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Customer reviews: Stamped Product Reviews and UGC

Develop by stamped.io

Reviews (233)

Overall rating
4.7

What Merchants Think

Merchants using "Stamped Product Reviews and UGC" generally appreciate its ease of integration and the significant functionality it offers for the price. Many find the customer service strong, with quick and helpful responses. However, there are mixed reviews regarding the app’s performance on different platforms, with some users experiencing technical issues, especially on BigCommerce.

Key Strengths

  • Excellent customer support with responsive and helpful staff.
  • Easy integration with eCommerce platforms like Shopify and BigCommerce.
  • Strong review collection and UGC aggregation features.
  • Affordable pricing compared to competitors.
  • Smooth setup and intuitive UI.

Common Concerns

  • Technical issues with app performance, particularly on BigCommerce.
  • Slow response times from support in certain cases.
  • Complexities and bugs during setup and integration.
  • Delayed loading of review widgets affecting page speed.
  • Limited support hours or channels causing frustration.

Final Thoughts

Overall, "Stamped Product Reviews and UGC" is a highly functional and cost-effective solution for small to mid-sized businesses seeking to enhance their review and UGC capabilities. Despite some technical challenges, particularly on BigCommerce, the app's broad feature set and excellent customer service make it a valuable tool for many merchants. Continuous improvements and quick support responses contribute positively to its reputation, though enhancements in technical reliability and response times would improve user satisfaction further.

abe...com

Dec 19, 2022  on Bigcommerce

Has gone downhill - Unfortunately as other reviewers have pointed out, Stamped.io has really gone downhill over the past year since they were acquired. We're lucky to go 1 month without an issue that's on their end. These aren't small issues either. As someone else noted, both their review and loyalty functionality has been broken for BigCommerce for over 3 weeks. Not to mention the ongoing slow load of all their widgets and admin control panel which has been happening since we onboarded over a year ago. I was swayed by all the good reviews, but do your own due diligence before locking yourself in with them. They used to be great, but not sure they'll ever get back to that. We'll likely be switching.

bry...com

Dec 05, 2017  on Bigcommerce

Had High hopes for this - As another review said, the support for the free version is limited. But what I find a little ridiculous is that if you are on the free version or basic version, you cannot get your reviews. This is because their program cannot push your reviews to Big Commerce with captcha enabled. So they want you to disable captcha on your site. I need to disable spam protection on my site for their program to work? I don't think so.If you choose their premium or enterprise versions, they give you a widget that bypasses the captcha limitation. But what if you don't need the premium or enterprise version? You'll just have to disable captcha and deal with spam. Not something I want to do.

con...com

Mar 29, 2017  on Bigcommerce

Poor Integration - We really liked the concept and upon success we were going to upgrade... However, the integration process appeared to have issues. I tried to contact support who, although friendly, came up with a poor and incomplete solution. I like the platform, but they need to work out the bugs before we can continue using this app.

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