Taranker.Com Logo
Stamped Product Reviews and UGC logo

Customer reviews: Stamped Product Reviews and UGC

Develop by stamped.io

Reviews (233)

Overall rating
4.7

What Merchants Think

Merchants using "Stamped Product Reviews and UGC" generally appreciate its ease of integration and the significant functionality it offers for the price. Many find the customer service strong, with quick and helpful responses. However, there are mixed reviews regarding the app’s performance on different platforms, with some users experiencing technical issues, especially on BigCommerce.

Key Strengths

  • Excellent customer support with responsive and helpful staff.
  • Easy integration with eCommerce platforms like Shopify and BigCommerce.
  • Strong review collection and UGC aggregation features.
  • Affordable pricing compared to competitors.
  • Smooth setup and intuitive UI.

Common Concerns

  • Technical issues with app performance, particularly on BigCommerce.
  • Slow response times from support in certain cases.
  • Complexities and bugs during setup and integration.
  • Delayed loading of review widgets affecting page speed.
  • Limited support hours or channels causing frustration.

Final Thoughts

Overall, "Stamped Product Reviews and UGC" is a highly functional and cost-effective solution for small to mid-sized businesses seeking to enhance their review and UGC capabilities. Despite some technical challenges, particularly on BigCommerce, the app's broad feature set and excellent customer service make it a valuable tool for many merchants. Continuous improvements and quick support responses contribute positively to its reputation, though enhancements in technical reliability and response times would improve user satisfaction further.

hel...com

Jan 12, 2024  on Bigcommerce

Great support and app, but opportunities for improvement - We've been enjoying using Stamped for a few months now and I think it's a fantastic option for smaller companies that are getting into the review space. We had looked at BazaarVoice and clearly there are extended features that come with that investment, but Stamped offers a powerful level of functionality for its price point. The support team has been awesome, and whenever I have an issue, I can reach out and get a reply within a day at the most – they even helped with a lot of the setup of the widget on the backend of the site, which saved development time from our web agency.Despite all of this, there are some aspects of Stamped that are frustrating from time to time. I'm remaining optimistic for now that it will improve, but time will ultimately tell where things go. Every once in a while, the reviews widget doesn't load correctly and even after contacting support, the issue isn't fully resolved. The engineers aren't able to pinpoint the issue, and everything appears to be working correctly on their back end. In addition to this, there are issues with the styling of the reviews widget that also appear from time to time – the font is too big, and though we've addressed this with support, it's also a problem that seems to pop up around 5% of the time despite the updates that the Stamped team has made for us.In summary, Stamped isn't perfect and there are clearly areas where it could be more reliable. But the 95% of the time that it does work, it's great – for the price point, the functionality and the results have spoken for themselves. We've captured more reviews and even UGC during the last few months than we have over the last several years.As we grow, we may eventually consider another option beyond Stamped. This isn't necessarily a knock against the app, but really just to say, that if you're a growing brand with limited resources, Stamped might be a fantastic way to get a direct return at an accessible entry point.

san...com

Mar 04, 2023  on Bigcommerce

Ready for Reviews! - The sales team is very knowledgeable, and the tier pricing is affordable and reasonable. The shining star of the Stamped.io is their support team. We had trouble getting our reviews and widgets to show online, and the support team had it completed in 24 hours. Thank you so much!

bra...hop

Jun 08, 2022  on Bigcommerce

Product Reviews Follow Up - Great product. Exactly what we needed. Plus great great service.

ord...com

Oct 20, 2020  on Bigcommerce

Better - Like the integrations for reviews on product pages etc. Needs some improvement on reviews that are not responded too when sent manually. I wish these were resent automatically with out having to email and upload the file again. Should be resent a few times at least until a response is made. Wish response times were quicker for help.

pin...com

Jun 07, 2020  on Bigcommerce

Getting started - I injoyed getting started with stamped.oi

who...com

May 19, 2020  on Bigcommerce

Seems to be good so far - We use this app for our e-commerce platform is it seems to be OK! A few features I would like but overall does the job. www.cannacomforts.com

alw...com

Mar 26, 2020  on Bigcommerce

Still getting acquainted - Still learning about this app, but so far I have no issues to report. I have not received feedback from customers yet though and I have been using this app over 6 months. I cannot tell if customers are ignoring or simply not getting notified.

sko...org

Feb 21, 2020  on Bigcommerce

Nice Looking Reviews and Good Customer Service - As the previous review said, there have been a few bugs with the app, but Stamped.IO has been quick to respond to any issues and fix them. The reviews look really great on our store! So far I am happy that we added this app to improve our reviews.

rls...com

Dec 13, 2019  on Bigcommerce

reviews - not the easiest to set up but there support has been some of the most prompt of any of the apps I've used. Need to be able to sync reviews from over platforms without having to pay a ton.

mat...com

Feb 08, 2018  on Bigcommerce

Great App but with Some Issues - We first loved this app, and still think the design of it all and customization is awesome. I have nothing bad to say about functionality, design and user experience. That said, we found a huge factor that impacts our SEO which I'm sure many companies using this app don't even know about. Everything that's created through this app (all customer product reviews, pictures, etc.) are all hosted on a third party site, so search engines like google will never give you credit for the unique content your generating, meaning it will not help with organic ranking at all. Pretty disappointed since I liked this app so much.UPDATE: We had a slight issue with our reviews working on our website and they very quickly fixed it for us. So the staff was of great help on this and we really appreciate all their help!

Scroll to Top