Merchants using "Stamped Product Reviews and UGC" generally appreciate its ease of integration and the significant functionality it offers for the price. Many find the customer service strong, with quick and helpful responses. However, there are mixed reviews regarding the app’s performance on different platforms, with some users experiencing technical issues, especially on BigCommerce.
Overall, "Stamped Product Reviews and UGC" is a highly functional and cost-effective solution for small to mid-sized businesses seeking to enhance their review and UGC capabilities. Despite some technical challenges, particularly on BigCommerce, the app's broad feature set and excellent customer service make it a valuable tool for many merchants. Continuous improvements and quick support responses contribute positively to its reputation, though enhancements in technical reliability and response times would improve user satisfaction further.
Great - Really please so far with stamped.io. We moved from one of the well-known competitors and have noticed the difference. The customer service is excellent and nothing seems to much trouble.Integrates much better with BigCommerce stores so glad we switched.We signed up for the Enterprise plan so looking forward to making use of some of those advanced features including syncing reviews across a couple of our stores.
As good as the hugely expensive competitors - Fantastic app that does everything I wanted it to and more - automated review request emails, photo and video uploads, vouchers for reviewers, push to social, push to ads and more. Plus the interface is very easy to use. Pricing is affordable unlike the direct competitors who charge an unaffordable amount for the same functionality. Exceptional support too.
Great customer service - The list of options available are outstanding. I was working on switching to shopify before finding this app. The customer service is very helpful and even installed the widget for me. Thanks again!
Great Customer Service - Best service I have had from any company in a while. I asked a question about installation and they basically did it for me. I was completely setup and reviews imported in an hour. It would have taken less time if i didn't mess around with it for a while. Very excited to see what this can do!
Great App and Awesome service - I was using another app that does something similar. But there prices kept going up and up. So, I switched to Stamped.io and it was the best decision. The app is full featured, probably more than the other one. But, their service is what makes them stand out. They fix issues quickly (mostly just me not knowing how yet). They even do the work for me, saving me a lot of time. I recommend them highly, and I rarely leave reviews. Tommy and crew provide awesome support too!
Super App. Service was Excellent - We tried this app out - I had a developer install it, although you may be able to do it yourself. The app works great, the display looks great, and the dashboard works as it should. I initially had some difficulty exporting my old reviews out of Big Commerce. There is a free app for that (note: The export feature indicates that you will be exporting to Yotpo, however, it simply creates an export file that you can use for anything). Stamped was nice enough to take the raw file, format it, and upload it for me (in about 8 minutes time). 3000+ reviews uploaded that quick. Really amazing service. So far, this app has really been a win all the way around.
Great app Great Service - I had installed this app a few months back .Initially they even help install the widget for me and when I changed themes again set it up for me .Tommy has given me excellent support and service .emails get replied within an hour or even less at times Saving thousands of dollars as compared to the other similar apps on the market as well.An Update , to reiterate great service , I needed to add product reviews visible on the product page which my theme won't allow they even sorted that out for me !
Fantastic app, but better service - I'm not sure how much the app has improved my ranking, but I think it has boosted my conversion rate. When you're buying SAAS (software as a service), as important as the app itself is the service. I was a bit nervous about stamped.io because they are way less expensive than their competitors, don't have the sales team the competitors have, and their service is strictly by chat/email. I have often found you get what you pay for when choosing software as a service. I thought their price was too low to really be competitive with the others I looked at. But, I decided to give them a try. There are a couple of things I'd like to see that it doesn't do, but I think they are getting there. Their support however is OUTSTANDING. They have always gotten back to me quickly, usually in a few minutes. They have made suggestions as to how I can use the app better. They have even installed widgets for me.I'm really glad that I gave them a try. No regrets. And, I'm saving hundreds of dollars a month over the first app I considered.**Update** I have been using Stamped.io for about three years. They recently added a loyal program. So, now I have loyalty and reviews from one dashboard. I am using their Facebook ads interface and for the first time ever, Facebook ads are paying off for me.The support is still stellar. I cannot say enough good things about stamped.io
Fantastic App and Service - The reviews app that they provide is wonderful. It has many more features than the native BigCommerce app and has helped us share our customers' story a lot more. The ability to capture & share customer photos is huge for us, as well as the customer being able to leave the review right from the email. Above and beyond that is the fantastic support that we have received from Tommy and his team. They have responded very quickly each time I needed anything or had any questions. Others have commented about the negative impact on SEO, that is not something that we've seen with our site. This has greatly improved our site by allowing us to better share our customer's story, which is very beneficial. Great app, even better customer service. Highly recommend.
Recommended! - I've only had the app for a day but I'm almost positive it will increase conversions. It was exactly what I was looking for and very similar to Amazon's review system.Their implementation for SEO purposes is incredible. I requested for Google to index a certain page on my site before I installed the app and my site came up 4th for a certain key word. After adding the app, I requested for Google to recrawl and reindex it and my site shot up to 2nd for the same keyword, because the reviews and stars were shown on the google results page! Just to make sure I wasn't seeing things, I uninstalled the widget and reindexed on Google and I went back down to 4th! Highly recommend this app and the customer support is also amazing. I have been going back and forth with them since last night and their response time is on average 8 minutes. They always come back with knowledgable information.HIGHLY RECOMMEND THIS APP!
