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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

chr...com

Jan 27, 2022  on Bigcommerce

Great service, very happy, saved us! - We wiped out our product database on accident, and rewind saved us. Well worth the small investment.

ste....ca

Jan 25, 2022  on Bigcommerce

Missing Subscription Options - The initial experience after installing the app was a bit off-putting due to being shown the lowest pricing option of $59, not $3 as listed on the BIgcommerce market place. I had a conversation with a bigcommerce service rep, who pointed out there was lower priced options. Yet those options where not displayed to me. After some back and forth with rewind backup they did mention there was lower tier pricing available to us. They did help adjust our subscription to a lower plan, that was and still not not visible to us. Thus the first impressions was not great. But support did try to help. Haven't had the app installed long enough to review the app itself yet. Will update after some time has past.

sup...com

Jan 03, 2022  on Bigcommerce

Works as advertised - It is straightforward to recover down to a specific product and only took a few seconds to recover from a previous version of the product page.

edw...com

Dec 28, 2021  on Bigcommerce

Great software for backing up data - Great software with consistent updates on backups so you know it is working in the background.

Meyer

Dec 22, 2021  on Bigcommerce

Personal Support, Easy to Install - Very friendly, professional and understanding Account Executive who answered all my questions and concerns promptly.App was easy to install, hoping to not need to use it though.

fen...com

Dec 09, 2021  on Bigcommerce

Great App, Easy to Install and Use - A must-to-have app to secure your data stored on BigCommerce. The installation is hassle-free, account rep is professional and response, the app does exactly what advertised. Recommended!

cfe...com

Dec 07, 2021  on Bigcommerce

Good Product - Seemless integration, easy to use UI, and it keeps good detail. It's exactly what I needed!

kmc...com

Nov 16, 2021  on Bigcommerce

Easy and useful, nice to have - Weekly status emails contain useful info.The Rewind app itself is easy to navigate. We haven't had to restore anything yet (and hope we will not), but it's nice to know Rewind is there if we need it!

dav...com

Nov 16, 2021  on Bigcommerce

peace of mind - we installed this app on all of our websites and it's re-assuring to know we can relax and have everything backed up just in case of emergency

col....uk

Nov 06, 2021  on Bigcommerce

Saved the day from an EPOS system deleting products! - Rewind managed to create a solution to restore back a clients store that had only been on a trial after their EPOS system accidentally deleted all their products without consent.The support team were great and helped us get the data back. We recommend Rewind to all our clients that sign up to Bigcommerce. It's an essential product when Bigcommerce don't offer their own solution.

cla...com

Nov 04, 2021  on Bigcommerce

easy to use, great support - Excellent software, not-bulky nothing fancy, just good backup and easy restoring of oopsies. Support is great and responsive too!

wen...com

Oct 16, 2021  on Bigcommerce

Insurance - Sales staff was efficient and helpful. Installation was seamless. I hope to never have to use the program but I love the sense of security in knowing that I have Rewind running in the background should I ever need it in the future. To me it is a great insurance policy for the unexpected issues that may arise. Thanks Rewind!

hab...com

Oct 14, 2021  on Bigcommerce

Rewind Backup - I've been using Rewind to backup my store for some time now. I like the peace of mind it offers. I would certainly recommend the app. My only criticism would be that it doesn't backup any notes you've made on your customer. For me this is a big issue because it's where the personal telephone conversations with customers are recorded and if it were lost, hours and hours of work would be irretrievable. It's the only reason I've given 4 stars instead of 5.

jam....us

Oct 13, 2021  on Bigcommerce

AWESOME PERFORMANCE AND VALUE!! - We love our rewind system. It is truly seamless and allows for easy back up and recovery. Highly recommend.

sal....uk

Oct 13, 2021  on Bigcommerce

Easy and reassuring - Very easy to setup and to use. It gives me peace of mind knowing all of our website data is there at a touch of a button.

man...com

Oct 13, 2021  on Bigcommerce

Easy Peasy - I love having the peace of mind that we have a full backup in case anything were to ever happen to our website data. It was easy to set up and easier to just let it does its thing. :)

jam...com

Sep 13, 2021  on Bigcommerce

Big Commerce Store? Get rewind! - We have been using Rewind for a couple of months now and it works great! We feel secure in knowing that if something gets accidentally deleted from our Big Commerce site, we can now get it back within minutes.

joe....ca

Aug 31, 2021  on Bigcommerce

An essential part of back-end operations - Having a back-up is something you don't really need, until a critical error occurs - and then you really wish you had a back-up! The subscription cost investment is a no brainer for peace of mind, and the weekly email summary that describes new changes and updates to your back-up are handy and confidence inspiring.

and...com

Aug 16, 2021  on Bigcommerce

It just *works* - What we pay for the size of our store is more than fair, and it gives tremendous, automated peace of mind.

tho....uk

Aug 10, 2021  on Bigcommerce

Highly Recommend - Fantastic app. The dashboard is easy to use and navigate, and it gives you a great sense of security knowing your store is safely backed up. Highly recommend

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