and SAAS platforms going all the way back past the inception of Magento beta and dynamic database platforms . This app looked promising. However, support had me reinstall several times and it still was buggy. Support couldn't even pull the built-in reviews. Had to do it manually. Trying to configure the features, I experienced unresponsive links and couldn't save anything. Auto imported scripts in Script Manager would not work. Support had me create a new script for me to use which I later figured out was script for blueprint, not stencil. You are on your own to try to figure out where to place the star code in the category (card.html) as they don't know, and the docs are vague. They push it onto you to figure it out or take it up with your developer (which I am). Honestly, the code to be installed in the card.html didn't look totally compatible either, as though it was missing coding in the phrase, and without knowing exactly what or where the app is calling from, its hard to assume exactly where to place it in the html and how to surround the code so that it would work with the rest of the existing code. Needless to say, getting the stars "badges" to show on the category (collection) pages or on the home page was a no-go. Currently the app has a mind of its own, as it has locked me out, after a few days, with a pulsating signin or signup page that won't take any of my regularly used emails. I learned it pulled an email that has nothing to do with the admins. So be aware of the warnings of what the app requires access to. Chat support is great and quick to respond if you are not technically inclined, but anything past that, they push you off to email support which is at best 24 hours away. Try to reach chat people via email after the send you copy of chat and they ghost you. In all fairness they were willing to dive in, after the flames got high, as email tech support asked me to give them access to the theme with permissions to alter html pages, as well as the script manager and other unrelated areas, but, given the way things went, that's not gonna happen. Disappointed.**UPDATE: I feel I need to update this scathing review made out of pure frustration and bad timing. After over a week of working with Stamped support, (for which they never gave up on trying to help) hammering out the many integration issues, (many of which appear to be more browser and cache, than their app, and how one goes about installing the app from Stamped gateway or logged in to Bigcommerce's marketplace gateway), and fixing scripts and other issues, we were able to get the app running and off the ground. So I since bumped my 1 star to a 3 star.***I'm not sure how they got a 5 star rating, unless its all Shopify reviews, but this app is not suited for Bigcommerce platform with above average customer traffic. ***HOWEVER*** now being over three months into this app, I have had nothing but problems with this app since I downloaded it. From the start, one inept support person after another, has given bad advice, later to be fixed by another tech support person, all to the total end cumulation of a miserably horrible experience with a half baked platform. Eslam, who I question his knowledge and experience, has acknowledged that the app is buggy and has also acknowledged the issues and has said that they are working on it. Its the same bull#### over and over and over again. They ask me for screenshots and explanations. Then respond as if they never even read anything past the second sentence, and then vaguely ask for more details. They can't explain why the app isn't pulling new orders up out of Bigcommerce. They can't explain why newly shipped orders review email workflows have not been showing up in the queue. Then they advise, well for now, they are still showing under pending, but then they quit showing there. Then another tech states that they should be showing in Archived (what???)Now they can't explain why their app has not been placing review requests workflows in the QUEUE? They can't explain why the app keeps cutting off the workflow processes as it continues to think that I'm over my limit (actually only 1/5th used)? And forget about their great idea for new accounts to be able to send retroactive orders back 6 months. They manually had to nudge their app several times to send 11,000 emails, for which I continued to go over my limit and automatically hold new review emails in the queue (when working) from being sent out. Unfortunately, I had several hundred customers unsubscribe, because they resent the entire list several times in order to get all the orders covered in the retroactive group. And now they can't explain why nothing is showing in Queue or pending, for which I now have about a months worth of orders that have not been sent email review requests.YET THE INVOICING PART OF THE APP IS WORKING JUST FINE!!! I have put so much effort into this app that I've been trying to stick it out with these folks, as it has some nice features, ***EXCEPT THAT there is usually up to a 3 SECOND OR MORE DELAY BEFORE STARS OR REVIEWS APPEAR on any page including product pages*** ... which impact load times, and eventually impact Google website rankings. Speaking of Google, Stamped advertises that they are Google Partners, and thus your reviews will show up on Google Shopping. Well not so simple. Long story short, I have been a Google advertiser for many years and I had to contact Google support to make it happen, as Stamped techs just pushed the task/responsibility on to me ... Super disappointed ... *** So, I since lowered my 3 Star Rating back down to a 1 Star. Now I am looking elsewhere, and I doubt I'll see any of the monthly fees refunded as they have just ignored that part.