Great App but with Some Issues - We first loved this app, and still think the design of it all and customization is awesome. I have nothing bad to say about functionality, design and user experience. That said, we found a huge factor that impacts our SEO which I'm sure many companies using this app don't even know about. Everything that's created through this app (all customer product reviews, pictures, etc.) are all hosted on a third party site, so search engines like google will never give you credit for the unique content your generating, meaning it will not help with organic ranking at all. Pretty disappointed since I liked this app so much.UPDATE: We had a slight issue with our reviews working on our website and they very quickly fixed it for us. So the staff was of great help on this and we really appreciate all their help!
Was skeptical, now SOLD! - I have to say when I first switched over to stamped.io after hearing about them on the "my wife quit he job" podcast I was pretty skeptical. The pricing seemed to good compared to the competition and after installing the software apparently something went odd and the system was just kind of limping along. It was working but not fully functional. I continued as I didn't have the time being a one-man show to really deal with it. I also dred the whole email support, wait 48 hours for a response and then get a cryptic reply blaming me or someone else for the problem. Much to my surprise after send a reluctant email to support they responded literally seconds later. I spent the next 30 minutes or so in an almost chat like conversation over email resolving the problem and now the system is 100% functional. I can't praise this form of customer service in any higher way. They have flat out won me over. I will not be moving to the competition any time soon. That's for sure.
Fantastic - Only just started to use this app, fantastic service. Does everything yopto does and more, but considerably cheaper. Customer service has been fantastic. Couldn't fault this app or this company.
Fantastic Product! - The other popular review platform is way over-priced for the same benefits. Stamped.io is easy, effective and affordable. If you like wasting money, go with another solution. If you want a product that works, support that is superior then give Stamped.io a try. What's the worst that can happen, you save a few bucks?
Excellent - These folks have been 2nd to none to work with. I tend to need more help than others on website related stuff and each time I've reached out to them, they respond very quickly and fix my problem. I've tried other review apps before going to stamped but since we started with them our reviews have more than doubled. I'm impressed with the results of the app and even more impressed with the customer service that I've received. Thanks again!
Great service - So far support for installing the aspects of this that I want has been great. They have helped me with little tweaks here and there to perfect everything. SO far it's been about 2 months and it's running smoothly. I've gotten a couple reviews with images and that is awesome. I just hate that just a small percentage of customers actually leave reviews, but I've gotten more through stamped in 2 months than my request emails. I LOVE the carousel on the home page that shows social proof. But like i said I love the most how helpful they have been. And I can ask a lot of questions!
Had High hopes for this - As another review said, the support for the free version is limited. But what I find a little ridiculous is that if you are on the free version or basic version, you cannot get your reviews. This is because their program cannot push your reviews to Big Commerce with captcha enabled. So they want you to disable captcha on your site. I need to disable spam protection on my site for their program to work? I don't think so.If you choose their premium or enterprise versions, they give you a widget that bypasses the captcha limitation. But what if you don't need the premium or enterprise version? You'll just have to disable captcha and deal with spam. Not something I want to do.
Excellent all around - Priced affordably, it does what I hoped and the support has been outstanding!
Better than Yotpo and WAY cheaper - If you are considering Yotpo but have store revenue of less than $200k and/or have more than 50 orders a month, I highly recommend Stamped over Yotpo. I was originally planning to go with Yotpo's free account, which lets you request 50 reviews a month. The biggest drawback for me with using Yotpo is that I almost always exceed 50 review requests a month. That is a very serious issue and here's why: if I have 70 orders in June, Yotpo sends out 50 requests for the June orders. That's fine. However, if I then have 80 orders in July, Yotpo sends out 20 requests for the backlogged June orders and 30 for the newer July orders, leaving 50 new July backlogged. In August, if I again have 80 orders, only the 50 backlogged July requests will be sent and 80 August requests will be backlogged. So after a year, it is very possible that review requests will be sent 4-6 MONTHS after the orders are placed. Another major issue is that Yotpo's most basic paid account is still around $4,000 a year, which is very very high. Yotpo also does not remove their branding from the reviews widget until you get to Enterprise paid account level, which is the highest paid account level. So if you look at Staples.com website, even they have the little Yotpo logo in their review widget and they might be paying $20,000 or more a year for Yotpo! So why it is there for a company as big as Staples I don't really know. The primary benefits of Stamped are two things: pricing and customer service. The base premium account for Stamped is currently $14.99/month vs $400+/month at Yotpo. I chose to go with the $29.99/month account right off the bat simply because it offers some widgets that I think are easily worth an extra $15/month. The only thing I can see about the $99/month account that you might want to consider is the community Q&A functionality (a Q&A section on the product page similar to what Amazon has). As for customer service, even before I committed to a paid account, I sent and received 8 emails, asking about 15 questions, and all of my emails were answered within 8 hours but usually within 2 hours. Their customer service is PHENOMENAL. All in all, this app is outstanding.
An Amazing App and a Great Customer Support Team - We decided to go with Stamped.io after reading all the reviews and prices on other Review apps. The price is very reasonable compared to other review apps. Also, their customer support team is amazing. They integrated the app on my BC site within a few hours and then after two weeks I contacted them again for a technical issue with the app and they fixed it within a few hours as well for no extra charge. I Highly recommend this app.